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Boarding confusion, just asked for a cup of water and the crew answers was shocking

Retard cuisant et criard. Inadmissible. Corruption et pratique non recommandable du personnel chargé de faire le Check des billets avant de passer au comptoir d’enregistrement. La dame qui me recevait voulait à tout prix me coller pour se faire d’argent. L’avion devrait faire escale à Douala donc on ne descend pas au sol. Pourquoi me demander où exiger que je devrais avoir un visa sur le Cameroun. C’est inadmissible. J’allais au Tchad et elle sait bien que je n’avais pas non plus besoin de visa compte tenu des accords de réciprocité entre état. J’avais mon visa et pourtant elle insistait. Ce qui était marrant ces collègues étaient complices. J’ai dû hausser le ton et l’insulter proprement. Mon adrénaline a monté. Trop de corrompus et moins de gens intègres dans vos rangs que ce soit à Cotonou et surtout à Accra. A Cotonou à l’agence principale, il vous faut un audit pour le personnel chargé de ventes des billets. Merci de transmettre à Asky

They take your hang luggage and it never arrives to your destination. They don’t follow seating arrangements

You need screens on every seat so passengers can watch movies, documentaries, music or something else to avoid to get bored.

Everything was perfect, Happy to have this great airline that serves all Africa.

The crew were good but I still did not have my luggage till now I keep checking no response

My Ethiopian flight was cancelled without Kayak informing me. I found out through my sister who picked the same flight via Expedia. When i informed Kayak, they failed to put me on another flight…stating they are waiting to hear back from Ethiopia airlines. After receiving no response for 2 weeks, I asked Kayak for a refund. And again, no response. Thus, I had to call my credit card company to dispute the transaction. Thank you chase for being understanding. However, I DO NOT recommend flying with Ethiopian airlines or booking through Kayak. Terrible customer service especially when it entails refunding people their money.

It was a nightmare of an experience. The station manager was very unprofessional dealing with an over 5 hour delay and even boarding the flight was a nightmare with 3 plane loads of passengers on other cancelled flights trying to push and shove to get in the one i boarded.

Smooth process. No delay. Need to improve the AC during boarding.