Guest reviews
Overall rating
6.0
Good
Based on 4,016 reviews
Overall
6.2
Boarding
6.5
Comfort
6.0
Crew
6.8
Entertainment
5.1
Food
5.1
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Jetstar information
| IATA code | JQ |
| Routes | 203 |
| Top route | Melbourne & other airports to Honolulu |
| Airports served | 39 |
| Top airport | Sydney Kingsford Smith |
Jetstar traveller reviews
Pros
"Friendly staff at the airport."
(in 35 reviews)
"It was a short flight"
(in 12 reviews)
"All good for a cheap flight"
(in 13 reviews)
Cons
"Ridiculously over priced baggage fees."
(in 84 reviews)
"Didn't pay for checked bags
."
(in 36 reviews)
"Seats were uncomfortable as well."
(in 12 reviews)
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
customer service
baggage fees
checked bag
international flight
budget airline
easy check
water for free
friendly staff
seats were very uncomfortable
short flight
-
6.6
Flight from Oz to Bali
Pros: Quick boarding, friendly staff
Cons: No TVs very basic.
review from
-
6.0
Cons: Flight delayed by almost an hour.
review from
-
4.0
No free checked bags. Can’t choose your seat. No free drinks.
Pros: Cheap.
Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.
review from
-
2.0
Jetstar was the only airline that couldn't get passengers out
Cons: City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket.
review from
-
10.0
Pros: Good price, nice flight.
Cons: Waited a very long time to get off the plane & be shuttled to the terminal - 20-30 minutes. Flight attendants shouldn't have to go all the way up front or to the back to bring me a cup of tap water. They could have a pitcher or bottle handy for those not purchasing drinks or food.
review from
-
8.0
Pros: It’s okay
review from
-
6.6
Good flight
Pros: We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).
Cons: Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.
review from
-
2.0
Pros: Domestic flight, no entertainment on board staff just, can't even get a glass of water,
review from
-
2.0
Pros: Nothing, would not fly with jetstar again
review from
-
10.0
Cons: For some reason my bags were not checked all the way to the final destination, which caused problems later
review from
-
4.0
Pros: food
Cons: delay
review from
-
4.0
No Luggage
Cons: My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland.
review from
-
10.0
Pros: Good price, nice flight.
Cons: Waited a very long time to get off the plane & be shuttled to the terminal - 20-30 minutes. Flight attendants shouldn't have to go all the way up front or to the back to bring me a cup of tap water. They could have a pitcher or bottle handy for those not purchasing drinks or food.
review from
-
10.0
Cons: For some reason my bags were not checked all the way to the final destination, which caused problems later
review from
-
6.6
Flight from Oz to Bali
Pros: Quick boarding, friendly staff
Cons: No TVs very basic.
review from
-
8.0
Pros: It’s okay
review from
-
6.6
Good flight
Pros: We enjoyed our low cost flight with Jetstar. Check in was quick and easy. Boarding was also. We didn't purchase any food or entertainment which is why I gave each of those categories 1 star (there's no N/A or doesn't apply-type option).
Cons: Seats on Jetstar are a bit uncomfortable but for a short flight, it doesn't matter as much. Also, the luggage went to the wrong carousel for many folks on our flight.
review from
-
6.0
Cons: Flight delayed by almost an hour.
review from
-
4.0
No free checked bags. Can’t choose your seat. No free drinks.
Pros: Cheap.
Cons: No free checked bags. No free drinks - not even water. Limited weight for carryon bags. Choosing a seat costs extra money.
review from
-
2.0
Jetstar was the only airline that couldn't get passengers out
Cons: City of Yulara had a city wide communications failure. Other airlines had backup plans to get passengers out with a manual procedure. Jetstar didn't have a manual process and failed to get us on the plane. I missed my connection and they didn't help with my lost ticket. I ended up buying a new international ticket.
review from
-
2.0
Pros: Domestic flight, no entertainment on board staff just, can't even get a glass of water,
review from
-
2.0
Pros: Nothing, would not fly with jetstar again
review from
-
4.0
Pros: food
Cons: delay
review from
-
4.0
No Luggage
Cons: My luggage didn't make it to Wellington, which was disappointing since they now want to charge to have it sent from Auckland.
review from
Flight status
Jetstar route map
Popular flight routes
Flight
Origin
Destination
Sun
Mon
Tue
Wed
Thu
Fri
Sat
S
M
T
W
T
F
S
935
Cairns
CNS
Brisbane
BNE
216
Auckland
AKL
Melbourne
MEL
355
Auckland
AKL
Napier
NPE
365
Auckland
AKL
New Plymouth
NPL
375
Auckland
AKL
Nelson
NSN
387
Auckland
AKL
Palmerston North
PMR
253
Auckland
AKL
Wellington
WLG
602
Melbourne
AVV
Sydney
SYD
457
Ballina
BNK
Sydney
SYD
226
Christchurch
CHC
Auckland
AKL
286
Christchurch
CHC
Wellington
WLG
944
Melbourne
MEL
Cairns
CNS
474
Melbourne
MEL
Newcastle
NTL
354
Napier
NPE
Auckland
AKL
374
Nelson
NSN
Auckland
AKL
395
Nelson
NSN
Wellington
WLG
415
Coolangatta
OOL
Sydney
SYD
456
Sydney
SYD
Ballina
BNK
503
Sydney
SYD
Melbourne
MEL
408
Sydney
SYD
Coolangatta
OOL
287
Wellington
WLG
Christchurch
CHC
394
Wellington
WLG
Nelson
NSN
217
Melbourne
MEL
Auckland
AKL
262
Wellington
WLG
Auckland
AKL
775
Adelaide
ADL
Melbourne
MEL
761
Adelaide
ADL
Sydney
SYD
295
Auckland
AKL
Queenstown
ZQN
630
Melbourne
AVV
Coolangatta
OOL
938
Brisbane
BNE
Cairns
CNS
759
Brisbane
BNE
Hobart
HBA
567
Brisbane
BNE
Melbourne
MEL
886
Brisbane
BNE
Mackay
MKY
483
Brisbane
BNE
Newcastle
NTL
830
Brisbane
BNE
Proserpine
PPP
813
Brisbane
BNE
Sydney
SYD
943
Cairns
CNS
Melbourne
MEL
967
Cairns
CNS
Coolangatta
OOL
957
Cairns
CNS
Sydney
SYD
758
Hobart
HBA
Brisbane
BNE
714
Hobart
HBA
Melbourne
MEL
722
Hobart
HBA
Sydney
SYD
742
Launceston
LST
Melbourne
MEL
750
Launceston
LST
Sydney
SYD
793
Sunshine Coast
MCY
Melbourne
MEL
791
Sunshine Coast
MCY
Sydney
SYD
776
Melbourne
MEL
Adelaide
ADL
566
Melbourne
MEL
Brisbane
BNE
709
Melbourne
MEL
Hobart
HBA
737
Melbourne
MEL
Launceston
LST
792
Melbourne
MEL
Sunshine Coast
MCY
432
Melbourne
MEL
Coolangatta
OOL
968
Melbourne
MEL
Perth
PER
504
Melbourne
MEL
Sydney
SYD
887
Mackay
MKY
Brisbane
BNE
364
New Plymouth
NPL
Auckland
AKL
486
Newcastle
NTL
Brisbane
BNE
473
Newcastle
NTL
Melbourne
MEL
492
Newcastle
NTL
Coolangatta
OOL
631
Coolangatta
OOL
Melbourne
AVV
966
Coolangatta
OOL
Cairns
CNS
435
Coolangatta
OOL
Melbourne
MEL
493
Coolangatta
OOL
Newcastle
NTL
971
Perth
PER
Melbourne
MEL
833
Proserpine
PPP
Brisbane
BNE
762
Sydney
SYD
Adelaide
ADL
611
Sydney
SYD
Melbourne
AVV
824
Sydney
SYD
Brisbane
BNE
954
Sydney
SYD
Cairns
CNS
721
Sydney
SYD
Hobart
HBA
749
Sydney
SYD
Launceston
LST
790
Sydney
SYD
Sunshine Coast
MCY
292
Queenstown
ZQN
Auckland
AKL
231
Auckland
AKL
Christchurch
CHC
57
Brisbane
BNE
Denpasar
DPS
58
Denpasar
DPS
Brisbane
BNE
36
Denpasar
DPS
Melbourne
MEL
25
Cairns
CNS
Tokyo
NRT
127
Adelaide
ADL
Denpasar
DPS
128
Denpasar
DPS
Adelaide
ADL
109
Denpasar
DPS
Perth
PER
116
Denpasar
DPS
Singapore
SIN
38
Denpasar
DPS
Sydney
SYD
43
Melbourne
MEL
Denpasar
DPS
106
Perth
PER
Denpasar
DPS
117
Singapore
SIN
Denpasar
DPS
285
Auckland
AKL
Dunedin
DUD
284
Dunedin
DUD
Auckland
AKL
26
Tokyo
NRT
Cairns
CNS
665
Yulara
AYQ
Melbourne
MEL
664
Melbourne
MEL
Yulara
AYQ
37
Sydney
SYD
Denpasar
DPS
15
Cairns
CNS
Osaka
KIX
16
Osaka
KIX
Cairns
CNS
380
Palmerston North
PMR
Auckland
AKL
904
Brisbane
BNE
Townsville
TSV
903
Townsville
TSV
Brisbane
BNE
633
Adelaide
ADL
Melbourne
AVV
632
Melbourne
AVV
Adelaide
ADL
832
Melbourne
MEL
Proserpine
PPP
831
Proserpine
PPP
Melbourne
MEL
465
Ballina
BNK
Melbourne
MEL
464
Melbourne
MEL
Ballina
BNK
672
Sydney
SYD
Darwin
DRW
129
Auckland
AKL
Rarotonga
RAR
187
Coolangatta
OOL
Christchurch
CHC
279
Wellington
WLG
Queenstown
ZQN
278
Queenstown
ZQN
Wellington
WLG
130
Rarotonga
RAR
Auckland
AKL
282
Dunedin
DUD
Wellington
WLG
283
Wellington
WLG
Dunedin
DUD
916
Melbourne
MEL
Townsville
TSV
917
Townsville
TSV
Melbourne
MEL
90
Cairns
CNS
Denpasar
DPS
91
Denpasar
DPS
Cairns
CNS
681
Adelaide
ADL
Hobart
HBA
30
Bangkok
BKK
Melbourne
MEL
186
Christchurch
CHC
Coolangatta
OOL
920
Cairns
CNS
Darwin
DRW
921
Darwin
DRW
Cairns
CNS
680
Hobart
HBA
Adelaide
ADL
28
Phuket City
HKT
Sydney
SYD
29
Melbourne
MEL
Bangkok
BKK
193
Coolangatta
OOL
Queenstown
ZQN
841
Proserpine
PPP
Sydney
SYD
27
Sydney
SYD
Phuket City
HKT
840
Sydney
SYD
Proserpine
PPP
194
Queenstown
ZQN
Coolangatta
OOL
62
Ho Chi Minh City
SGN
Sydney
SYD
800
Adelaide
ADL
Sunshine Coast
MCY
668
Yulara
AYQ
Brisbane
BNE
667
Brisbane
BNE
Yulara
AYQ
801
Sunshine Coast
MCY
Adelaide
ADL
61
Sydney
SYD
Ho Chi Minh City
SGN
18
Phuket City
HKT
Melbourne
MEL
17
Melbourne
MEL
Phuket City
HKT
4
Honolulu
HNL
Sydney
SYD
3
Sydney
SYD
Honolulu
HNL
202
Auckland
AKL
Sydney
SYD
143
Sydney
SYD
Christchurch
CHC
64
Ho Chi Minh City
SGN
Melbourne
MEL
63
Melbourne
MEL
Ho Chi Minh City
SGN
174
Christchurch
CHC
Melbourne
MEL
140
Christchurch
CHC
Sydney
SYD
173
Melbourne
MEL
Christchurch
CHC
68
Zhengzhou
CGO
Melbourne
MEL
67
Melbourne
MEL
Zhengzhou
CGO
8
Singapore
SIN
Melbourne
MEL
7
Melbourne
MEL
Singapore
SIN
167
Coolangatta
OOL
Wellington
WLG
168
Wellington
WLG
Coolangatta
OOL
978
Cairns
CNS
Perth
PER
661
Yulara
AYQ
Sydney
SYD
660
Sydney
SYD
Yulara
AYQ
120
Nadi
NAN
Sydney
SYD
119
Sydney
SYD
Nadi
NAN
974
Adelaide
ADL
Perth
PER
753
Brisbane
BNE
Launceston
LST
677
Darwin
DRW
Melbourne
MEL
754
Launceston
LST
Brisbane
BNE
219
Melbourne
MEL
Queenstown
ZQN
975
Perth
PER
Adelaide
ADL
223
Sydney
SYD
Queenstown
ZQN
220
Queenstown
ZQN
Melbourne
MEL
224
Queenstown
ZQN
Sydney
SYD
134
Auckland
AKL
Coolangatta
OOL
133
Coolangatta
OOL
Auckland
AKL
201
Sydney
SYD
Auckland
AKL
674
Brisbane
BNE
Darwin
DRW
82
Denpasar
DPS
Darwin
DRW
84
Darwin
DRW
Adelaide
ADL
982
Coolangatta
OOL
Perth
PER
983
Perth
PER
Coolangatta
OOL
960
Adelaide
ADL
Cairns
CNS
452
Adelaide
ADL
Coolangatta
OOL
961
Cairns
CNS
Adelaide
ADL
2
Honolulu
HNL
Melbourne
MEL
678
Melbourne
MEL
Darwin
DRW
1
Melbourne
MEL
Honolulu
HNL
453
Coolangatta
OOL
Adelaide
ADL
989
Perth
PER
Sydney
SYD
988
Sydney
SYD
Perth
PER
783
Adelaide
ADL
Brisbane
BNE
81
Adelaide
ADL
Darwin
DRW
782
Brisbane
BNE
Adelaide
ADL
83
Darwin
DRW
Denpasar
DPS
671
Darwin
DRW
Sydney
SYD
849
Hamilton Island
HTI
Sydney
SYD
846
Sydney
SYD
Hamilton Island
HTI
912
Sydney
SYD
Townsville
TSV
913
Townsville
TSV
Sydney
SYD
11
Coolangatta
OOL
Tokyo
NRT
12
Tokyo
NRT
Coolangatta
OOL
673
Darwin
DRW
Brisbane
BNE
977
Perth
PER
Cairns
CNS
Top flight routes
Top airports served by Jetstar
- Sydney Kingsford Smith Airport (SYD)
- Melbourne & other airports Airport (MEL)
- Auckland Intl Airport (AKL)
- Coolangatta Gold Coast Airport (OOL)
- Brisbane Airport (BNE)
- Adelaide Airport (ADL)
- Cairns Airport (CNS)
- Wellington Airport (WLG)
- Christchurch Airport (CHC)
- Hobart Airport (HBA)
- Newcastle Williamtown Airport (NTL)
- Denpasar Bali Ngurah Rai Airport (DPS)
- Melbourne Avalon Airport (AVV)
- Nelson Airport (NSN)
- Sunshine Coast Airport (MCY)
Jetstar contact information
- JQ IATA code
- +61 3 8341 4901 Call
- jetstar.com Visit
Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.
