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FAQs about flying with Jetstar

  • What is Jetstar's carry-on size allowance?

    On board Jetstar flights, cabin baggage should not exceed 22x14x9in. If your hand luggage is bigger, the Jetstar assistance team will most likely ask you to pay extra for checked luggage.

  • Where does Jetstar fly to?

    Jetstar offers direct flights to 37 cities in 11 different countries. Sydney, Melbourne, and Coolangatta are the most popular cities covered by Jetstar.

  • What is Jetstar’s primary hub?

    Jetstar concentrates most of its flight operations in Sydney.

  • How does KAYAK find such low prices on Jetstar flights?

    KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Jetstar.

  • What’s the cheapest route that Jetstar flies?

    In the last 72 hours, the cheapest route flown by Jetstar found on KAYAK was from Christchurch to Wellington, with a price of £29 for a round-trip.

  • What are the most popular airports for Jetstar flights to depart from?

  • Is Jetstar part of an airline alliance?

    No, Jetstar is not part of an airline alliance.

  • How many destinations does Jetstar fly to?

    In total, Jetstar flies to 38 destinations.

See more FAQs

Jetstar customer reviews

6.8
OkayBased on 738 verified guest reviews
7.1Boarding
5.3Entertainment
7.4Crew
6.6Comfort
5.9Food

Traveller rating:
Sort by:
V
2.0 Poor
SYD-BNE
Pros:Nothing you guys totally ripped me off for baggage. I will never fly with you again
D
2.0 Poor
SYD-ZQN
Pros:Nothing. JetStar used unethical business practices to force us to pay $160 dollars for our baggage. Usually baggage costs $13. They clearly have pulled this extortion trick on customers many times before. We were left to choose between abandoning all of our clothing and souvenirs and other possessions, or paying them an absurdly high fee. So we didn't really have much choice. F JetStar. I'll never fly with them again. If you're smart you won't either.
V
10.0 Wonderful
CHC-AKL
Pros:it was a short and very smooth flight. all the flight attendants were excellent.
Cons:the flight we originally had booked got cancelled while we were in line to check our luggage. luckily we were 3 hours early for the flight and were able to catch a sooner flight.
V
5.6 Fair
BNK-MEL
Pros:Crew was great and friendly.
Cons:The chairs were extremely uncomfortable. I have flown Jetstar multiple times, and this was by far the worst. I’m not sure if it was simply my seat, or what. But it made the flight very hard.
V
4.8 Mediocre
SYD-CHC
Pros:Efficient boarding.
Cons:NO legroom in standard seats. I'm 6' tall and my knees touched the seat in front of me when seated all the way back in the seat. Closest spaced seating I've seen on an airline.
V
2.6 Poor
ZQN-SYD
Pros:Nothing in the service that would warrant any positive discussion
Cons:Upon attempting to checkin online, Jetstar indicated that checkin had to be undertaken at the Queenstown airport. No prompt was provided to indicate that baggage registration and payment would have to be handled via the general website, in spite of being denied the ability to checkin online. To our surprise, we faced a $75/bag checkin fee at the airport, being told registration of baggage at the airport would face a premium fee. Unfair or what...?
V
3.0 Poor
CNS-KIX
Pros:Boarding
Cons:Entertaiment was paid. Previous jetstar flights was free. I tried to purchase the machine did not read none of my credit cards. Bad experience overall.
A
7.6 Good
WLG-AKL
Pros:I got the bulkhead seat, so legroom was superb. The inflight dinner was also good (vegetarian gnocchi).
V
2.3 Poor
HNL-SYD
Pros:The flight was smooth, not bumpy. That's it!
Cons:I will never fly this airline again!!! I have flown to Sydney from the U.S. at least 7 or 8 different times and have NEVER been treated so poorly! This was a 10 hour flight and the flight attendants wouldn't even give you water!!! You had to pay $4 a bottle!! That is utterly ridiculous! I just got off an amazing domestic flight with Delta on only a 5 hour flight and they gave us FREE unlimited soft drinks, juice, coffee, tea and WATER!!! They also gave nuts, pretzels and cookies and we're kind enough to give my 3 children extra. Also, to our wonderful surprise their inflight entertainment was free as well! I PAID for inflight entertainment on Jetstar & my TV barely worked! The food was horrendous and ridiculously expensive! When I asked if I could have a cup of water, the flight attendant on Jet star told me to go to the back of the plane and get it myself!!!!! Are you serious??? I went to get it myself and then got yelled at by another flight attendant who told me, " you're not allowed back here!" Get your stories straight Jetstar ugh attendants - or how about you give your passengers FREE water on their 10 hour flight!! Because I had to get the water myself, I then got trapped in the back of the plane because ALL the flight attendants were in the isles for 30 minutes taking the entire planes drink orders & everyone had to pay by credit card! When they weren't in the isles being cashiers, they are found sleeping in the back and knitting! Really? This what I paid for- to watch them sleep & knit??? And me or my family (3 children) couldn't even get water or decent food? Thanks for nothing Jetstar!!! Never again!
V
2.0 Poor
HNL-SYD
Pros:Nice customer service at check-in to help with our bags.
Cons:Was not well-informed about the excessive baggage fees at the time of purchase. You have to pay for everything on the flight - food, drinks, entertainment.

Jetstar flight status

Thu 3/21

Jetstar route map – Which destinations does Jetstar fly to?

Find out which destinations you can fly to direct with Jetstar by entering your departure airport. If you want to know whether Jetstar flies a certain route, enter both the departure and destination airport before hitting search.
Thu 3/21

All Jetstar flight routes

Flight no.Departure airportArrival AirportDurationMonTueWedThuFriSatSun
929Cairns (CNS)Brisbane (BNE)2h 15m
285Auckland (AKL)Dunedin (DUD)1h 50m
253Auckland (AKL)Wellington (WLG)1h 5m
602Melbourne (AVV)Sydney (SYD)1h 35m
236Christchurch (CHC)Auckland (AKL)1h 20m
288Christchurch (CHC)Wellington (WLG)0h 50m
284Dunedin (DUD)Auckland (AKL)1h 50m
725Sydney (SYD)Hobart (HBA)1h 55m
287Wellington (WLG)Christchurch (CHC)0h 50m
292Queenstown (ZQN)Auckland (AKL)1h 50m
237Auckland (AKL)Christchurch (CHC)1h 25m
250Wellington (WLG)Auckland (AKL)1h 5m
801Adelaide (ADL)Brisbane (BNE)2h 25m
960Adelaide (ADL)Cairns (CNS)3h 0m
125Adelaide (ADL)Denpasar (DPS)5h 10m
777Adelaide (ADL)Melbourne (MEL)1h 20m
498Adelaide (ADL)Coolangatta (OOL)2h 20m
974Adelaide (ADL)Perth (PER)3h 15m
761Adelaide (ADL)Sydney (SYD)2h 0m
150Auckland (AKL)Brisbane (BNE)3h 55m
216Auckland (AKL)Melbourne (MEL)4h 5m
202Auckland (AKL)Sydney (SYD)3h 40m
295Auckland (AKL)Queenstown (ZQN)1h 50m
630Melbourne (AVV)Coolangatta (OOL)2h 0m
800Brisbane (BNE)Adelaide (ADL)2h 40m
147Brisbane (BNE)Auckland (AKL)3h 15m
658Brisbane (BNE)Canberra (CBR)1h 45m
930Brisbane (BNE)Cairns (CNS)2h 25m
57Brisbane (BNE)Denpasar (DPS)6h 15m
759Brisbane (BNE)Hobart (HBA)2h 40m
567Brisbane (BNE)Melbourne (MEL)2h 25m
886Brisbane (BNE)Mackay (MKY)1h 35m
485Brisbane (BNE)Newcastle (NTL)1h 15m
969Brisbane (BNE)Perth (PER)5h 25m
817Brisbane (BNE)Sydney (SYD)1h 40m
904Brisbane (BNE)Townsville (TSV)1h 55m
457Ballina (BNK)Sydney (SYD)1h 30m
657Canberra (CBR)Brisbane (BNE)1h 40m
961Cairns (CNS)Adelaide (ADL)3h 10m
947Cairns (CNS)Melbourne (MEL)3h 30m
25Cairns (CNS)Tokyo (NRT)7h 25m
967Cairns (CNS)Coolangatta (OOL)2h 20m
953Cairns (CNS)Sydney (SYD)3h 0m
126Denpasar (DPS)Adelaide (ADL)4h 55m
58Denpasar (DPS)Brisbane (BNE)5h 50m
44Denpasar (DPS)Melbourne (MEL)5h 40m
117Denpasar (DPS)Perth (PER)3h 50m
40Denpasar (DPS)Sydney (SYD)6h 5m
758Hobart (HBA)Brisbane (BNE)2h 40m
714Hobart (HBA)Melbourne (MEL)1h 25m
720Hobart (HBA)Sydney (SYD)1h 55m
732Launceston (LST)Melbourne (MEL)1h 15m
748Launceston (LST)Sydney (SYD)1h 40m
795Maroochydore (MCY)Melbourne (MEL)2h 30m
787Maroochydore (MCY)Sydney (SYD)1h 45m
776Melbourne (MEL)Adelaide (ADL)1h 25m
217Melbourne (MEL)Auckland (AKL)3h 35m
566Melbourne (MEL)Brisbane (BNE)2h 15m
942Melbourne (MEL)Cairns (CNS)3h 20m
35Melbourne (MEL)Denpasar (DPS)6h 5m
705Melbourne (MEL)Hobart (HBA)1h 20m
731Melbourne (MEL)Launceston (LST)1h 5m
794Melbourne (MEL)Maroochydore (MCY)2h 20m
474Melbourne (MEL)Newcastle (NTL)1h 35m
432Melbourne (MEL)Coolangatta (OOL)2h 5m
972Melbourne (MEL)Perth (PER)4h 10m
506Melbourne (MEL)Sydney (SYD)1h 35m
887Mackay (MKY)Brisbane (BNE)1h 25m
26Tokyo (NRT)Cairns (CNS)7h 20m
484Newcastle (NTL)Brisbane (BNE)1h 20m
473Newcastle (NTL)Melbourne (MEL)1h 40m
492Newcastle (NTL)Coolangatta (OOL)1h 5m
499Coolangatta (OOL)Adelaide (ADL)2h 35m
631Coolangatta (OOL)Melbourne (AVV)2h 15m
966Coolangatta (OOL)Cairns (CNS)2h 25m
435Coolangatta (OOL)Melbourne (MEL)2h 20m
493Coolangatta (OOL)Newcastle (NTL)1h 10m
403Coolangatta (OOL)Sydney (SYD)1h 35m
975Perth (PER)Adelaide (ADL)2h 50m
968Perth (PER)Brisbane (BNE)4h 25m
116Perth (PER)Denpasar (DPS)3h 55m
973Perth (PER)Melbourne (MEL)3h 35m
764Sydney (SYD)Adelaide (ADL)2h 10m
201Sydney (SYD)Auckland (AKL)3h 10m
611Sydney (SYD)Melbourne (AVV)1h 35m
812Sydney (SYD)Brisbane (BNE)1h 30m
456Sydney (SYD)Ballina (BNK)1h 20m
950Sydney (SYD)Cairns (CNS)3h 0m
39Sydney (SYD)Denpasar (DPS)6h 30m
747Sydney (SYD)Launceston (LST)1h 45m
786Sydney (SYD)Maroochydore (MCY)1h 35m
521Sydney (SYD)Melbourne (MEL)1h 40m
412Sydney (SYD)Coolangatta (OOL)1h 25m
905Townsville (TSV)Brisbane (BNE)1h 50m
9Brisbane (BNE)Tokyo (NRT)9h 5m
10Tokyo (NRT)Brisbane (BNE)8h 35m
465Ballina (BNK)Melbourne (MEL)2h 15m
464Melbourne (MEL)Ballina (BNK)2h 0m
912Sydney (SYD)Townsville (TSV)2h 35m
913Townsville (TSV)Sydney (SYD)2h 35m
224Queenstown (ZQN)Sydney (SYD)3h 15m
223Sydney (SYD)Queenstown (ZQN)2h 55m
134Auckland (AKL)Coolangatta (OOL)3h 30m
753Brisbane (BNE)Launceston (LST)2h 35m
655Canberra (CBR)Melbourne (MEL)1h 10m
82Denpasar (DPS)Darwin (DRW)2h 40m
83Darwin (DRW)Denpasar (DPS)2h 40m
754Launceston (LST)Brisbane (BNE)2h 30m
654Melbourne (MEL)Canberra (CBR)1h 10m
7Melbourne (MEL)Singapore (SIN)7h 50m
916Melbourne (MEL)Townsville (TSV)3h 0m
219Melbourne (MEL)Queenstown (ZQN)3h 5m
133Coolangatta (OOL)Auckland (AKL)3h 5m
8Singapore (SIN)Melbourne (MEL)7h 30m
917Townsville (TSV)Melbourne (MEL)3h 5m
220Queenstown (ZQN)Melbourne (MEL)3h 30m
987Perth (PER)Sydney (SYD)4h 20m
986Sydney (SYD)Perth (PER)4h 55m
681Adelaide (ADL)Hobart (HBA)1h 50m
665Yulara (AYQ)Melbourne (MEL)2h 40m
834Brisbane (BNE)Proserpine (PPP)1h 40m
680Hobart (HBA)Adelaide (ADL)2h 5m
664Melbourne (MEL)Yulara (AYQ)3h 0m
833Proserpine (PPP)Brisbane (BNE)1h 30m
901Busselton (BQB)Melbourne (MEL)3h 35m
671Darwin (DRW)Sydney (SYD)4h 30m
900Melbourne (MEL)Busselton (BQB)4h 5m
672Sydney (SYD)Darwin (DRW)4h 30m
651Canberra (CBR)Coolangatta (OOL)1h 40m
650Coolangatta (OOL)Canberra (CBR)1h 40m
692Adelaide (ADL)Darwin (DRW)3h 40m
23Brisbane (BNE)Osaka (KIX)9h 0m
174Christchurch (CHC)Melbourne (MEL)3h 45m
689Darwin (DRW)Adelaide (ADL)3h 40m
48Incheon (ICN)Sydney (SYD)10h 15m
24Osaka (KIX)Brisbane (BNE)8h 40m
173Melbourne (MEL)Christchurch (CHC)3h 10m
832Melbourne (MEL)Proserpine (PPP)2h 55m
831Proserpine (PPP)Melbourne (MEL)2h 55m
661Yulara (AYQ)Sydney (SYD)3h 5m
849Hamilton Island (HTI)Sydney (SYD)2h 25m
841Proserpine (PPP)Sydney (SYD)2h 20m
660Sydney (SYD)Yulara (AYQ)3h 15m
848Sydney (SYD)Hamilton Island (HTI)2h 30m
840Sydney (SYD)Proserpine (PPP)2h 25m
129Auckland (AKL)Rarotonga (RAR)4h 0m
30Bangkok (BKK)Melbourne (MEL)8h 55m
53Brisbane (BNE)Incheon (ICN)9h 30m
186Christchurch (CHC)Coolangatta (OOL)3h 40m
90Cairns (CNS)Denpasar (DPS)4h 35m
978Cairns (CNS)Perth (PER)4h 55m
91Denpasar (DPS)Cairns (CNS)4h 40m
28Phuket City (HKT)Sydney (SYD)8h 50m
54Incheon (ICN)Brisbane (BNE)9h 10m
29Melbourne (MEL)Bangkok (BKK)9h 5m
121Melbourne (MEL)Nadi (NAN)5h 0m
122Nadi (NAN)Melbourne (MEL)5h 35m
187Coolangatta (OOL)Christchurch (CHC)3h 15m
193Coolangatta (OOL)Queenstown (ZQN)3h 20m
979Perth (PER)Cairns (CNS)4h 25m
27Sydney (SYD)Phuket City (HKT)9h 0m
194Queenstown (ZQN)Coolangatta (OOL)3h 30m
853Hamilton Island (HTI)Melbourne (MEL)2h 55m
854Melbourne (MEL)Hamilton Island (HTI)2h 55m
120Nadi (NAN)Sydney (SYD)4h 50m
130Rarotonga (RAR)Auckland (AKL)4h 20m
142Rarotonga (RAR)Sydney (SYD)6h 30m
119Sydney (SYD)Nadi (NAN)4h 10m
62Ho Chi Minh City (SGN)Sydney (SYD)8h 40m
61Sydney (SYD)Ho Chi Minh City (SGN)8h 40m
673Darwin (DRW)Brisbane (BNE)3h 50m
674Brisbane (BNE)Darwin (DRW)3h 55m
677Darwin (DRW)Melbourne (MEL)4h 10m
141Sydney (SYD)Rarotonga (RAR)6h 0m
891Hervey Bay (HVB)Sydney (SYD)1h 45m
678Melbourne (MEL)Darwin (DRW)4h 15m
64Ho Chi Minh City (SGN)Melbourne (MEL)8h 20m
890Sydney (SYD)Hervey Bay (HVB)1h 45m
4Honolulu (HNL)Sydney (SYD)10h 20m
3Sydney (SYD)Honolulu (HNL)9h 40m
47Sydney (SYD)Incheon (ICN)10h 30m
18Phuket City (HKT)Melbourne (MEL)8h 25m
63Melbourne (MEL)Ho Chi Minh City (SGN)8h 25m
804Adelaide (ADL)Maroochydore (MCY)2h 35m
805Maroochydore (MCY)Adelaide (ADL)2h 45m
17Melbourne (MEL)Phuket City (HKT)8h 45m
15Cairns (CNS)Osaka (KIX)7h 20m
More flight routes

Jetstar contact information

Jetstar information

IATA codeJQ
Routes216
Top routeMelbourne Airport to Sydney
Airports served38
Top airportSydney Kingsford Smith

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Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.