Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
Food not so good. Need more veggies and whole grain especially the late food. Couldn’t figure out how to use the entertainment system.
Self check in Kiosk did not recognize that I had prepaid for my luggage. This caused a 40 minute delay even though I had my British Airways email receipt for the prepaid luggage.
The crew was very attentive and kept busy serving a variety of treats!
British Airways planes are too old verses other airlines, followed by luggage not turning up, with a customer service team unhelpful in trying to locate or send to hotel was appalling. 3 days without suitcases on a leg that flies 2 x daily.
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
The check at Accra was very bad . I had to be in the queue for solid two hours simple because your staff were pushing people and lifting the balustrade for them to jump the queue. This situation made us very made with your Accra check in crew. I have video of what I am putting across and I am happy I have the opportunity now.I can send the video to you if you are ready to punish those involved.
Almost 3 hour delay. First because the crew was late. Then a technical problem with the airplane.
The entertainment system in our row was not working. That makes for a VERY long flight!!
Innovative boarding process using face recognition was flawless. Excellent food. Great lounge!
This flight had seats that were more comfortable than the trans-Atlantic flight I had come on. Boarding, however, was atrocious. There was no point in boarding groups since everyone ended up on the same bus to get on the plane. And the bus ride took forever to get to the plane. The snacks can barely even qualify as snacks. Make sure you bring your own or eat before getting on,