Pakse Hotel & Restaurant

Many thanks for the free room upgrade. The room was clean, a good size, well equipped, with a good hot shower, WiFi and comfortable beds. Staff spoke English, were helpful with information regarding local attractions. Located in a quiet area close to shops, restaurants, transport and attractions

Meals at the rooftop restaurant vary in consistency and quality. Staff appear not to be appropriately trained in food handling or customer service. Our first nights meal was excellent, the food tasted so good that we ordered the same meal on our second night. What a disaster, the food served was cold and not edible. We called the waitress and alerted her to the problem, she stuck her fingers in all the food, firstly the meat then the veggies and then the french fries. She then called the head waiter to our table and he did exactly the same thing. The food was taken away and we were expecting replacement dishes but NO, the food was reheated and we were expected to eat it. We rejected it and requested a cheaper meal only to be told that we cannot reorder any food till the current meal was paid for. WE LEFT and accidentally bumped into the owners daughter in law in the hotels lobby and raised a concern. She agreed and stated that she would not eat the food either. We were not comfortable going back to the restaurant and she recommended an Italian restaurant close by where the food was excellent. She also stated that she would raise the concern with the owner. The following evening the owner contacted us, apologised, escorted us to the restaurant where staff apologised and she then provided us with a free meal and drinks. ???????