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Nothing offered when flight was deterred to another airport

Cons: We were on the tarmak an additional 30 minutes, then in the air for an additional hour due to the weather. It would have been really nice if they had offered us bottled water or something. I was very surprised that even to get water it was a $4 charge. I likely will not be flying Jetstar again. I appreciate a company not nickle and diming with customers.

Cons: Jet star line to check in was very long with only two people working

Pros: Nothing.

Cons: Everything. Rude service at the ticketing counter, no electronic check-in with only carry-on bags, limited carry-on weight... The list goes on.

No prewarning about luggage

Cons: I knew I was going to check a bag. Jetstar sent me a text instructing me to check in, which I did. No info about baggage with the check in. Got to the airport and they charged me almost $100 for luggage. If I had prepaid it would have been $30. Staff at checking counter were rude and unhelpful.

Terrible service from Kayak and Jetstal

Cons: Kayak didn’t allow me to add luggage to my booking and forced me to go through Jetstars website and alter my booking. Here, the site only let me add luggage to my trip up. At the airport, completely unaware of the situation, I was made to look stupid then hit with a $60 “amendment” fee. On top of all that, my flight home was delayed an hour. This is the second time in 2 months this flight has been delayed.

Will not book with Kayak now

Pros: Nothing.

Cons: I had to pay over $200 for my baggage because Kayak didn't tell me that the flight I purchased didn't include at least one checked bag. There was nothing in any of my confirmations and Jetstar's fees are outrageous. Will not fly with this airline or book with Kayak again after this experience.