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Random crime and punishment

Pros: Flight crew polite and helpful considering it was a full flight

Cons: Random carry on checks penalising customers, especially embarrassing for Asian customers pulled aside and penalised in front of others for overweight hand baggage. Apparently no consideration for cultural respect and saving face. I felt very badly for the lady affected. Hand luggage checks should apply to all or nobody - random checks are nothing but a price gouge. If you're going to do it, at least give a voucher of some sort or some kind of incentive to choose jeststar again. Extremely poorly thought out procedure.

Jet star just don't

Pros: The on time arrival

Cons: Everything else: boarding cattle call, $190 in baggage charges for 2 bags, knees in my back for 3 hours, etc etc etc

Pros: Plane delayed missed connection had to spend night in Melbourne

Cons: Kiwi didn't offer the option of paying for checked bags and they charged $100 more than it'd normally cost. Great job!

Fine except for seriously unreasonable baggage fees

Cons: Paid $320AD just to check two regular bags from Bali to Sydney! Never heard of such high rates any even close to this), on any other airline. Flight was fine, but could have used that much money for a standby first-class upgrade on some other airline.

Packed in like sardines

Cons: This was the least legroom I've ever had in a plane. The seats were so close together that they hardly reclined at all. This was very disappointing since we were on a red-eye that left at midnight. Most uncomfortable I've ever been on a plane. I was also surprised to see trash in most of the seat pockets around where I was seated.