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The entertainment wasn’t playing in the app or online.

Connecting flights were poor,especially in Naples.our Lufthansa air bus was a joke.way too small for that long of a flight.no room at all.couldn’t even get out of the seats to move around or go to the bathrooms.we thought we were getting an actual air bus,double decker.i will never fly that long in a plane like that again.kind of misleading to call it an air bus.we actually had more room on our buses that we used.

It is a modern tragedy that any airline expects you to travel for 14 hours in such discomfort and that the only way to add comfort is exorbitant prices. I was in pain by the time we landed. Shameful.

Original plane sidelined. Had to wait an hour for replacement.

Crew was very cooperative and professional. Passenger's first checked in bag should be free.

No real agent onsite helping you for missing luggage there. Not like the other airline next to UA desk, they have staff attending in their desk assisting answer/helping luggage issue, even after midnight.

Horrible, the flights kept delaying, so it is obvious that we won't be able to make it to the next connection. No easier/real agent on site to help you figure this out. UA agent on other counters refuse to assist you and direct us to use the QR code/call customer service. So inefficient and poor. While technology seems convenient, but it's not the best interest/experience for customers need help while there is active issue need assistance.

They have trouble to keep their flights in schedule. Seems not having enough staff to provide appropriate customer service. Lacking real agents on site to help customers. Have to use QR code/web site/call to be able to talk to real person can help you - and you may have to punch though series of options first, then hold until someone assist you. Similar for baggage claim, no real agent onsite helping if you missing luggage, not like other airline next to UA desk having staff there even after midnight to assist customers.

United is my favorite and I always try to fly United. I feel like this crew didn’t mesh well together.

Our flight was delayed three times. It took us 17 hours to get home.

If you are looking for the bare bones in an airline - this will do. The boarding process in Newark and Iceland was so disorganized, I thought there was some sort of emergency. No - this is what they do every time. After a full plane was ready to board in Newark, Icelandic Air insisted that everyone have a paper ticket in hand. Mass chaos ensued as dozens of passengers then had to line up in a different queue. On the 5-hour flight, two tiny glasses of water were dispensed. Yes - I could have ordered food, but not even a pretzel was given for free. In Iceland, a full plane of people waited over twenty minutes in a cattle shoot hallway while the plane was readied. Why were we lined up so early? Kids were screaming and some older adults could not stand for that length of time and also hold luggage. Flight was pleasant with the same two glasses of water -one in a tiny paper cup. Movie selection decent but headphones will cost you $5.00. What airline does that? Charge me five dollars more and give them out to passengers. Shame on you for being so cheap!

So Iceland Air is one step above Spirit Airlines. They do not feed you unless you pay for it or are in Saga Class. So, bring your food. They have a drink service, but it's in a large Dixie cup. Ask for the can, that is the only way you'll get a real drink. Also, we missed our connecting flight so they put us up in a flea-bag motel. Don't get me wrong, the staff was nice and friendly, however, there was no shower gel or shampoo in the hotel. We have to go to the corner store to pick some up. The room was not in great shape. Holes in the bathroom, a badly repaired ceiling in the room. The window was warn out. So, you get the just of how bad it was.

Food and staff were excellent. Seats on Saga (business class) are comparable to domestic first class of US Airlines, regarding space and recline. Entertainment options had little international component.

Flight delayed Delay to the gate upon arrival Baggage took more than an hour so we missed our connecting!!! Terrible experience!

There is no food without paying $. Only soft drinks are included in your fare.

Some drinks and basic snack will be good. Water should be served at least once an hour. Blankets for folks who might be cold.