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very clean, well positioned ,clearly very new and up to the minute in terms of facilities Staff at desk not able to deal with simple requests had to be dealt with through guest services and initially would not even dial the appropriate extension for us.
Room were lovely Staff efficient and friendly Lovely hotel Rooms were far too hot at night Breakfast area - Shown to a table that was not laid up but dirty then had to stand and wait until waitress cleared cleaned and re-laid. Bits of food below by our feet. Breakfast buffet lovely except cooked breakfast, dissappointing in lack of choice of egg and most food only warm, scrambled eggs cold.
It was just average to us. Nothing impressive. It was again, fine. Nothing terrible either.
Very helpful staff.Very clean. Perfect location for quick wkend trip.
The studio room was superb and also the view from the room. The location is perfect. The staff at check in. There was litter in the room.
locations Cleanliness of my room
Rooms were superb. Service was excellent.
New, well appointed, comfortable, convenient. Price of a room almost doubled in less than a month. Would only stay there again at the price I paid in May; 125gbp vs 225gbp a night.
The room was excellent and very comfortable. However I found the pillows were too soft - apart from that I like everything else about the room. Breakfast was not included in the room price and I thought the breakfast was overpriced. We eat breakfast close by on the Southbank rather than at the hotel and found it to be much cheaper. Also the quality of where we ate our breakfast was very good.
The staff were extra friendly. The spa is closed on weekends.
Excellent location friendly staff
Comfortable bed, light excluding curtains, very useful small kitchen area,good bathroom. Staff courteous. Awful view from bedroom window, sitting area of room very dark. Not enough staff on reception for booking in felt rather like a queue waiting for tickets. Housekeeping took 30 mins to respond to request .
the hotel is so close to the theatres on the Strand and Covent Garden, it makes it so convenient. There was nothing I didn't like but thought the £8 charge for an ice bucket from room service was a bit steep!
This is the best location in London, steps from Covent Garden, an easy walk across the Waterloo Bridge, convenient to theaters. Thanks to recent renovations, rooms are contemporary and comfortable; staff is friendly and helpful. I have been staying here off and on for more than 25 years! The food continues to be marginal at best, and not a good value for the money. Fortunately, there are many good and reasonably-priced restaurants nearby.
Excellent location, very friendly staff, nice clean rooms.
I liked the location, and the clean, bright room that had good bathroom space and a reasonable work surface. Similarly priced rooms in London are often very cramped and/or quite worn down. a really nice (and necessary, in our case) feature of the room is the sliding solid wood shutters that completely seal off outside light. This was my third or fourth stay at the sph. The weatherstripping around the windows was completely shot and ineffective, so if we had the shutters open, a powerful draft whipped through the room. There was a cold snap in London at the time, so the result was that we couldn't open the shutters and curtains to enjoy daylight. Also, as our room was over The Strand, it was very noisy at night. However, I would definitely stay again
The room was just big enough and was practical. The bathroom was excellent. TV was provided. I would like to be able to make more than 2 cups of tea or coffee! I take sugar and that was in limited supply.
Everything was perfect
Very central location, good value for money
location was excellent The room should be renewed as soon as possible. They sold the London of map. It should be free of charge.
Service was excellent, especially Francesco who made us welcome from the moment we stepped through the door. The hotel was extremely clean and very close to the metro station and Trafalgar Square Room was on the small side.
Staff was really friendly and ready to help.
The food was excellent, the staff most helpfull. The first room offered was very very poor ,we had to pay extra to get an half decent room
The hotel has an excellent location and a very nice atmosphere. I also enjoyed the restaurant recommendations made by the concierge. The room was a bit noísy (I lived on the second floor).
simply the way in which the staff treated us with so much respect, after we had a couple of problems with our room to start with, they showed alot of kindness, booked us into a different hotel for the first night, free of charge, and then upgraded us to a lovely room for our second night stay in london, we felt very well looked after.
Very nice Hotel. Easy access to public transport. Dealing of staff is very good. If i would visit London again, would definitely prefer to stay there.
I have stayed at Hotel Russell now a number of times, both as a single traveler in a single room, a twin room with my mother, and a double room with my husband. All rooms were comfortable and spacious enough for our needs and comfort. Breakfasts are very good quality too! Staff polite and helpful and location brilliant. I couldn't stay longer!!
Hotel room was warm and comfortable, as the weekend weather was poor it was nice to get back to an inviting room. Delay in breakfast - although once we got fed it was great.
the athmosphere I had a double room which was evidently a converted single very small no easy chair,insufficient room for clothes and luggage
The very large bathroom & close proximity to tube station. Upon first arrival we were given very small room on smoking floor, so we changed.
big bathroom and unique decoration of the room. there was no fridge and safe box in the room. there is no concierge most of the time. staff are not professional.
The size of the Junior suite was wonderful! The room was a little old and had some cracks in the wall joints. They didn't have any pull in area if you arrive by car. We weren't aware of this from the descriptions and had to drive around the area to find a parking garage and then roll our luggage a few blocks to the hotel.
the three consierge gentlemen we spoke to were very helpful Staff maybe might smile. If applicable make sure you get your Harrods voucher. We had to ask even though it was included in our package.
The room was lovely - everything you needed and amazing toiletries. The location of the hotel was ideal, a short walk from Southwark or you could walk straight out onto the Southbank. The staff were all delightful and extremely helpful. I'd definitely stay here again.
Great room, friendly staff, right by st pauls
the gorgeous spa the breakfast not being included
It's location, the size of the room and its design. Good staff too, concierge staff was very nice and useful. However, the bar staff was terrible, took forever to get any service and they did not take orders properly. Only negative of the hotel really.
My room was probably the quietest I have ever had in a city hotel. The position of the hotel is good for access to the river, the St Pauls/Tower Bridge tourist interests and comfortable walking distance from the city. Although not my favourite architectural style, the steel, glass and marble style of this hotel is well implemented. My room was well equipped with electronic gadgetry from contactless door card to Ipod dock and flat screen TV with good range of channels. The brilliantly illuminated advertising display that extended the full height of the 6 floor attrium seemed an odd feature and required two layers of curtain the shield the light from my inner facing room window.
The previous really positive guest reviews made me try this hotel and I wasn't disappointed. The location close to St Paul's is perfect, and the value for money you get at this hotel is OK for London standards. Big plus: Though the hotel is in the upper price category, they offer free WiFi. I expect this from hotels of any category nowadays, but it´s not standard (yet). The spa area closes already at 9pm, and you have to leave the building to enter the spa *brrr*. I know significantly cheaper venues that will switch on the sauna on guests' request 24/7. After an exhausting day at work that might last until 7-8pm, 9pm is just too early to close the spa.
I found the staff to be very helpful and professional in every aspect.
I thought the hotel was beautiful. The design of the building was very impressive. I found the staff very helpful and informative. I had a very relaxed weekend away at Grange St Pauls and thought the location was perfect as it was just round the corner from the tube with only 2 stops to Oxford Circus. I think there should be swimming costumes available to buy at the spa.
The location of hotel was excellent, just a short walk from St Paul's Station. The facillities at the hotel paricularly the swimming pool/spa were fantastic, we just wished we could have stayed longer.
We had a really comfortable room with a sofa and a view over the atrium The lifts were a real problem. There are only two and at peak times we had to wait a long time. No alternative stairs were signposted which might relieve the delays.
The new look, contemporary design and rooms are furnished immaculately and easily one of the best rooms I have stayed at in London. I recommend contacting Guest Relations (Simonetta in particular - who is simply one of the most professional and courteous people I have ever met)prior to arrival so they can ensure an enjoyable stay. They ensure all your needs are met prior to check in.
Location and Spa A little tired in places
It would be a good 4 star hotel. good heating and hot showers. food was barely edible, always stale. reception service is appalling. In desperate need of refurbishment, old TVs, design. It was just a bed and a bathroom, not a 5 star hotel.
Reception staff were really good, consierge was equally as good. Nice welcome, and fire in lobby. A lady in the restaurant for breakfast was very good, I think her name was Pam. Breakfast was really not great, firstly the lady who seated us, asked if we wanted coffee and toast, then none arrived had to ask again for it, same with ordering some porridge it came 15 minutes later, but was like gruel, quite surprised that a 5 star hotel kitchen can't make porridge. Overall a little bit too structured and formal, but lacked professionalism in the restaurant.
good location, good service
The location was excellent. The room and bathroom were very nice.
Peaceful room and comfortable beds. Harp being played as we arrived. Good location. We were needing a relaxing night before travelling to Lyon through the French rail strikes and we awoke refreshed and content. Thanks! Decor a bit over ornate in places. (Ribbons over pictures etc). Not much in fridge except someones left over lunch. Quite a surprise!
The room was fantastic with view over the Thames, Bed very good and quite and the Hotel is tucked out of the way but in easy access to all of London We did not get a warm welcome at reception, They tried to put us in 2 single beds when I had booked river view doudle. They would not take my word so I had to go back to the car to get our booking. It is also hard to get a cab from this hotel.
The welcome and service of all the staff. Everyone especially the Hungarian gentleman bent over backwards to make an extra effort every single time I approached them. More likely they approached me quicker, to help with my pushchair and baby. They were polite and fantastic. Your real asset!! The towels had an awful smell (I have a sensitive nose). My room was no 847. When I enetered the room I could smell the pigeons in fact I looked at the window sill and sure enough there was pigeon poo - and the windows hadn't been cleaned in some time? There was no child quilt / blanket provided with the cot (and, although the cot was provided, I had to ask for this to be made). The staff could be taught level one english.
Comfortable room, so close to all the attractions. Staff were very friendly and helpful.The electric curtains were a 11 yr olds idea of luxury!
Everyone is polite and not overbearing. The room although we felt is was quite small it was peaceful and very clean. The only point was a dirty wet cloth left on the wardrobe shelve which was a little unpleasant,
The service was outstanding and good position in the city. I recommend this hotel to everybody.
rooms spacious and very clean. staff very helpful and friendly. well situated for site seeing and close commuting facilities to explore the rest of london. no spa facilities that i was made aware of.
Beautiful facility. Clean, modern and spacious room. Outstanding, friendly staff. Quiet and comfortabl bed. Both restaurants were fantastic--excellent food, really top notch. Nothing.
The room was very clean and spacious. The doormen were friendly and helpful. I had flowers delivered to me at the hotel and these were turned away at reception with the reason being that I wasn't staying at the hotel which was incorrect. I left my key and a note at reception for my son to collect and leave his luggage in my room, reception said that I had not done this and did not have a key for him. During my 12 nights there a card was sent to me which I never received.
Club room ,Location and the staff was wonderfull,, Nothing really ..
Situated in the middle of London, yet absolutely quiet. Excellent service and facilities. Just a small detail: We didn't get the TV in our bathroom to work.
The proximity to Oxford Street and the West End The room and bed where surprisingly small for 2 grown ups with luggage. We didnt really have any space for our luggage or what we shopped. Needed to place shoes in bathroom.
Excellent, friendly ervice Nothing major
The room was very clean, well equipped and comfortable. The front of house staff seemed disorganised, we checked in at 10am and left bags, got a call at 12.30pm asking when we would be arriving and had to explain had checked in and paid!!! Were advised that bags would then be in room when we returned, however, when we did get back only one of two bags was there. After calling reception eventually went down to find bag was still in the lobby not even locked away. Bar was not open due to staff being late and would have expected this to have been open all day for a 5 star hotel. Alll in all the front of house staff, with the exception of the doorman who was excellent, were definately not up to the standard of a 5 star property
Interior design, modern, location My double room was a bit tight
Well kept and nice environment Hopeless service of refreshments in lounge, no service of wifi and utter neglect when this was brought to the attention of staff
I was due to meet my mother at the hotel, she arrived 30 minutes before me and was made to pay the full amount for the stay, even though she repeatedly informed them I was paying and they had my card details. After locating my room i was in a state of shock as to its cramped size and airless atmosphere (5* with 5* prices!). i then went back down to reception to find out the location of the pool and gym also to request a hotel information booklet and directory and a room service menu, (This never materialised durinng our stay. I was informed that the pool/spa/gym was not open yet as the hotel was still being built. Also the main restaurant was not open yet but we could eat in the bar if we wanted.
Althoug the room size was a bit small, it has modern accommodation, functional, clean and the hotel is very well located, close to the Marble Arch. The bathroom is high standard with TV set, large bath tube and other minor things. The room location in the basement for long stay is a bit depressing. I was not expecting this when booked a "superior double room." Moreover, as a Brazilian visitor, I suggest that the available Brazilian TV channel should be changed for a better standard because the one available was a network of an evangelical church of low ratings and deplorable programming. It could be replaced for a GloboNews, BandNews or, at worst, a Globo TV broadcast.
Staff very polite and put customers first at all times. Nothing was too much trouble for them. Rooms very comfortable. We pre ordered Breakfast in the room for 9am. Breakfast arrived at 9am on the dot!!!. No Bad Point to report.
A lovely hotel. Very nice rooms. Excellent location
Location, public areas, staff
The concierge put me in a ceappy room cos I didn't dress professional enough.
Location and the variety of shopping. Location gives easy access to central London via tube or ferry Nothing negative
Staff were excellent. Hotel very clean and well kept.
Excellent location Television didn't work and suite is looking tired
Went as a London marathon runner. Made people feel welcome. Nice touch to give out free bananas & water. Clean hotel. Good gym facilities. Slow check in process. Expensive dinner & breakfast. I booked hotel when vat was 15%&my stay was when it was 17.5-hotel charged difference. Thought the hotel as a gesture could have met small cost itself.
We were given a room that had a fantastic view over the quay.
view, cleanliness & friendliness of staff absolute nightmare to get to because of road works surrounding the immediate vicinity, however, this isn't so much a negative about the hotel itself. was disappointed we had the choice of either paying an extra £30 to park in the public car park opposite for 2 days or an extra £50 to have it valet parked. we weren't expecting such a high charge.
The cleanliness of the room was fantastic and the bed was very comfortable.
It was good returning to a hotel we knew where the staff are very friendly and helpful.
Handy for the Albert Hall and Kensington shopping
This hotel is the quietest in london
What I liked about this hotel was the close vicinity to Kensington gardens and the underground station we stayed at this hotel two times this trip, The first saty we checked in early, the only room available was at the mezzanine. though it was a non smoke room, the room smelled badly and the outlets for the laptop were hidden behind the refrigerator. The second time we upgraded to a better more expensive room , which was nicer but also showed some bad points, the exterior windows seals were partly gone, and the airconditioning which looked ancient was noisy. Overall my impression was that this was once a great hotel for its day but today is in dire need of maintenance and repairs. Also the exterior looks very dirty. The prices are very high compared to the room you get. Overall I don't think I would make use of this hotel again.
Great value for money. Good sized room. Breakfast was really tasty. There have been negative reviews about this hotel, please ignore.
10th floor room Noise for rooms overlooking the railway lines
The friendliness of the staff, nothing was too much trouble for them and they were always smiling and extremely helpful.
Dinner was excellent
Position, good value for money, friendly staff Room was above train track ( London Underground) so was very busy
parking room cleanliness
public areas look really well, staff very good and very convenient location I perbooked internet access but it did not work satisfactorily. When I reported it a new connection was brought up fairly quickly but I had been very inconvenienced overnight and in checking in online in time and on checkout the front desk staff did not appear able to handle a request that some deduction to the 24 hour rate be made.
Staff were very helpful. Nice clean looking lobby. Good fire escape facilities. At check-in were trying to charge us for an extra baby cod (child < 2yrs) while in the initial advertisement baby cods were free of charge. After a short but crisp discussion showing them booking info on paper printed from the site, staff finally admitted the cod was indeed free of charge. Phone charges for local calls are ridiculously expensive, real robbery. Looking at the quality of the rooms, the general service facilities and costs, and comparing with other hotels, a 4-star classification is overrated.
Stunning views, huge luxury bathroom with freestanding bath overlooking the city. Very comfortable bed, every comfort provided, even a warm towel when you finished swimming! Bar was quite expensive, but was to be expected
The service was outstanding from the moment we stepped out of our vehicle until the following afternoon when we left. We could not have asked for anything more. There wasn't anything not to like.
Bar was nice Room was small and underwhelming consider g how much we paid.
Architecture and Services are Excellent. Food is great. Staff is A+. Elevators need a tune up. Bathrooms are slippery.
We loved the look of the place and everyone was so professional and friendly. We had a wonderful Christmas brunch and had fun going in the spa pool. We had a drink in the bar. I'd highly recommend it. It's just beautiful there.
Attention and concern of staff is excellent,especially Anna breakfast hostess in Amba room. Serving staff uneven although Nadia v nice and accommodating too. Hotel overwhelmed by the world travel convention, on all fronts that kind of capacity is hard for the whole 'factory' that is the hotel to function. Eelevators slow, rooms seem tired, and what seemed appropriate three years ago now seems tired and yes, a little rundown.
Excellent location, nice hotel, but not top rate. Room service breakfast was a bit poor considering price, small details missing for a hi calibre place.
Excellent staff. Very helpful concierge. A hopping, "in" place.
Nice room, excellent service, quality casino.
Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.
very friendly staff,great bar and good food
Location. deluxe room spacious and well appointed. Too noisy. impossible to sleep well.
The Hotel was well located and the rooms were modern with all amenities.
Please write at least 15 words
Center location Rooms must be ready much before 2 pm.
the position of the hotel and not much else not much other than some of the staff. Having stayed at the Helmsley Park Lane I just could not compare the two establishments,
the Tenth floor bar/restaurant is superb and has fantastic views throughout the day. the staff were fabulous the room was a bit dated and worn but still very nice.
Great location on Kensington High Street. Pleasant view from room. Staff were pleasant and helpful.
I liked the fact that it is located beside the Hyde Park which gives a nice view from your room and makes it easy to take a walk there and enjoy the fresh air. Didnt like the GYM.
The location was excellent and the staff were great ambassadors for the hotel from reception through to housekeeping
Great Location and great views of Kensington Palace, staff that spoke english were good. Room was small, price was high for room and some staff very poor.
The location to the Albert Hall. We were not pre-warned that the hotel was undergoing refurbishment and therefore noise levels were very high.
Location And the room Gym can be better.
The room was comfortable and spacious, whilst the staff were vwery attentive.
Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.
Friendly and helpful staff, good rooms and service level. Noisy street - room facing the road, not flexible check in/out hours despite that I informed the reception about early arrival and departure in advance.
Excellent staff and good room for London
The team who work there seem to go out of their way to make your stay pleasurable. It was my daughters 21st birthday and they sent a bottle of champagne to the room. The guy in the foyer with blonde curly hair also did everything he could to enhance our stay...... I would definitely go back to this hotel.... I didn't like the fact I had to leave......!!!!
very luxurious hotel in a good location of London. definately would go back to the hotel at my next visit. not much..
What's not to like! Everything was outstanding! The hotel staff couldn't be more friendly, anything you needed they got it for you! Just wish it wasn't so pricey otherwise we would go more often!
despite being over motor court, room was very quiet, everything was well designed, staff was extremely helpful, bathroom was tremendous, restaurant was great. Very little (if anything) to actually complain about. Top-notch. gym facilities were modest as was pool, but not a terribly big deal as most hotel gyms have a limited offer.
The Savoy stay was one of the most exceptional stays that I have had -- extraordinary from the moment the taxi door opened. I needed a rest and wanted to visit London, and the Savoy was worth every penny. Location is perfect. Food and service were outstanding -- didn't feel the need to leave for an outside restaurant. Breakfast, high tea and dinners were delicious. High Tea was conceivably the best I have every experienced. Room was like a cocoon, and their baths are legendary. Will be back soon for another break. I was disappointed that the spa and pool were closed for renovation.
Spectacular in every way Not being able to stay longer