Overview

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The Condado Plaza Hilton

999 Ashford Avenue, San Juan 00907, Puerto Rico
+1 787 721 1000

£131+

Overall guest ratings

7.9/10 Good
Based on 2,252 reviews

Review highlights

  • 9.1
  • 7.4
  • 5.4
  • 4.7

Good to know

  • Friendly service
  • Great view

Nearby

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    About

    The Condado Plaza Hilton is a stylish hotel boasting a breathtaking oceanfront location in the highly desirable Condado area within walking distance to additional facilities - near Old San Juan. - Just 7 miles from SJU Airport - Walking distance to shops, restaurants and bars - Short walk to Paseo Caribe, an exciting dining, entertainment and shopping complex - 572 modern guest rooms and suites - Uninterrupted ocean, lagoon or city views - Free WiFi – in rooms and public areas - Guest rooms with work desk, ergonomic chair, mini-fridge, safe deposit box with interior electric capability - 24-hour business center - 24-hour fitness center with steam sauna and whirlpool - Multiple dining options from casual to fine dining including Starbucks and Pikayo, finest restaurant in town from Chef Wilo Benet - Tennis court - Watersports at the lagoon, kayak, paddle boards - 4 pools, featuring the only saltwater pool in the island - Cove-like beach for snorkeling at the taino-themed reef path - 19 flexible meeting rooms, most with natural daylight

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    Hilton

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • A/V equipment hire
    • Business centre
    • Car hire
    • Concierge service
    • Cribs available
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Bicycle hire
    • Game room
    • Spa
    • Hot tub
    • Child pool
    • Indoor pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Parking (surcharge)
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Beachfront
    • Terrace/Patio
    • Pool table
    • Casino
    • Golf
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    Reviews

    Guest reviews

    All reviews

    Overall rating

    7.9 Good
    Based on 2,252 reviews
    • 9.1 "Terrific location."
      9.8 "98% enjoyed the restaurants & bars nearby."
      9.8 "98% appreciated the closeness to the beach."
      9.6 "96% liked the proximity to shopping."
      8.7 "87% liked the proximity to sightseeing."
      7.4 "Easily accessible by car, said 74%."
      9.8 "Good access to the airport, said 98%."
      9.5 "City centre within easy reach, said 95%."
      10.0 "Near to public transport, according to 100%."
    • 7.4 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.3 "73% said the concierge service was amazing."
      7.9 "79% said the recreation staff was great."
    • 6.4 "Breakfast is mediocre."
    • 6.1 "Rooms are ok."
      5.1 "Only 51% said rooms were big enough."
      5.4 "Beds were acceptable for 54%."
      6.7 "Only 67% found the balcony ok."
    • 5.5 "Average cleanliness."
      6.6 "66% thought the cleanliness of the hotel was average."
    • 5.4 "Average amenities."
      5.1 "51% thought the building was acceptable."
      5.8 "58% said the architecture was not spectacular."
    • 4.7 "Vibe wasn't good."
      2.3 "77% criticized the unstylish hotel."
      4.5 "For 55%, the lobby entrance was sub-standard."
    • 4.0 "Value below average."
      2.7 "The price was too high for 73%."
      0.0 "100% said beverages were too expensive."
    • 2.5 "Disappointing internet connection."
      2.0 "80% said the wifi quality was bad."
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    Overall rating

    7.9 Good
    Based on 1,171 reviews
    • 8.6 "Location is great."
      9.7 "97% appreciated the closeness to the beach."
      9.6 "96% enjoyed the restaurants & bars nearby."
      8.7 "87% liked the proximity to sightseeing."
    • 7.1 "Good service."
      8.6 "86% found the staff to be very friendly."
      7.2 "72% said the concierge service was amazing."
    • 6.3 "Breakfast is mediocre."
    • 6.0 "Rooms are ok."
      5.3 "Beds were acceptable for 53%."
      5.1 "Only 51% said rooms were big enough."
    • 5.5 "Average cleanliness."
      6.7 "67% thought the cleanliness of the hotel was average."
    • 5.2 "Average amenities."
    • 4.6 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      4.7 "For 53%, the lobby entrance was sub-standard."
    • 3.7 "Value below average."
      3.1 "The price was too high for 69%."
    • 2.8 "Disappointing internet connection."
      2.3 "77% said the wifi quality was bad."
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    Overall rating

    7.8 Good
    Based on 833 reviews
    • 9.2 "Terrific location."
      9.8 "98% appreciated the closeness to the beach."
      7.6 "Easily accessible by car, said 76%."
    • 7.7 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.2 "72% thought the service was very professional."
    • 6.6 "Breakfast is mediocre."
    • 5.5 "Average cleanliness."
      5.1 "Only 51% said rooms were clean enough."
      6.3 "63% thought the cleanliness of the hotel was average."
    • 5.1 "Rooms are ok."
      5.1 "Only 51% said rooms were clean enough."
      5.7 "Beds were acceptable for 57%."
      6.6 "Only 66% found the balcony ok."
    • 5.0 "Average amenities."
      4.7 "53% thought the building wasn't nice."
      1.1 "89% thought the facilities needed updating."
      4.1 "For 59%, the lobby entrance was sub-standard."
    • 4.8 "Not very comfortable."
      4.1 "59% said rooms were small."
      3.8 "Air conditioning was criticized by 62%."
      3.1 "69% criticized the small bathroom."
    • 4.6 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      4.1 "For 59%, the lobby entrance was sub-standard."
    • 4.3 "Value below average."
      2.6 "The price was too high for 74%."
    • 2.3 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
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    Overall rating

    7.2 Good
    Based on 112 reviews
    • 9.2 "Terrific location."
    • 7.5 "Good service."
    • 5.2 "Rooms are ok."
    • 4.0 "Value below average."

    Overall rating

    8.2 Excellent
    Based on 135 reviews
    • 8.9 "Location is great."
    • 7.3 "Good service."
      8.3 "83% found the staff to be very friendly."
    • 6.1 "Rooms are ok."
      5.5 "Beds were acceptable for 55%."
    • 5.6 "Average comfort."
      5.5 "Beds were acceptable for 55%."
    • 5.3 "Average cleanliness."
    • 5.1 "Average amenities."
    • 2.7 "Disappointing internet connection."
      2.2 "78% said the wifi quality was bad."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Good to know
    "Friendly service"
    "Great view"
    data provided by TrustYou

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