Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
Both flights were late for what appeared to be the airline’s not having the planes ready. Arrived over 6 hours late.
It was a busy flight and all the crew were very helpful and gracious
It was a short flight, no real service (which is okay). Very bumpy because of weather.
Always a pleasure to deal with United's helpful and knowledgeable staff
Great service. The flight was in great condition and the staff was very cheerful.
From there moment we arrived to the 7 hour delay, this flight was a challenge. We were suppose to be direct and everything changed. A backup crew was called in, extended repairs, non working headphone plugs, it was not a great experience.
You cancelled my flight. I paid for seats and luggage handling and was not reimburst. In addition, after having to do 2 connections instead of 1, My baggage was lost. I am now 4 days without baggage.
I always like to travel with Discover Airlines because of their extraordinary services, comfort, and feel safe.
Flight crew was ok but in terms of child-friendliness, no one beats KLM and even most US carriers are better. Economy class got smaller and smaller over the years but still better than AA or Delta. Food was pretty good and pre-boarding with our infant was available.
Online checking, bag drop, ground crew and flight crew excellent. Seats better and more comfortable that many others in Economy, still narrow for 9 plus hour flights, but you manage. Drink and meal service a bit sparse but adequate, return flight was a bit less attended. All in all, a good experience. Lufthansa never disappoints.