The only issue was a short window to make my connecting flight, and nobody to assist me in finding my way to the next gate.
The only issue was a short window to make my connecting flight, and nobody to assist me in finding my way to the next gate.
This is my first time flying Aegean Air and I had a great first time experience. I will fly this airline again.
There was not any food and I didn't use the entertainment
Just ok. No much of a great travel experience. If you need point A to B they are ok.
Η πτήση εμφάνισε μεγάλη καθυστέρηση και λαμβάνοντας υπόψη το γεγονός ότι επρόκειτο για την τελευταία βραδυνή πτήση, ήταν ιδιαίτερα κουραστικό για τους επιβαίνοντες.
More leg room, great if crew could move people before flight (ie if 3 in a row, offer to move 1 or 2 to an empty 3 seat row rather than let people move themselves after takeoff
Θα πρέπει να υπάρχει εστίαση στη γρήγορη και εύκολη επιβίβαση/αποβίβαση
Flight was late, boarding totally chaotic, seat uncomfortable, food good, attendants and pilots good.
Priority transfer bag left behind in Amsterdam causing extreme difficulty and inconvenience on arrival destination Athens
On top of the two hours delay in the airport, we needed to go by the bus to the terminal in Athens, Aegean is the aviation of Greece and they whole flight is 50 minutes.
The crew was attentive but not intrusive, and was always kind in every interaction.
Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.
Austrian airline they cancel my fight , and the couldn’t give me flight , they said only available flight 4th and after , I sacked for refund, even from you KYAK , and tell now no any refund , because what happened I lost more money because I have to stay in hotel and then I buy new ticket
Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you
The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.
Tight connection from Austrian Airlines made this challenging. Our luggage did not make it, delivered the next day at noon. Flight itself was very full, not especially comfortable.
Premium Economy is good value in comparison to Business Class. Not all the perks of Business but a lot of leg room and wider seat and elbow room. Food was very good. I even asked for a Gruner Veltliner wine which was not on the trolley and the attendant went into Business/First to get me a glass. Nice little touch. I would like to have a wider selection of music -- more 70's-80's (guess how old I am).
It becomes like Wizz air, no good, bad comfort and you should pay for 20kg bag.
I am Star Alliance Gold which meant nothing at security as my partner, who was on the same ticket, couldn’t come through with me which meant I had to wait for 20 minutes for him to join me. For a hub airport the lounge was small and uninspiring. We told staff of our security experience and they informed us it was like this for everyone. Isn’t this is an Austrian Airlines hub? Boarding was a nightmare as there was only one person at the gate and again, I had to go through without my partner. The boarding was supposed to be in groups but a bunch of travellers with lower groups were crowding the entry level. After I managed to get through I found myself on a bus waiting with 3 others for 15 minutes as the checkin had failed. Then only to find everyone else coming onto the same bus. My partner and friends actually beat me onboard. The crew were young and unable to control the crowd allowing people to stand in the rain instead of getting people to their seats promptly. During flight we were only offered a cup of water & a chocolate. Not impressed with Austrian Airlines or their Vienna hub airport and plan not to use them again if I can help it!
Overall pleasant flight . The lunch was exceptional! Delicious chicken curry with perfect rice and amazing chocolate (Sacher torte) for desert. I have not eaten such a good airplane meal in a very, very long time.
Check-in very easy and smooth. Plane and crew were nice. Seat open next to me created more space. Food was fair but plentiful. Lots of movies and I was able to sleep some on the way to Munich. Very tight connection, about an hour. Fast through passport control and a bit of a walk to last G terminal gate but I made my connection to Palma. Unfortunately, my luggage did not make it. It is now almost 24 hours since I anded and still NO luggage. I know it landed last night on another flight. Local delivery should be today to my hotel in Palma but nothing yet. I asked about the tight connection when I checked in and was assured they would get my luggage to the connecting flight. Very disappointing it missed my flight but more disappointing that it has taken so long to arrive. Failure on the airlines and service to get my luggage to date.
Never flown with LH before so all in all wasba good experience. Also good to know that approx 24hrs prior the flight opens up for being able to organise the seating free.
Super uncomfortable. Shoved in like sardines. Overhead bins were tight. Why was coffee charged for? I was insulted. How about an inflight magazine? Why can’t I charge my phone? Maybe the planes are old? They didn’t feel new. Television would have been nice. Bathrooms also very small for anyone not a size 6 or female.
Waiting too long before getting on the plane. No communication, slow...horrible
From there moment we arrived to the 7 hour delay, this flight was a challenge. We were suppose to be direct and everything changed. A backup crew was called in, extended repairs, non working headphone plugs, it was not a great experience.
Flight delay wasn’t managed well. I was booked for the next flight for 2 days later!
We were upgraded to Premium Economy which was great, lots of space, great food, great seats, somewhat more attentive service.
This was my first time using Lufthansa, from he friendly and courteous crew and great captains this was a great experience.
Flight cancelled then rebooked. Waited hours for help. Customer service lady at airport (who was great) gave us seat upgrade. When we got the the gate to board, gate crew was rude, they switched our seats back to economy and made us and one other couple check our luggage. Dozens of other people with bigger bags weren’t asked to, just us and a couple other foreign passengers. When we boarded the plane, there was plenty of room in overhead storage AND our upgraded seats were empty the entire flight. Awful experience and we missed an entire day in Amsterdam because of this.
My flight from Bengaluru to Hyderabad was excellent. Vistara did a great job 👏 Domestic flight is much more better than international .