Departure was delayed by 2 hours and passengers were sitting on the plane.
Departure was delayed by 2 hours and passengers were sitting on the plane.
I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.
The special meal was not correct. But the female stewardess who handled the problem did such a good job correcting the issue. She deserves recognition for understanding and providing customer service and having patience.
You only get a chocolate square and small bottle of water.!
Flight delay wasn’t managed well. I was booked for the next flight for 2 days later!
Flight landed on time but land services kept us in the plane for 3 hours. I missed connecting flight.
We were upgraded to Premium Economy which was great, lots of space, great food, great seats, somewhat more attentive service.
Very good, the staff was great the service and everything was very good, without delays very comfortable!
Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif
Poor signage, hard to find boarding gate, food was disgusting, very short connection and long transit times going from plane to connecting flight, both ways , will try to avoid flying Lufthansa trough Frankfurt.