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The view of Bangkok City. yes, lot of lift changes required if we need to go to resturant or basement
Spacious rooms. View. Extremely helpful and friendly staff. Restaurants.
I liked the observation deck. In my room N 2714 were cockroaches. We arrived into hotel about 8 o'clock in the morning we had an early flight and needed to wait till 2 pm because our room was not ready. Small pool and dirty windows everywhere.
The location is very good once the hotel is 150 meters far the airport Train Station Rajprarop. Very convinient. The checking in was confused and we had to complain with the manager to receive our keys. The manager told us that checking in on saturdays in the high season is very busy and things like that hapens.
- The highest building in Thailand and one of the highest in southeast Asia. - Well located. - Awesome views. - May be worth to stay a night booking a middle or high profile room to get to see the building, but not recommendable for long stays. - The experience you get varies depending on the money you spend, that is, the room class or profile you book. - To get a satisfactory experience, that is a clean, without bad smell and confortable room, you need to pay a mid to high range or profile room. For the minimum prize, which isn't low, you get a room with bad smell and maybe not clean enough. - The overall quality/prize ratio is not good.
Not bad location, very nice hotel Staff can be quite abrupt but efficient.
the really great vieuw and restaurants are fabulous. The welcome letter mentioned: fruit, flowers who where not available, also we are promised in the letter a table at the window, this was not possible due to a lot of customers. So the extra's for booking a room in the space zone are not all deliverd.
Tallest hotel in bangkok for me to enjoy the view of the whole city. Cool. I feel that there should be more improvement in transportation from the hotel. I had to paid a few times more just to get to another place. This is very bad experience for me.
High building, location in middle of shopping area Elevator wait ones were extremely long, had to pay for wifi, stuffy odor in hallways, old building in desperate need of renovation.
Good location and good service, excelent for shoping at markets and the shoping centres in Bangkok. Most in walking distance. The building it self is a tourist attraction i Bangkok. A lot of tourists heading for the top floor jaming all elevators and making long queue just to get into the hotel you actual are paying to live at. Even taxi-service at the hotel is pushing you to use tuk-tuks and taxis with only one agenda. Get you somewere you don't want to be for little money. ie Tailor shops, markets etc.
location great for shopping and close to garment district. crowded and dirty surrounding
Close to shopping; just a few feet from hotel. Offered a lot of amenities (did not do buffet offered since the price for one was what we spent eating at the market for three people). The gym was nice and the staff was friendly, English speaking. Nice view The hotel was not super clean, stains were on the floor and we found a cockroach in my dad's room.
Excellent service, nothing too much trouble for the staff, beautiful suite for the money, Had to remind staff of the online deal (bottle of wine on arrival, drink in rooftop bar)
Ideal for business traveller. All is to the level of a good 5 stars hotel
Overall experience was perfect. And the reasonable price for.. No.
well organized hotel, nice staff members, well aware of the area, they speak good english. the idea of asking us to leaveat a certain time when we asked for extension since our flight was a t night.
location obsequious smiling but unhelpful reception staff. room was small compared to similar in region, no can-do attitude.
Design and ambience, very luxurious and beautiful sight from rooftop. Service was fabulous, you did not have to think one second e.g. where you have to go and somebody would help you. We had dinner at tower (Sitico, cannot remember the name?). We ordered a 5 course menu, but it was served in one hour, this could have gone a little less fast. We were rather fast full adn could not eat the desert at the end. So it would be better to have a pause in between. Furthermore when lying at pool side you can see the dirt from below balcony's, it would be good to clean this .
The whole experience was amazing. The staff were exactly so nice. The place was just fabulous. The sky bar is out of this world as well as the restaurants Could not say 1 bad word about this hotel
Food was great, Service was great, room was clean with a great view. Prices are steep but no more then a nice hotel in London
The hotel is really nice and the river view was great. they have a nice food and restaurants. I took a suite and it was really perfect. none
The Sirocco restaurant on the 64th floor was amazing and we enjoyed a romantic meal for 2 on the Saturday night. The food was excellent. All the staff in the hotel were outstanding and very courteous.
The views from the rooms, were definately the best part of the stay. The Sky Bar, and M floor were also good. Breakfast and Food in general was great. TV had poor signal and not much variety.
very spacious Tower suites w balcony in floors 53-63 with excellent view over the town and Chao Prayer river, one of the most exciting roof top dining places in Bangkok, hotel conveniently located at Silom Rd, water ferry station (Oriental pier) and Sky Train station in short walking distance. Staff is very friendly but perhaps sometimes a little cumbersome and less sophisticated than in comparable luxury hotels, English language needs improvement for part of the staff, the Tower club lounge closes too early (6 p m) and the variety of food and newspaper offerings there does not quite match those in similar lounges places like those of the Shangri-La or the Sofitel Silom.
Location was perfect, less than one minute to bts station, one stop to water ferries. Very easy to get to and from airport via train. Very nice rooms, comfortable bed. Nice pool, but it is a little colder than I would prefer. Traffic. Don't try to get around using a car or taxi. Use the bts or water ferry to get around.
Accessible and near to malls. Affordable price, and free internet. Nothing
Very comfortable accomodation, clean and convenient
Comfortable room with suitable facilities on the whole The three main reasons for choosing that hotel were:- A. location; B. Tea making facilites; and C. Hair and massage salon. Location was known anyway. It was not possible to make tea or coffee, etc. without going out to buy tea milk, sugar, etc. There was just a kettle. Also there was no hair and massage salon. They were at the other C.pt. hotel. No room service after 10 pm.
The location, it is only a short walk to Ploenchit BTS station.
The staff were very helpful. The restaurant has an excellent breakfast and rooms have kitchen capabilities if you want to snack there. There are no bars or shopping arcade in the hotel. Has an excellent gym squash courts and an adequate pool. The apartment hotel is very very close to the Ploechit skytrain and on a road with quick access to the airport highway - 30 min it took at peak hour. I had no real negatives and would definitely stay there again.
proximity to bangkok it took too long for the water to heat up or it did not heat up at all.
Fitness center was very compfortable. I hope that somday there will be Japanese menu in room service.
The location of the hotel is excellent and you are in the city centre but you are insulated from the hustle & bustle of Bangkok City. The staff were efficient and the room was comfortable - and it had a park view. No Complains Whatsoever.
so comfortable place, great selection of foof
The room facilities were excellent with a small kitchenette and beautiful bathroom. Facilities to have a shower after check out close at 10pm which wasn't made clear at checkout.
The facilities were amazing. Most of the staff smiled to us when we crossed.The securities and cocierges outside the building worked hard getting a taxi for us in the heavy rain. There was an extremely lovely lady playing traditional instrucment at the lobby-she got the most charming smile!The outdoor pool is beautiful and green. It was a pity we did not have time for it. The receptionists need to update information of other properties when reccomend guests. We were reccomended to an Italian restaurant but was not informed to dress formally as it required. So we missed out the dinner and waited under a rain for almost an hour as that location was unfrequented.The next day, we came to Concierge, the lady there was on phone and talked to us at the same time. She was kind of cranky and not give the information as we expected but wanted to end up the conversation quick. The breakfast was a bit letdowns with not many selection.Additon, the location was not as in the website.It is still in the center, but not that close to Patunam.It takes app. 10 mins walking to Center World Plaza.
Spacious rooms, with wonderful bathroom. Staff very helpful. Ate in restaurant on lobby level, It was excellent, food, service and price.
I liked the swimming pool Hotel staff didnt know about my booking, few staff speaks English and I didnt like the beds they are not comfy at all.
Room, swimming pool & location
The hotel is very good, specious rooms fully equiped , location is very close to ventral town you are obliged to pay your bill at check in in advance.
I recomend this hotel to my freinds , very good location , freindly staff
Staff very accommodating. The facilities were spotless and beatiful
excellent hotel. the rooms are very comfortable, big, with kitchen area and large bathroom. advice - choose high floor - amazing view from window! nothing
I love their rooms, the lobby area is great meeting and greeting friends, you also have Complementary coffee and tea.
Very good location
staff was very curtious and helpful no, everything was very good
It was conveniently located on the river front and was close to the skytrain. The staff were excellent. It is an excellent hotel for s business stay. However our trip was a holiday and the ground floor lacked a lesiure style atmosphere. Also - the last ferry to the hotel stops at 10.30 and would be better if it stayed running until the last skytrain.
Our stay at the Chatrium was excellent. Staff were very welcoming. Hotel in an excellent position with a 5 minute boat ride to the central sky train or city ferries. very comfortable, spacious, excellent breakfast. we would definitely stay again.
River side location, free ferry ride up to Saphan Taksin from where you can catch a train to the downtown (MBK) or take a boat to river side attractions which are many. Very neat & modern rooms, good pools and fantastic breakfast. More toilet fixtures may be provided for convenience.
My son aged three, was bit unwell so could not have breakfast, they did not allow me to take a sandwich for him to eat later, which I think was quite an appalling attitude.
Everything was fine, except the hot water failed the morning I left
The reception was great . Cleanliness not really good.
The service was excellent, the staff was extremely friendly and helpful, especially the Director of Rooms.We got upgraded to a fantastic two bedroom suite with river view which was spacious and well furnished, the balcony was really a nice place to relax too. We dined at the hotel restaurant 3 days in a row - not too many customers but we are pleased with the menu they have there. Breakfast is continental and Asian food mixed and full of choices. The connection to the city via boat and sky train is for us very convenient, we would highly recommend business as well as relaxing people to stay there - all in all we are satisfied with our 3 days stay and the servicing style was for sure what we would feel missing ... Wireless internet is not included.
Stayed here for two nights on the way to Phuket. Fantastic location to get around and excellent facilities. Also stayed for a further night on return journey due to enjoying the first stay Nothing to comment on
Very nice place next to the river with amazing views from the balcony to the night city :) I would expext more clean bathroom look somehow a bit dirty in the shower.
Very nice and clean hotel, very friendly staff. We have received a room upgrade on our arrival and we felt excellent during our entire stay. A little bit far from the main interest points of the city, but with the hotel boat + Skytrain it was ok after all. On the other hand the neighbourhood was peaceful and you could catch a break from the overcroaded centre.
Very nice view because we had our suite on the riverside and it was nice to have a balcony.
I have been lucky enough to stay in a lot of top quality hotels and the front of house staff were particularly good at the Chatrium. The room was spotless and the facilities in and outside of the room were top notch. I particularly liked that the room had a reasonably equipped kitchen area and a 7/11 to give you the option of just doing your own thing when it pleased you.The shuttle boat was excellent run in a very professionally with almost military precision. The gym was decently equipped too. There wasn't too much in the way of anything else within walking distance although the local 'street' Thai restaurants were a great relief from the cushioned five star experience.
everything in hotel is perfect. location is not for walk to shopping, you need taxi. 5 star rating correct. no public taxi waiting by hotel, last about 5 - 10 minutes sometimes. perfect tailor grand fashion on 5 minutes walk from hotel.
swimming pool rate of room so high other 5 stars hotel so cheep
warm service! friendly staff impressed me much. excellent facilities, and the rate is not high. hotel location is not very good, there is not shopping center around without king power duty free mall.
Pullman Bangkok is a nice place to stay and close to BTS - even closer if you are lazy and get the hotel tuk tuk! Food is great - had the best hamburger ever at the Wine Bar.
We had an excellent time. The hotel facilities and all staff are great.
Excellent services and kindness of hotel staff.
The service was fantastic. The staff were very helpful at any time of day. It was very obvious they wanted you to have a wonderful, hassel free time. The staff made our stay. Very lovely people. We don't usually stay in 5 star hotels, so I guess the internal expense. For example the wine bar. It forced us to go out to local night spots instead of staying at the hotel for the evening.
very nice hotel. real 5* quality. excellent breakfast and meals. reasonable prices
The room was comfortable and clean, the staff were friendly, the needs of the customers were taken into account very well, the complimentary tuk-tuk service to the nearest BTS station was practical and fun. Even at its lowest audible setting, the volume of the television was too loud for watching in the evening.
it was in the city and in walking distance from shops and centers it was neat modern and well mantained
every thing .. i like this hotel because it is in the middle of the shoping centre I stay one year befor in this hotel.. with cheaber price!
I enjoyed everything. The tour desk was particularly helpful There was a mistake in my final bill but was rectified when I pointed it out.
there is no free water for cofee!! and there is no Arabic Chanel
The location is excellent
Bath room unclean !!
beds were awesome....shower pressure awesome. Front desk staff
The great service amazing bfast awesome upgrade
Excellent hotel. The staff was extremely courteous. The breakfast buffet was good. The location was outstanding and the room incomparable. This was a perfect hotel.
The room is good and spacious especially the washroom is the best for me that i can soak in the bathtub for long hours... No
Clean and reasonably comfortable. Nice pool space. Mediocre service, mediocre location. Fine hotel, but was disappointed based on expectations of give star hotel. Service and amenities are not five stars. Star inflation is a general problem in Thailand, however. For Americans, subtract 1 to 1.5 stars.
This guest did not leave comments about this hotel.
Overall a nice hotel. Breakfast buffet was good. Bed was not soft. Shower took an unusual amount of time to warm up. Staff was not overly friendly or helpful and seemed confused and put out at our early arrival
Good location. Very loud AC that is permanently set on very cold and very loud setting. Gaudy decor, the hotel is geared toward the Asians.
GOOD LOCATION. CLEAN AND FRIENDLY
Prive/quality is ok. Location is good in busy Pratunam. For 5* it's a bit shabby. But Price quality is ok.
It was new-ish Service was not very good...cleaning wasn't either. Getting a taxi and communicating with the staff was very challenging...it wasn't the worst hotel by any means...but definitely wouldn't recommend.
Great location, food, views, fitness & pool areas and staff. Many options for activities throughout the hotel. Our Room had some minor water damage stains and hallways/elevator areas had slight mildew odors
This guest did not leave comments about this hotel.
The hotel is beautiful. The rooms are spacious are and comfortable. And the beds are very comfy! We had 2 rooms in the North tower, and we found the walk to be insignificant. Location is great, right next to lots of shopping and restaurants. The staff at the hotel is quite rude and over all the hotel is just inefficient. There are angry people everywhere, because rooms promised are not ready. The staff though apologetic, does nothing to help.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
My first time in Banyan Tree and far beyond luxury standard they claim to have.Unsatisfactory!
I booked this hotel in order to propose to my girlfriend and I have to say the minute you get out of the taxi you are just welcomed with open arms. I booked the grand suite where once we werechecked in at reception we were brought to a club lounge to finalize everything with check in. As already mentioned I booked the hotel in order to propose to my girlfriend so I booked a table for 2 at the Vertigo restaurant which was on the rooftop of the hotel on the 62nd floor. Yes the food was a bit on the expensive side but I have to say that the whole experience was just amazing and the night time views of Bangkok just blew us away. Thanks to all the staff of The Banynan Tree for making it a night to remember.
Room located on what of the hghest floors. Amazing fod and views. Very efficient anfriendly staff.
Beautiful rooms, lovely lobby, great staff and the most amazing roof top bar in the world - has to be seen to be believed Not very impressive from the outside - but more than made up for on the inside. Also, the pool is a little small...
Our stay was fantastic, from the minute we got out of the cab on arrival till the time we left for the airport no request was too much trouble for the staff....we thoroughly enjoyed ourselves
Location was very good . Basic rooms were god value for money and the roof top bar good I have stayed before an felt the service was not as good . Buffet breakfast was slow and bit sloppy at times . We were in premier suite and lobby high tea was inconsistent . Food was good when came but what we got as in quantity varied . It should be the same each day every day .
Everything was just excellent...............dont miss the breakfast No negatives
Hotel experience enables you to relax quickly - everything is a breeze
One of the best I've ever stayed at! Amazing service and luxury.
fabulous hotel! Breakfast in the club suite was fantastic with very friendly and helpful staff! Great rooms with great views... We will return!
The rooftop dinner and the bed was very comfortable. Room was good The hotel is getting old and needs referbishment and the staff were not very qualified. The concierge ripped us off by using a very expensive tour operator, maybe with a kickback to the hotel!! We forced him to change the tour operator on our second trip and found a much cheaper one for the same trip!!
Unique, beautiful hotel... really enjoyed our stay here. Superbly designed rooms and incredibly comfortable bed and sheets. Very helpful and welcoming staff - concierge Boom was especially great. Food was very tasty and of high quality. The highlight of our trip to Bangkok! Breakfast was a bit pricey, but really good selection of foods (including gluten-free and dairy-free options). You can pre-buy a breakfast "certificate" which provides a bit of a discount.
great location, and value for money the slowest check in ever , no safe in the room , very slow room service
in the Centralworld shopping & cinma no need to take a Taxi No
Predominantly for business guests, but OK as it has a primary location next to various large shopping centers
We were greeted by very nice staff in a beautiful lobby. Got upgraded to an executive room for free. Very nice room, good view. Pool and roof top bar are excellent, as was the Argentinian bbq buffet. Location was perfect, close to skytrain and lots of shopping. Room service breakfast was terrible. Don't get confused by the 2 lobbies on the ground floor, the one connected to the shopping centre is the convention centre lobby! (oops!)
staff welcome and early check in not varity on food ,more international dishes might be added
The view from the room was great, the service impeccable and the location was very very convenient. The quality of the interiors could be better.
Very kindness of hotel crew beacause booking.com didn't pass reservation to hotel. They find us a room anyway
the location in the city center
everything is good
i like the hotel & 1 enjoy nthing
Variety of Breakfast very poor! Kids Club should be open till 8pm at least Pool should be 24/7
Nice location. Friendly staff. Big and confortable room. Nice breakfast. Garden of hotel is very lovely. Manager of reception could be more polate and more friendly. For that kind of hotel greeting and check in procedure should be better....)) Sauna is very very small. All other things are very nice. I like this hotel and will stay again if I visit Bangkok.
Very nice and modern
The rooms were clean, modern and spacious. The view from our room was amazing at night. The bed was extremely comfortable, the shower pressure was great and there is a huge tub. The hotel had a nice outside pool and the common areas are modern and well kept. The hotel is within a 5 minute walk to the Ratchthewi Skytrain stop and just a couple stops from some very popular malls such as Siam Paragon and MBK. The hotel does offer breakfast but it is quite costly compared to other restuarants in the area. There is a mini fridge in the room but it is filled with items that the hotel charges for - it didn't leave us any room to put in bottles of water.
We were very pleased that we received an upgrade to a suite on arrival. Staff are friendly & helpfull.
Best Hotel I have ever stayed in!
The pool is amazing & so is the size & quality of the room. Very new & clean. The showers were amazing - but a bit hard to work. But that is the only criticism. Great hotel!
Excellent! Staff is very kindly and helpful. nothing at all.
I love this hotel as it s quit so close to shopping center and the room was so big. Luxury hotel with affordable value. I didn't like the process between the hotel & agent. When I walked in the hotel with reservation document they know nothing about my booking as they said that they didn't received any informations about my booking after checked with system. It may caused by I booked the hotel before checked in at the same date (received booking no. on Dec 17, 2010 and checked in around 4 A.M. (+1 Day)) but shouldn't be happen and it should be update directly to the hotel. I had been waiting for them to check this for half-an hour and this made me mad and not satisfied to this process.Please take my case to improve your customer service. Thank you
We had a great time in the Vie hotel. The room was perfect and the beds are really wonderful. The reception was helpful with all your needs.
Gallery like atmosphere. Well equipped Gym with a sauna and a powder room. Taxis from the hotel.The first driver stopped the meter soon after we got on, saying "this is holiday fee.", so we got off.And the second one claimed we needed to pay extra fee for him to return after we reached the airport though we told the door man about the firtst one and asked him to make sure to call a good driver that time. The woman clerk at the reception called a very honest friver on the first day so we think not every staff is unreliable. The swimming pool and Gym was said to be open until 1PM but we were made to leave before 10:30.The staffs clearly looked irritated to wait for us to get prepared.
Rooms are well equiped and spacious We booked a room with single beds, but did not get it. Despite my request to change the room, they told me this was not possible as they had no single beds. Well I would say if you do not have do not sell it. We certainly would not have booked, should we have known this.
I liked the hotel's design, which conveys elegance and serenity everywhere. The location, short walking distance from the shopping malls, adds to the comfort of anyone that desires to hop for shopping and retreat to the hotel for relaxing atmoshphere. Above all, the staff friendliness and hospitable attitude that turn the stay into a home away from home.
Good location, good shopping within walking distance, staff friendly and attentive, got upgraded to suite, room was clean and comfortable, good choice buffet breakfast and free wifi access in lobby. Decor is a bit dark but definitely not an issue.
Location, Staff, incredible toilets King beds are 2 doubles put together. Hotel is very noisy and I am young. Also, construction going on, but it was still noisy without it. People shutting doors echoes like crazy and you can easily hear the floor above walk around. Small but good bathroom
The staff is wonderful. Everyone is so kind and helpful. A great place to stay! I've stayed here three times, and would definitely stay again! The rooms are fantastic. Great big, comfortable beds with free HBO and Cinemax in the rooms. The laundry service is incredible. The restaurant is great and very reasonable. I cannot recommend this hotel enough! Expect to be well-treated and pampered! Don't expect to get much sun at the pool, especially with the newly-built condo next door--the buildings all but block the sun. Also, the wifi connection in the room is horrible, and only slightly better in the lobby.
The location is good and excellent for the BTS. The restaurant (Madison) was very good and we used the concierge to locate a few things and she was very helpful. The room was tired; old TV, odd kettle/water heater. You need to pay for the use of just about everything and you only can connect two devices for the free (limited) WIFI. The bathroom was dated and the bath wasn't appealing. No IPod speaker, there was a funny old mp3 type connection but unclear how this worked. The place needs an upgrade quickly to keep pace with five star competitors
comfort, pleasent staff and easy excess to shopping/transport
Great location, but old and boring room. Breakfast was casual but too expensive. Too old rooms, not great internet connection.
The location was great, its right on Siam Square and accross the road from MBK Centre and Siam Paragon The bathrooms was quite dirty, reception staff were not friendly. Not want I expect for a 5 star hotel.
Very good location. Good shopping possibilities - Good Chinese Restaurant - Friendly and helpful staff. Everything was very good !
Location The reception staff were treated very poorly
central location, wonderful opendoors pool on the 4. floor the hotel, being situated in down town has no balkoney! Only 3 operational elevators so there could be some waiting when wanting to get to your room. Minibar and laundrey services expensiv as expected. If you wanted to smoke and didn't want to stay in a "smoking OK room" then there is no other option to go down to the street since the hotel otherwise has no places for the "smoking public"
room size is good
my overall exerperience with Novotel Hotel at Siam Square has always been wonderful. Thank you for your continuous effort in upkeeping high standard of customer service. Other than the inconveniance of the renovation now , i am statisfied with this hotel
very central, an opption to take a shower hours after check out.
Location - clean and comfort Recipton and stuff not smiling!! even you have check in!! bad reciption deal with customer - expensive compare with other hotel same number of star!! also the cost not include the breakfast - hotel not arrange a taxi for leaving in advance time!! so you must to wake up early or make check out early to request from the reciption to find to you a taxi from the street - when you check in, count all the sanks and soft drink in mini bar because the write by mistake that i ate a peteto chips that i didnt eat!!
The atmosphere, accommodations, views and experience were exceptional. The staff bent over backwards to accommodate our desire to go to an obscure vegan restaurant, communicating with the taxi driver & restarants to ensure our safe & Happy experience. Exceptional service.
Excellent staff and service
excellent hotel.wonderful club facilities
Location was good, away from the noise of bkk. pleasant staff . room could do with some renovation, worn out furniture contrary to what was announced.
Even though the hotel is very large, service is personal and everything works beautifully. The staff are exceptionally polite and friendly.
Great hotel, the wing with the river view balconies are totally worth it. Also free shuttle boat down to a market!
On arrival, I was told that I had to check out by 9:00 the next morning due to overbooking and the arrival of a dignitary that was unexpected - I was not happy to arrive from a flight to be told this on arrival.
high professional and very friendly service staff, but in the background working.. noisy highway bridge near the krungthep wing, but very good windows
The staff were particularly helpful and friendly in all departments whether in the restaurants, spa,gym, pool or front desk. We also enjoyed the dinners we had at the Thai and Italian restaurants and Next 2 for lunch. The singer in the Italian was a great entertainer also. We also liked the proximity to the river and being able to jump on a long boat for a trip down the river it also beats driving if you want to go somewhere across the river.! We were please to see some renovation happening as there were certain areas that looked a bit "tired". I did not like long route to access the Gym and SPA from the main building. It seemed very much out of the way.
The staff was very friendly and the room was very comfortable. Also the facilities: being close to the river it was delightful to have an afternoon tea by the pool overlooking the river. I didn't like the construction noise inside the hotel that started in the morning and only finished at night. very disappointing for a 5 star hotel.
Shangri-La never fail you.