London Hotels

Location. Friendliness of staff. Concierage service.

Ceiling low. Breakfast a bit expensive.

location

View and location was great.

I didn't like the service. Asked twice for the air conditioning to be regulated down. As it was blowing at 28 degrees. First time was in the morning so they had all day to fix it. 2nd time was that night.. The resolution was they could open a small window for us. There was no smile and no service mind. The person behind the desk was just annoyed that there was something for him to fix. I asked for another room of that was or another fan.. But no...

Location

Couldn't get the temperature below 25.5C so the thermostat or heating was broken. I ended up in a smoking room which I didn't even think existed anymore, so if you really want to stay here check up on this.

Well we celebrated our 25th wedding anniversary at the Mayfair and the staff could do more for us. We come back to our room to find a complimentary bottle of bubbly and chocolates, such a great supprize for both myself and the wife. Would we stay again definitely 100%.

Excellent staff. Very helpful concierge. A hopping, "in" place.

Shower was broken when we got into room, though they did send someone rather quickly to get it fixed. Also bar was understaffed and had long wait times.

Very close to 3 Underground stations.

The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.

Wonderful location.

Room was not clean, bathroom had mold on walls, stains on carpet. Too noisy, could clearly hear people on room above walking & using restroom.

Attentive staff, happy and actively help. Great views from the rooms

A great hotel in an excellent location. Very good value for money - will definitely stay again.

This was a very charming hotel. The location was wonderful - only a few blocks from an Underground station and Hyde Park. The staff was great - very helpful and friendly. The concierge helped with getting tickets to museums and other attractions as well as trains, which saved a great deal of time not waiting in long lines. We took advantage of the breakfast service. The food was good with lots of options. The waitstaff was very attentive. We did not have to wait long for assistance. The maid staff was fine as well and also very friendly. On several occasions, we had to call the front desk to request additional towels and they arrived within minutes.

The Rembrandt is an older hotel with some of the issues associated with that. For example, the "switch" that controlled power to the room would "break" if the bathroom door was closed to hard in our room or a neighboring room. This could be easily fixed by tapping on the control panel. The room had a small table and desk, so there was no room for a wardrobe. It was a little difficult living out of a suitcase for two weeks. It would have been smarter to remove the desk and substitute some drawers for clothing.

Well designed room; very complete; lots of nice touches. Heated towel rack; jacuzzie tub; upscale furnishings; even has a couple of 110/115 outlets. Location cannot be beat; just down from Harrods and up from South Kensington Underground station two stops away from Victoria Station and 4 stops away from Westminster Station. The BigBus "hop on hop off" number 36 is just out front and the narrated tour the bus provides last right at 3.5 hours with city traffic and goes to every single place of interest. Tour bus pricing varies based on package deal but around $30 per person. The staff of the hotel always exceeds expectation; Neal, the head concierge; is full of insights for the area; found us a large private van to Heathrow for $65. We had 4 big bags from a twoo week Cruise, so the large Mercedes was excellent. The hotel and its ammenities are moderately pricied if not leaning a little toward expensive, as in breakfast; but in tota,l worth the money especially if on vacation. A superior experience; will stay here again when visiting London for sure.

The operating fireplace gives a warm aspect to the lobby.

The fact that they charged us £3 each for three calls to an 0800 number, total £9.00. This conflicts totally with the free WIFI offer and while £1 might be acceptable for a connection £3 is exorbitant. It's only a small thing but it is very annoying.

Location for theatre,shops and what we required was spot on. The bar and lounge area were very acceptable with the breakfast at that staff excellent

Service for light refreshments, post theatre/late evening . Hassle when booking in for breakfasst

Very luxurious, extremely friendly staff and a probably the best breakfast I've ever had at a hotel. We were there for our wedding night and the hotel very kindly upgraded us to an executive suite. The fact the hotel manager had hand-written a (fairly lengthy) congratulations card, and left us some 'congratulations' sweets and cakes was also a very thoughtful touch. Would highly recommend for a treat or anyone looking for a bit of luxury in London.

Everything. Its the nicest hotel I've ever stayed in.

good and nice concierge, quite charming atmosphere overall

stains on the linen

The servIce from the staff is among the best I have experienced!

Staff were very helpful. Nice clean looking lobby. Good fire escape facilities.

At check-in were trying to charge us for an extra baby cod (child < 2yrs) while in the initial advertisement baby cods were free of charge. After a short but crisp discussion showing them booking info on paper printed from the site, staff finally admitted the cod was indeed free of charge. Phone charges for local calls are ridiculously expensive, real robbery. Looking at the quality of the rooms, the general service facilities and costs, and comparing with other hotels, a 4-star classification is overrated.

Dinner was excellent

I find the facilities & staff are most welcoming, friendly & always available. I have been using this London Hotel for many years, in fact when it was called The Royal Lancaster Hotel. I do hope it will revert to that title in the future. Thank you to all for making me feel " @ home" while enjoying my stay.

Location was perfect for us. The onsight eating facilties were very good. All the staff members were courteous and helpful. The rooms were gery comfortable and well tended to.

Just like most of the rest of the world, there's too much fast moving traffic everywhere.

Staff are friendly & the breakfast is gorgeous

The bedroom was very small & you had to stand on a slant to have a shower

Location was great. Lobby of the hotel was very impressive. Nice touch with the piano player.

Really small single beds. Room was small also . The view from the window was appalling industrial bins and rubbish everywhere only looked out once and then closed the curtains.

they were very nice. gave us a room upgrade and breakfast. vey good value and the room was in good condition. much better than all other hotels I have stayed in in London except the dorchester which is correspondingly expensive!

Location - perfect for a London weekend Breakfast was outstanding US outlets Quiet

Great location easy business hotel

They had no idea about my cancelation with Kayak for the final three nights and just told me I prepaid the entire stay. I called Kayak and confirmed cancelation and was told the desk staff just do not know a bit stressful.

location location location!!!

hotel is really tired looking.No hot water for bath!Found empty wine bottels in room!Maid left master key in our room-not godd security. restaurant does indian buffet only.€570. for 3 nights.Not value for money at all.Paying for location-Which is ideal!

Excellent, friendly ervice

Nothing major

The staff

The way I was welcomed and treated by the staff was superb.

The breakfast wasn't particularly tasty (a bit cheap) and coffee was watery.

Room was very quiet, despite overlooking Leicester Square. Fabulous location - very central

Bed was too small - needed to be longer & wider!

It was in a great location, right next to the tube and the London eye. The room was clean and comfortable but a little small. the food in th restaurant was very good.

A couple people on the staff in the restaurant were very unpleasant and borderline rude. the front desk staff and concierge were great and very helpful

The food was worth the price. The location is ideal for a city stay.

great Christmas decorations...but too many of them.

rooms are dated...particularly bathrooms.

Location

The room was spacious and quiet. The location is excellent.

Some of the furniture was a little poor and the TV was old with below average reception.

Loved the hotel. Great location. On previous visits we found the hotel uncomfortably warm but this time it was very welcome!

No wifi Doesnt look like the pictures online Staff was not friendly or helpful

The staff were attentive and very helpful. The rooms are comfortable and well equipped. The lounge is comfortable, with lots of reading matter. We had tea and sat reading for a while in the lounge on our last day , very good and a fair price.We had a drink in the bar after returning from Wembley, drowned our sorrows in nice surroundings watching the game again! We will go back again.

I asked for the extractor in the bathroom to be fixed, it wasn't. The headboard was noisy.

Location very convenient for underground, airport and services

Very conveniently located with nice facilities.

In this day and age, no hotel guest should have to pay for internet access.

Hotel design and great customer service as standard

Bathroom toiletories are not to my taste

Quality modern room with a great rain shower. The beds were luxurious.

Light switch was confusing. Need separate switch for the bathroom.

The hotel is very good, and worthed for the amout of money

excellent staff, and service. The chino latino restaurant is very good, the chef deserves the honor.

Clean, modern design and very nicely furnished room

Front desk understaffed so can be hard to get anyone to solve a problem (eg our heating was too high and phone just rang and rang at 2am when I called for help). Didn't get much sleep that night.

Quality of service and location

Great Location and great views of Kensington Palace, staff that spoke english were good.

Room was small, price was high for room and some staff very poor.

Location was perfect. The hotel staff recommended some excellent restaurants and were extremely helpful.

You sent us an email to check into the hotel with time of check in room floor etc We filled this in sent it back and you sent back confirmation of our check in on the morning of the booking When we arrived at the hotel we were told by the duty manager they did not have a room for us Reason was the person did not move out of the room This of course is utter rubbish I believe the true reason is we booked the room through you at a discounted rate they were then able to sell the room at full rate so we were left without a room Of course this teachers us and others a lesson never to deal with you again and never stay at the Chelsea Harbour We could of course been informed earlier in the day but nobody even cares when you are paying cheap rates You get what you pay for in this world In this case nothing

The hotel is located in an ideal part of London with the opportunity to walk to nearby shops and restaurants. The staff is very helpful and attentive without being burdensome. The rooms as spacious and well supplied.

Very close to many shops, staff kind.

The web wireless doesn`t work in rooms in the basement.

Some great friendly staffs and the location was fabulous. I will Definately stay there in the future.

The room I booked online was not what they gave me on my arrival. The size of the room was so small and didn't reflect the double room I had payed for.

Good service Great location

Breakfast buffet same everyday. Not much selection for 5 star luxury hotel. I stayed 13 nights and every morning same small selection of breakfast. There should be a lot more selection .

Location is perfect for the theater district. Staff is very friendly and accommodating indeed. Hotel is very elegant, a bit formal. Could be intimidating for a tourist from the US west.

Got a good room rate, but drinks, tea, and breakfast were as expensive as you'd expect from a 5 star central London hotel. We ended up changing our room twice -- the first time at the suggestion of the bellman, because it didn't have any view. The second room had a view but was way smaller than the other, and had no bath tub. We were moved a third time at our request and got a wonderful room (but without a river view). The staff made both moves very easy indeed.

I needed a bed for the night, and that was very fine

The lack of ventilation in the room, poor facilities for toiletting and showering (door didn't close, informed the staff)

was pretty awful