It’s wild that just a few decades ago, the only way to book a flight was to talk to someone on the phone. Now, there are so many options for finding flights… so it can be hard to know where to start. What’s the difference between KAYAK and other travel sites? Why should you search one over the other? We’re here to set the record straight about who we are, what we do and how to use us to find your ideal flight.
1. What is KAYAK?
Yes, we’re named after a boat. No, we don’t sell actual kayaks (or any boats, for that matter). Here’s what we do and what makes us different.
How does KAYAK work? We’re a travel search engine.
When you need an answer, you use a search engine. When you need to plan a trip, you use us. We’re a meta search site made for travel, which means we’re essentially a search engine created specifically for travellers. That’s all we do.
From flights to hotels, rental cars and more, we scour the depths of the internet to find you all the ways to make your trip happen. These options might include results from online travel agencies (OTAs), discount suppliers, other search engines and the flight/hotel/rental car’s own website. We bring all this information together so you have the details you need to choose what works best for you.
We’re not like most travel sites
Since we’re a search engine, we’re not selling you anything. We don’t mind if you book a flight with XYZ.com or just book directly with the airline/hotel/rental car agency. All we really care about is making sure you know your options and are finding the best deal out there.
But, because we’re not selling anything, we don’t handle the booking or the customer service associated with your travel. This means if you need to get in touch with your booking provider, you need to contact the agency or company directly. It also means that we don’t have control of prices and availability. We’re merely the messenger.
2. How do I search for flights on KAYAK?
We can help you find hotels, holiday rentals, hire cars, trains, buses… and yes, we’re good at finding flights, too. Here’s a step-by-step guide to searching flights with KAYAK.
Step 1: pull up our site (or app)
First things first: type kayak.co.uk into your browser (or just click that link) and you’ll find yourself on our homepage. Hi, welcome. From here, click on “Flights”, which is the first option on the left-hand navigation bar under “Sign in”. Speaking of signing in, creating a KAYAK account makes it easy to track searches, save flights, and start planning. Download our app to your mobile phone or tablet to get the full trip-planning experience.
If you scroll down, you’ll also find more information about what we have to offer, as well as travel inspiration. From trending destinations to upcoming travel events, direct flight suggestions and more, our flights landing page has ever-changing features that can help you travel smarter.
Step 2: plug in where you want to go
Back to the search bar, where you can enter your preferred starting airport and destination (or multiple destinations). For more options, select “Add nearby airports” to find others in a 70–100-mile radius of your origin and/or destination. Sometimes, flying into a smaller airport might help you save on a flight. Or you may not realise that an international hub is just an extra 20 miles away.
Step 3: select when you want to go
Step 4: add the final details
Don’t hit that search button just yet. Once you’ve selected where you’re going and when, let us know how many people are going. This is also where you can refine the kinds of travellers joining you on your journey, which could change the price of your ticket(s).
Last but not least, be sure to select which class you’d like to sit in: economy, premium economy, business, first, or multiple. You will also want to put in how many cabin bags you need or if you plan to check luggage. The less stuff you bring, the cheaper your ticket will be.
Step 5: hit that search button
This is where you can sit back and relax while we search far and wide to find you all your possible flight options. Give us a few moments while we try to uncover the exact flight you’re seeking.
3. How do I refine my KAYAK search results?
This is the fun part, where you can truly customise your search results. Here’s how to tap into our filters to fit your flight needs.
Narrow down your options using our filters
When we said we want you to have all the options, we meant it. But having unlimited options can be overwhelming. That’s why we’d recommend taking advantage of the sorting filters, which are located just below the search bar. Here, you can sort your flight results based on your preferences, like seeing the cheapest or quickest options first. Other sorting filters include flights with less CO2, the earliest take-off, the latest take-off, the earliest landing and the latest landing.
Once you get all that sorted (see what we did there?), move on over to the filters menu on the left side. This is where you can really go crazy with search preferences. From limiting the number of stops to airport locations, preferred airlines and more, this section has a total of 14 different filters to choose from.
4. What are some KAYAK tools that can help me save on flights?
We thought you’d never ask. We pride ourselves on savings, so we’re constantly trying to drum up new ways to help you score travel deals. Here are some of our favourite tried-and-tested flight hacker tools.
Price Forecast
Pay attention to the little box that says “Our advice” in the top left corner of your search window – this is our Price Forecast tool. This tool uses our search data to help predict whether you should wait or book your flight now, based on price trends and historical prices.
Price Alerts
Hacker Fares
Booking a return flight through one carrier is easy, sure – but it’s not always cheaper. That’s why we created Hacker Fares. By finding two one-way flights that together make a return ticket, Hacker Fares can help you pay less than you might pay for a normal return ticket. These fares sometimes utilise different airports for your departure and return flights. They might also include using two different carriers.
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Best Time To Travel
How do I know I can trust who I book with?
As big-time travellers ourselves, we know it can be nerve-wracking putting your trust into a provider you’re not familiar with. Here are a few ways to avoid that situation or get a little peace-of-mind if you do choose an unknown provider.
You can book directly with the airline if you’d like
People who just want to find the best flight price love being able to browse between dozens of online travel agencies on KAYAK to find the cheapest ticket. But other travellers who prefer booking directly from the airlines’ own sites can also do that. Just look for the Booking sites section and select the airline that you’re privy to. Or simply tick the “Airlines only” filter to see the flight options you can book directly through all the airlines that fly that route.
To make it even quicker, look for the “Instant Book” icon – an orange lightning bolt – next to booking sites to book your flight without ever leaving the KAYAK site. After clicking on your selected deal with the “Instant Book” option, you’ll be led straight to the checkout page where you can complete your traveller and payment details.
You can see which providers play by the rules
We know what you’re thinking: it’s great with dozens of booking sites to choose from to get the best deal, but what if the one I go with charges me too much, doesn’t let me know about a flight change or is hard to get ahold of? You want to be assured that your booking site is legit and won’t let you down in a sticky situation.
That’s why all of the booking sites and flight providers you’ll see in your flight results are required to read and adhere to our provider guidelines. These guidelines ensure they comply with several practices that are important for travellers – like showing what’s included in their prices, complying with local legislations, providing the most up-to-date prices as possible for our site, and maintaining good customer service.
As part of the guidelines, any complaints we receive from our users about a provider will be taken to the provider with the expectation of a prompt resolution. In general, providers who breach any of the guidelines stand to be “paused” from our site or removed until they’ve resolved the issue at hand.
And to give you easy transparency, you’ll see a score next to each provider that indicates the level of customer satisfaction. A high score means they have a great track record of giving reliable pricing and good customer service.
We have these guidelines and make sure our providers stick to them because, as travellers ourselves, we just want you to have a positive experience of booking and of travel itself – long after you’ve left our site.
Are there any other KAYAK resources I should know about?
While we have plenty of other resources available, the best way to stay up-to-date on our guides, tools, and features is to subscribe to our newsletter. Our emails help to fill you in on the latest travel news and often have insider, data-backed tips for how to save money on travel. Add your email to our list by visiting our homepage.
KAYAK flight search FAQs
At KAYAK, we like to keep things direct and simple. Even though booking a flight can sometimes feel like an ordeal trying to decipher the difference between “Economy” and “Basic economy”, we try to make things as clear as possible. That’s why we have things like our Baggage Fee Assistant to help you understand what’s included in your fare.
With this in mind, price fluctuations can happen at any time. We also try to keep things as accurate and up-to-date as possible, but we have no control over prices. That means that sometimes when you click “View deal”, the prices on the booking site may differ from what’s listed on our site. Not sure what’s included? Here’s a list of different airline fees.
They sure are, but they do come with additional considerations. Here are a few things to keep in mind:
- Airports: sometimes the most affordable combination of flights may arrive at and depart from different airports. When this is the case, we will highlight the airports in your search results to give you a heads-up. But always be sure to double-check the location listed on your reservations before you leave for the airport.
- Baggage: If you’re booking a Hacker Fare that uses different airlines, make sure to consider your baggage situation. While the airline flying to your destination may allow for a free piece of hand luggage, the ticket for your return flight may not.
- Multi-destination travel: If you’re booking a multi-city trip that will have you flying into and out of multiple cities over an extended time, be sure to have proof of onward journey accessible when going through border control.
Since KAYAK is a travel search engine, we don’t sell anything – we just gather your options so you can decide where to book. That also means that we don’t have a refund policy – that’s handled solely by your travel provider. Not sure what company to talk to? Check your credit card statement and/or go to Bookings to locate your provider’s information. If you booked directly with an airline, you can also give them a call to speak with a representative in real-time.
Have more questions not covered here? Hit up our Help & Support page for more answers to frequently asked questions.
