The flight crew was outstanding. Small children running around and constantly crying was extremely annoying.
The flight crew was outstanding. Small children running around and constantly crying was extremely annoying.
Seat controls of lights were broken, and only 1 of the 2 seat TVs ever worked on the long flight. On the short flight there were no USB connections, on the long one they were difficult to access. Part of my meal was frozen, though the hot portion was good.
We were upgraded to Premium Economy which was great, lots of space, great food, great seats, somewhat more attentive service.
Seats were not comfortable and very small room for legs.
They have more than 4 hours delay, and broken all my bags
It seems that legroom has improved in the last few years on these shorter flights. Thanks for that.
Provided earbuds uncomfortable and poor, garbled sound quality. BA does better
Lufhtansa has and can do better. The food was inedible. No individual light for reading.
I like the hospitality of the crew members the food could have been better
One of my suitcases was left in Frankfurt during the layover. The suitcase arrived the next day so, I had to get a cab to drive me for over 200 kilometers to go back to the airport to pickup the suitcase. After I picked up the suitcase and left the airport, I realized that one of the wheels of the suitcase is broken. When I tried to submit a complaint, the system did not allow me to do that because I have to do it at the airport and I have only three days to submit the complaint. Given that I am staying 200 kilometers away from the airport, I am not going to go back again to the airport to submit the complaint about the suitcase. I spent all that money on airline tickets to go to Algeria to be on vacation not to go back and forth for 200 kilometers between where I am staying and the airport.