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Don’t use them on the IST-isb route, horrible service

3 of us were in the business class. All good except the Flight out of Mumbai is too early. It is at 6:30 am. Reporting is at 4 am. We had to get up at 3 am. US connection has 4-5 hours of layover. It would be nicer to start the India flight late (give more time to sleep at home) and have less layover duration in IST.

There was a Turkish Airlines employee sitting in front of us, we noticed from her conversations we witnessed with the cabin crew and the fact that she boarded business class. She was sat in 16A. Firstly she was talking loudly the majority of the flight with two other men, one of which was leaning over the seat in front of her. This was disturbing as they were talking loudly and we were not able to sleep. The 12 hour long flight turned into a nightmare, even the noise cancellation didn’t work for their chatter. Secondly she requested extra meals from the crew for her male friends. We believe the meals came from business class. They also took their e-cigarettes out and were caught the cabin crew, but no further action was taken. Sitting in economy and seeing this is extremely disheartening. Next time I will book Emirites, I don’t think their staff would be allowed to behave like this.

seat didn't fold children noise in the air plain. no foot space

Okay experience, seats had a very poor legroom and width. Very uncomfortable for long journeys.

I paid for reserved seats but didn't got them at all

The airplane from IAD to Istanbul was too old. The chairs were to tight and uncomfortable. I continued my travel from Istanbul to Bangkok. This airplane was better and newer than the first one. Even food was better.

Process for on line checking needs a lot of improvement. Very frustrating.

they were much nicer on this flight. however, my baggage was delayed by one day, and one of my suitcases arrived broken.

M pretty much done with kayak and all other booking webs and apps. Scams all around my long trip.. Losing hundreds of $$ in extra charges and delays. Done with Turkish airline too. I will never use Kayak again for any of my bookings in the future!