Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife
25 May - 1 Jun
(1 room • 2 guests)
8.9
Excellent
3640 reviews
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Overview
Situated amongst well-known attractions, boutiques and dining options, Iberostar Heritage Grand Mencey is ideal for those wishing to explore Santa Cruz de Tenerife and its surroundings. Guests have access to a sauna, a hot spring and an indoor pool.
This luxury 5-star hotel provides a range of premium facilities, such as free Wi-Fi and a Turkish steam bath. Convenient services include an express check-in feature and a luggage storage area.
Iberostar Heritage Grand Mencey provides elegant rooms equipped with a mini bar and a hair dryer, plus all the necessities to ensure an enjoyable stay.
Iberostar Heritage Grand Mencey offers a variety of in-house dining options with Papa Negra and Iballa Cocktail Bar. Breakfast is available every day and can be served in the rooms.
Calle Doctor Jose Naveiras, 38, 38004 Santa Cruz de Tenerife, Tenerife
Reviews
8.9
Very good
3640 verified ratings
Wonderful
2331
Very good
633
Good
344
Okay
145
Fair
98
Mediocre
43
Poor
46
Summary of reviews
Guests say
Guests appreciated the hotel's beautiful architecture, great location, and pleasant gardens. However, many expressed dissatisfaction with the cleanliness and service, noting issues like unresponsive staff and inadequate room maintenance. Some guests found the rooms outdated and uncomfortable, particularly regarding bed quality and noise insulation.
AI-generated from customer reviews
Location9 out of 10
Service3 out of 10
Cleanliness2.5 out of 10
All reviews
8.0
Very good
Pendino, Dec 2025
Cons (-) Maid was sporadic
9.0
Wonderful
Jennifer, Dec 2025
Pros (+) This hotel exceeded my expectations in every way. From the map I thought it was far from the city center, but it was right on the main street. We could walk out from the hotel and be on a lovely street with a very wide pedestrian walkway. It was great for an early morning walk or after dinner stroll. Very safe area And across the street from a gorgeous park. The rooms were clean and comfortable, e...
Cons (-) Person in next door room was smoking on the balcony which is not allowed. I tried to call reception to complain, but there was no answer.
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9.0
Wonderful
Brian, Dec 2025
Pros (+) Breakfast room, pool area
Cons (-) Room faced road and was a bit noisy.
8.0
Very good
K, Dec 2025
Pros (+) great pool. good sized comfortable room. nice gardens. good location. helpful pleasant staff. nice outside terrace/bar
Cons (-) cost of drinks in terrace/bar is quite high. better range of bar meals would be good.
6.0
Okay
Jane, Nov 2025
Pros (+) The main areas of the hotel are quite nice - colonial style and lots of lush plantings that were very pleasant to look at. The hotel is well located in a nice residential area with an excellent Indian restaurant across the street. There is a beautiful park across the street as well. It is pleasant 15 minute walk to the centre of town. The room was spacious with a nicely tiled bathroom and separate...
Cons (-) I paid to upgrade to a balcony king room with a garden view. We overlooked the umbrellas of the breakfast restaurant which was not only an uninspired view, it was very noisy from about 7AM. We woke up quite early due to time change. We turned on the TV and immediately the next door occupant started banging on the wall. Earlier, we had heard that occupant very clearly when he was talking on the pho...
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10
Wonderful
Inge, Nov 2025
Pros (+) Great rooms, excellent facilities and restaurants and amazing location!
10
Wonderful
Eliza, Nov 2025
Pros (+) So relaxing, lovely facilities, staff and room
Cons (-) N/A
10
Wonderful
Edmundas, Nov 2025
Pros (+) Everything
Cons (-) I like everything
4.0
Mediocre
Victor, Nov 2025
Pros (+) The location is very good, The building of the hotel is very very beautiful.
Cons (-) I do not think this should be considered a 5 star hotel. We had a Junior Suite. To begin with the bed was very bad, it’s a bed on wheels so it’s not very comfortable and every minimal movement makes the whole bed move, which makes sleeping not comfortable. The curtains are not wide enough so when the sun shines all the light comes through this makes sleeping very difficult when the sun rises The A...
