We paid to have overhead carry-on baggage. When we got to the gate we were told that our carry on bags would need to be checked and go below because the flight was full. Notably we were nowhere near the last people to board and about 30 other passengers also had to check their carry-on bags. Other than that the flight was fine.
We paid to have overhead carry-on baggage. When we got to the gate we were told that our carry on bags would need to be checked and go below because the flight was full. Notably we were nowhere near the last people to board and about 30 other passengers also had to check their carry-on bags. Other than that the flight was fine.
They cancelled our ticket, gave us no warning, they reissued it 4 days prior to trip and it was cancelled again when we got to the airport- very stressful, the flight was overbooked so they drove us across Milan to malpensa
Very Stress free Lounges were superb. Crews were caring. I loved it.
The boarding process was a disaster. No one respects the boarding groups—tired old aeroplane. There are no sockets to charge phones. The cushion seats are ancient and hurts back and gluts
Asked for a wheelchair multiple times. Got denied the wheelchair in London layover.
They sell 1h /1h30min connection ticket that are impossible to make
Yogurt only for the last meal was not what I could eat. choice of a croissant or other item would be preferred. It's a busy time, though, so i understand.
The entertainment system in the plane ✈️ didn’t work in our row… makes for a MUCH longer flight.
Boarding could be smoother. But the flight crew was excellence. Very professional, friendly and helpful.
Awful flight. My pre-booked seat was given to a crew member and I was substituted with an awful seat next to the toilet. When I asked about it I was treated with contempt for daring to ask. Par for the course on BA at present.