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They offered food. The crew passed by again offering water. I enjoyed the two seating section. I think is very comfortable instead of the three seat way, unless you seat in the middle; which it's not bad, but I wouldn't prefer. All and all, I think the lay out of the seating rows are better than other airlines so far( I haven't tried many anyways). The lay out makes the getting in and out to use the restroom less uncomfortable and cramped. First time flying with Latam. I will fly with them again

I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go

Everything was as you would expect in coach - fine. Flight was close to on time.

Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that

Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around

I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing

the flight from Boston to Curitiba was on time actually 30 minutes earlier. latam was not able to unload the luggage for custom checkup in Sao Paulo ii took two and half hours . i missed the flight to Curitiba spend the night in hotel and then flying in the morning to Curitiba

Very unprofessional staff in the checking and boarding. There was no space for my carry-on bag, which is understandable for a full flight. However, the rudeness in answering my questions about my bag were unnecessary. Shaming and threatening a passenger to be left behind was something I had never experienced (I am 57 years old and a Skymiles member) before. At a minimum, the boarding staff (Krystal Mejia and her manager Dee) should undergo further training on cultural sensitivity and professional skills on speaking with passengers. Krystal, just because I have dark hair and “look Latina” does not mean I can speak Spanish. Your assumption and threatening words until the very ending of my boarding (door of the airplane) were not only unnecessary and stressful but something that a passenger should not experience before boarding.

The flight was overbooked and the solution gave was unrespctful. I arrived 4 hour in advance in the airport and only after 2hous was possible suggest a different ticket with another company LATAM, I have accepted, but when I was checking in at LATAM the tickets was issued without luggage, what it is absurd since I have bought my tickets including it since the beginning. Due to the timing for the next flight was not possible return to Avianca to claim due to the distance between Both companies Avianca and Latam since were located in different terminals. I have insiste to the crew of Latam to call Avianca to solve it, but they could help they were alleging that only paying a thousand pesos Mexicans ($1,000 MXN) to dispatch my luggage would be accepted and I have no money at all. So I had to beg for others passagens, it was an humiliating to exchange luggage with who was platinum in order to return back the luggage in the connection airport in Brazil (GRU). I have no clue that a judicial process would be taken from my side due the lots of stress in sequence by the non professional treatment with a passenger that was just following everything said by Avianca.. Long hours of waiting until next flight and only arrive at final destine in 6hs later..

I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.

The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position

No water for a 5 hour flight entertainment not working seats with little room for knees when person in front of me reclined kept bumping my knees.

Seat space was terrible no food on a six hour flight

No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.

The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.

No complimentary snacks, food, beverages (even water) blanket and pillow on a 6 hours long flight (economy comfort). A low form of nickeling and diming. Lost a recurring pessanger over a soda. Will never fly Avianca again.

No complimentary snacks food, beverage (not even water), pillow and blanket on a 6 hours long flight (including economy comfort). A low form of nickeling an diming. Lost a recurring passanger over a soda. Avianca never again.

Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.

Wasn’t able to take the trip and no one could help me with a refund or rescheduling

Amazing, would 100% recommend flying with Iberia when going to Europe

Very bad experience with meal served. I asked for a diabetic meal. Was served everything a diabetic lersn cannot eat. So i ended up not eating the whole flight dinner and breakfast.

Iberia canceled then rescheduled the first leg of this flight three weeks before my trip left on May 11. I had to cancel and get a refund. And scramble to find a different flight through a travel agency flying on United. And Kayak , you’ve been writing me ever since as if I’m still on this original flight! Pretty scary you have no way of knowing what has befallen your customers! I will never buy plane tix from you again!

As an advantage member I found the experience very positive

The flight from Amsterdam to Dallas was great, ok food, good service, great entertainment. But Dallas to SF was very tiring because of two hour delay inside the airplane waiting for AA paper work in 99 degrees in the sun. We had no oxygen and the pilot had to ask everyone to blast the AC because it was getting too hot inside the cabin.

Our luggage did not make it with us despite the fact that there was an hour between landing in Madrid (from Granada) and the departure of the plane to Washington DC. We received notifications about this, which is a nice touch, but they were in Spanish and it took us a while to figure out what the message was. Furthermore, the process of filing a report was not intuitive and we have received no e-mail or other form of confirmation that the airline has received our missing luggage reports. Needs improvement!

Some crew were very helpful. Could be better food choices. Should be more leg room even in economy.

As a disabled passenger the arrangements for getting me to the plane and onto the plane were excellent as was the reception and arrangements at Chicago.

Flight home was great. But, as should have been expected, Newark Liberty airport sucked.

We had a seat that would not function. No Wifi or inflight entertainment was available. Food was very poor. Attendants were very accommodating and apologized for the problems.

Tap air portugal first has you pay for the flight. Then you realize that seats are extra. Had i known that i would have booked emirates instead for a few dollars more

What didnt i like? You had to pay for seats after the booking was paid for. If i knew that beforehand i would have booked with emirates for a few dollars more

Most important was the effciency - on-time take-offs and landings, no missed connections, baggage arrived correctly. Friendly & professional crew. Less important was food/drink. Pretty spartan, but we'll know next time and bring our own stuff.

I thought Miami's airport was very disorganized during the Boarding.

Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.

I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.

The flight crew was good, the flight itself was quick and comfortable

Very agressive with bags both arrival and departures found minor damage to my luggage including my check bag being broken into nothing of value was in there so I do not believe anything was taken but definitely broken zipper into the outer pockets of suitcase

Two of three flight attendants were not super kind as I would expect. The very kind young lady in my section was wonderful but then lady and man up front were not. Sorry but it makes a difference !

Great staff who were ready working with smile 6 in the morning on New Year’s Day. Although security checkpoint was way too busy, the airline staff were understanding and waited few minutes after boarding. We took off not only exactly on time, but arrived 20 minutes early. Two thumbs up!!!

Very good flight. Delayed but no due to any fault of the airline. Food service is half a sandwich and crackers with a chocolate pot for a 5 hour flight so eat before boarding.

The lack of leg room for a 6 foot person makes for an extremely uncomfortable flight over the pond. Short little puddle jumper from Paris to London and back no big deal, but nine hours in a tiny and unbelievably hard seat makes me not want to do that ever again. This is my third trip to Normandy. FYI.

It was fine, seats were entirely too small. I’m not a huge man, and my hips barely fit in the seat.

In London, everyone was very helpful to make sure all passengers find the next aircraft, as everybody missed their connection due to the late departure in Miami. My mom‘s airplane left two hours after her arrival to London however, for my nephew they only had room on the next flight seven hours later. In the last minute they contacted him and was able to put him on the same flight as my mom./ which we were very thankful for Therefore, all his luggage was on the other aircraft and have not reached Budapest yet.

The design of business class is absolutely horrible. The flight attendants have to cross in front of passengers to pass the food. Passengers have to crawl over other passengers to get to the bathroom or to get to their bag. It’s shocking!! The flight attendants however were superb!

Quick boarding process, slight delays on the tarmac prior to takeoff and a late arrival due to an emergency on the landing runway. Not the fault of the airline at all! Cabin crew was very friendly and the Captain kept the passengers well informed about what was going on

Seats did not recline. That is none of the seats on the plane are designed to recline. If you want food you need to purchase it. We flew round trip Warsaw to London- both flights were late.

The port to insert the headphones was loose and had to hold it the entire time

Every host and pilot were very professional. My next flight would be upgraded from economy to the next group.

During breakfast the fligh attendants missed one side of the plane for tea/coffee. I was on the other side and received tea. Unfortunately my husband and friends did not.