Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
I was ver pleased with the service all the way through
Waiting too long before getting on the plane. No communication, slow...horrible
The accommodations are top-notch. The only negative was that both our initial flights were delayed, which caused us to miss one and almost miss the other. The staff immediately handled the missed flight and compensated us for the inconvenience.
Great flight. Left on time, not very crowded. Quiet and the right temperature.
Like: On-time performance Dislikes: Old aircraft with faded paint (A330), no WiFi availability, dismal food (dinner was a very poor selection, while "breakfast" was a joke!)
+ Clean, modern plane. - Despite the cabin had only 50% occupancy I was cramped in a row with 2 other people. Almost all other rows had only 1 person. I would have expected the airline to offer assistance other than a flight attendant to tell people in the back of the plane to find available seats. Next time I will not purchase an upgraded seat and hope I get my personal row for free.
Deplaning at Frankfurt required ck=limbing steep stairs with no provision for escalator or elevator.
Good in general but I’m missing a bag So will see how long it will take to send it back
Our flight got canceled by Lufthansa just 24 hours before the departure. We lost time and money because of this