Checking a bag at KEF was time consuming due to long lines despite having a business class ticket
Pros: "Flight was relatively empty. Professional crew, comfortable seats"
Cons: "I think they skipped me with food service. Checking up on passengers who may have been sleeping would be nice. Headphones need to be purchased. Limited entertainment options."
Pros: "The crew was nice, however, they also give varying information. We had frequent flier tickets and when I checked in, the screen stated no extra charge for check in bags and I also called the customer service. When I got to the airport in Hamburg, they wanted to charge me $100 for a bag. I asked the lady behind the counter to call the main office because she said she has no authority to change the fee. I called the main office and had the person in office tell the agent at the airport that it is a mistake and that there is no charge."
Cons: "Better communication between all aspects of the company."
Cons: "Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay"
Cons: "Even the layover was good. Seeing the northern lights from.the plane was spectacular"
Pros: "The crew was very nice."
Cons: "I think the airline should offer something to eat on these long flights. For example, a small sandwich & a drink."
Pros: "Everything, very nice crew . Just gave you the feeling you were in good hands . Would highly recommend Iceland air."
Cons: "Nothing,"
Pros: "The price"
Cons: "Have a bigger airport in Reykjavik. Being bussed between connections is not efficient or comfortable and leaves little time in the layover portion of the journey."
Pros: "The overall experience was okay, no food service and seats were not super comfy."
Cons: "More leg space for a long flight and free snacks."
Pros: "Everything was very good except that it would be nice to include a small free snack with the drink, ie. Pretzels."
Cons: "The worst part was that we waited an hour for our luggage afterwards. This caused us to almost miss our ferry connection (last one of the day). Also when we finally got our luggage it was soaking wet (I had a backpack and my clothes inside was wet!) so clearly the luggage had been standing out in the rain for quite some time."