Left my bags in origin city on a business class ticket , spent about 2-3 days in the same clothes plus the flight .
la atencion en el avion fue excelente, la facilidad del checkin es muy buena.
LOCKED MY BAG WITHOUT CONSENT. Had to have my zippers cut upon arrival in Costa Rica.
Pros: "Boarding was organized"
Cons: "They didn’t turn on AC until we landed in Lima, during bording they were hurrying people to get on their seats fast"
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "nice crew."
Cons: "seats were too small and uncomfortable, not possible to lean back much because of a tall passenger behind me. international flights should have better seats."
Cons: "If we were not forced to pass through Costumes and take our Luggages and go through security again, although we were in transit for couple of hours only. I lost my pierce and no one helped"
Pros: "Everything was great as usual. Copa is an excellent airline."
Pros: "Need to smile... I think crew, can not smile and don't want to talk."
Cons: "Nothing"
Cons: "The seats are very tight, no tv, the rest of it wonderful"
I was shocked flying to El Salvador that they only give you water. Everything else you have to pay for. There is no wifi or entertainment and it’s an international flight. At least back in the day they had tvs on the plane and everyone watched the same movie. Also seats do not recline, even comfort or plus.
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
My international flight from LAX to Argentina had one free check in bag included in the price I paid, however your crew in LAX made me pay $95 USD to carry it on! Please note I had only on small size luggage (carry on size) and one backpack. I demand my $95 USD back that you guys charged me illegally in LAX.
Voo longo nem mesmo água ou gelo é servido, se quiser tem que pagar. Embarque é péssimo, mau atendimento.
Cons: "We were not allowed to check my bag in line 2 hours early. Time listed on e boarding pass was at gate but we were in line 2 hours early and not alerted to get put ahead in lines. Misleading us and 3 others we knew of to not allowed to check bags or go to gate. Had to rebook next available 1 1/2 days later."
Pros: "Crew was ok."
Cons: "Four people at the desk in the check in as area, totally insufficient for the whole operation in a busy day."
Pros: "Buenos protocolos COVID"
Cons: "En la reservación de kayak no aparece el código de reserva de vuelo de cada aerolínea. Para encontrarlo hay que buscar en la página help.kayak. Al no tener ese código disponible a la mano lo se puede hacer check in. Estuve llamando al Contacto Center de Avianca y el servicio fue muy deficiente."
Pros: "Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone"
Cons: "Hire competent employees"