Overlooking the Atlantic Ocean and Condado Lagoon, this beach resort is in San Juan's fashionable Condado district. Plaza del Mercado is 0.9 miles (1.5 kilometers) from the resort. Old San Juan and cruise-ship piers are within 3 miles (4 kilometers).
Condado Plaza Hilton features 4 swimming pools - 1 saltwater, 2 freshwater, and a toddlers' pool. One has a swim-up bar and waterslide. The beach faces a calm-water lagoon. The resort also offers a 24-hour casino, a 24-hour fitness center, and a tennis court. Dining options include several restaurants and bars. Complimentary wireless Internet access is available throughout the resort.
Guestrooms feature balconies and views of the lagoon, ocean, or city. Flat-screen TVs come with premium channels and OnCommand video. Conveniences include refrigerators, coffee/tea makers, in-room safes, complimentary wireless (high-speed) Internet access, and complimentary daily newspapers. Turn-down service is available upon request. Spa-like bathrooms feature contemporary finishes such as Carrera marble, mahogany wood, and brushed nickel accents. All guestrooms are non-smoking.
Remote didn't work. Exhaust fan in bathroom didn't work Room stains on counter and the floor that were not cleaned from previous guest. I checked in after 10 pm and was too tired to asked for a different room , then the remote didn't work, again too too tired to call but in the morning when the exhaust fan fan in bathroom did not work I, thought the view was not worth it.
Everything was so unbelievably great. The staff was awesome, the views were spectacular, the water sports were on point, proximity to the center of old san juan and condado center. extreme value for the money.
The Condado Plaza is a great bargain to escape the Winter blues and the excessive snows of the northeast. The staff is pleasant and helpful. When we first arrived and checked in, the room we were assigned had a defective AC unit and it was a humid swamp. I went to the front desk and explained the problem and was immediately moved to another room with working AC. The front desk staff was polite and personal.
The hotel needs updating. It appears to have had a renovation in many of the public areas and the rooms. Those areas have a boutique hotel vibe, but the carpet in the hallways of the room floors need to be replaced.
I loved the pools, swim up bar, the food was good too! The staff was super friendly and the place was very clean!
The beach is man-made, very small, and the ocean is more like an inlet.
The taxes were supposed to be encluded- they were not!!
Loved the salt water pool, the oceanfront hammocks, the different restaurant options in the hotel, the 24 pool/hot tubs, very friendly and accommodating staff
The rooms were very small and didn't have a dresser
The staff was very friendly and helpful at the check in. The rooms are very clean and modern. Good location.
No room service. No water bottles in the room, if you want something to drink or eat you have to go to the lobby or a cafe in the second floor.
Outdated and deteriorated exterior facade. Bar area can use an update. It's a good 20 years behind. More outdoor seating can be added to the terrace.
I loved the location. The hotel staff was fabulous. Very friendly and willing to help.
The door to my balcony was permanently locked. I would have like to have had access to the balcony.