Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it
No entertainment u less you pay. Wish there were some free movies
This airline is one of the best Ihave travel around the world well use them again in the future the food was higher quality plus your personal aboard communicated in many languages on our flights 13 this was amazing 👏 🤩 😀 👌 😄 thank you
The lounge Emirates uses at Jeddah airport is horrible even with the opening of the new section. Food selection is poor and never enough seating . Staff are not friendly. Boarding process at Jeddah always an absolute mess
Lovely experience. I feel like travelling in Emirates.. The flights are always superb.Vegan food served was really good..
The amenities offered in the Business class is far away less compared with other Air Companies. Emirates is going down in the competition pricing the same value as Qatar airways for example.
Premium economy on Emirate A380 is simply the best non-business class product. In fact its probably better than many business class if the seat isnt lying flat. The food and service is close to perfect!
Good could have been better. Emirates used to have really good food and lately it’s been sub par
It was also a great experience except to the inconvenience of connecting flights since we need to took buses to go to another terminal and the boarding was easy but if you manage to find the terminal in time. Still it was a great experience with Kayak and Emirates.
I booked the air tickets through Kayak for traveling to India. I wasn't sure how to tackle the ticket booking process but it was so much easy with the Kayak , Surprisingly I even found the Indian branch of Kayak which I used for the domestic travel. All in all , it's most convenient site to use here as well as abroad. I will definitely use Kayak for my future travels.
The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.
Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!
Movie selection was ok, but could be better. Would like to see greater selection of newer movies.
Loved the check-in experience. Very friendly staff and not crowded. I did wind up with a middle-middle seat, which was quite uncomfortable. Always appreciate the very professional staff on TAL.
It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.
Was not able to check in online, so had to stand in line for 90 minutes to get a boarding pass, and I had no luggage to check. Why not let people check in in advance on line? Or at a kiosk at the airport?
There was a Turkish Airlines employee sat in 16A in the row in front of us. We understood that she was a Turkish Airlines employee from her interaction with the cabin crew and the fact that she boarded business but was sitting in economy with us. What annoyed us was the extremely loud conversation she had for the majority of the 12 hour flight with two men, one of which was leaning over the chair in front of her. This was annoying as they were so loud that my wife and I could still hear them despite wearing our noise cancelling earphones. No intervention was taken by the cabin crew. Secondly, she ordered some extra meals from the crew, which we believe to have come from business class, for her male friends. Seeing this in economy is very disheartening. Lastly, one of her male friends pulled out an e-cigarette and was only mildly reprimanded by the cabin crew. Overall, we consider this behaviour completely inappropriate of a Turkish Airlines employee. Next time we will book with Emirites, I don’t think that their employees would be allowed to behave in this manner.
The flight was very dirty and the food was very bad
COmpared to my experience in the business class of other airlines the food variety and offerings were meager. They did not have any cookies or crackers for snacking! They were unable to offer some other items. This has never been my experience in other airlines.
I am writing to express my extreme dissatisfaction with the recent flight experience I had with your airline. This has been one of the worst travel experiences I have ever encountered, and I feel compelled to bring it to your attention. Firstly, I missed my flight due to what I perceive to be a lack of clear communication and coordination on the part of your staff. There was no remorse or apology from the airline's representatives, which further exacerbated the situation. As a result of missing my flight, I was subjected to a 24-hour delay at the airport, where I had to spend a significant amount of money to rent a hotel room and cover other incidental expenses. Additionally, since my baggage was already checked in from Tanzania to Turkey, I had to purchase essential items for the 24-hour period. What truly dismayed me, however, was the discourteous and unprofessional attitude of your staff. Their lack of empathy and understanding only added to the stress and inconvenience of the situation. I have been traveling abroad for over 20 years, and I can confidently say that this experience has been the worst I have ever encountered. As a result, I am compelled to reconsider ever using your airline again for future travel. I strongly urge you to address the issues I have raised and take immediate steps to rectify the situation. Additionally, I expect a formal apology and a refund for the expenses I incurred due to the airline's negligence. Thank you for your attention to this matter, and I look forward to your prompt response.