Try to humanize onboarding and take AI out. It's embarrassing and useless
Try to humanize onboarding and take AI out. It's embarrassing and useless
Food was OK.. nothing to rave about but it was tasty enough. Many choices to choose from for entertainment. Seats tight but comfortable. Flight attendants cheerful & helpful.
to be bussed around the airport, then have to sit on the plane for an hour whilst the plane was deiced not once, but twice, then to have to wait for a tug driver is unacceptable. The Captain was very good at communicating.
Dropping off checked in luggage was terrible. The queue was insane. It took over an hour to drop off a checked -in suitcase. They had four flights checking in at once and 2 people in the kiosk to assist
Staff was nice. Plane was new and clean. The food/sandwich was horrible. Absolutely disgusting for a four hour flight. I’d rather not get anything.
Le personnel attentionné et trilingue, la tranquillité du vol. Aucun aspect négatif
Extremely kind staff, very good landing and take off. On time.
It was pretty bad delays I missed my train in Sweden, twice.
Our flight was canceled for unknownreqson and we had to wait for another 7 houres to get the next flight
I travel extensively internationally. I only bought this ticket because it was much cheaper than my usual airlines. I had sworn off Lufthansa from past experiences of tiny seat space, mediocre food and entertainment and unconcerned airline stewardesses. I was pleasantly surprised on this flight! My seat space was bigger than I remembered. The plane was new! The stewardesses were great and the food much better. Movie selection wasn't as good as Delta/Air France but good enough. I would now choose Lufthansa again in my top tier of flight choices.
my original flight was cancelled the previous day, and i was rescheduled onto this flight, which left much earlier in the morning, impacting my previous evening and requiring me to get up much earlier in the morning to get to the airport online. This practice happens way way way too much, and it seems on every airline, though AA is probably the worst.
Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.
My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up
Terrible. Missed my flight to final destination because of delayed British Airways flight. Had to spend 12 hours in airport and $1500 for new plane tickets
Overall good, but the fact that there was no WiFi was a big deal for me. I am not used to having no WiFi during long flights. I always fly Delta-KLM and they never have had an issue with WiFi.
Connecting British Airways flight was 29 hours delayed so I never made it on this plane
The entertainment system in our row was not working. That makes for a VERY long flight!!
Great service and air hostesses, took care of all activities very well and smooth
Crammed seats for a 9 hour flight. Entertainment selections very limited
The crew is excellent. However there are a few things that are not satisfactory: seats are smaller than many other airlines in economy, food was sad and I had bad diarrhea after I drank a cup of tea, They also forgot mine and many other people’s luggages somewhere this time. The luggage was delivered two days later, which caused a big inconvenience because 1. Most of my son’s clothing are there and he had to go back to College before the luggage was delivered. Now I will have to mail his stuff to him; 2. Two pairs of shoes are missing from the luggage.