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This was my first time flying Copa but I'll definitely be back! Great service, professional agents, and delicious food for a fair price. Thanks for a great trip!
This was my first time flying Copa but I'll definitely be back! Great service, professional agents, and delicious food for a fair price. Thanks for a great trip!
More information is needed on travel Requirements in the check in website
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
i was charged $140.00usd for my backpack the only luggage i had was my backpack
Seat space was terrible no food on a six hour flight
I don't think anyone actually reads these comments, so I won't spend much time on this submission. If you want to talk, you know how to reach me. The D/FW manager of Avianca (self-identified), Juan Calderon, insisted I buy an onward ticket from San Salvador even though I have diplomatic status in El Salvador and live here. It cost me $1,393 and Mr Calderon would not let me make the ticked flexible so I could get a refund. He went out of his way to be rude to me. He gave me seat 32K -- windowless window seat in the last row and did not offer to let me upgrade even though there were plenty of seats. I have flown well over a million miles in my life and this is the worst experience I have ever had. I would like a refund on the ticket I was forced to buy. Just awful!
This is the Spirit of Latino travel. And don’t even get me started on customer service.
There was no bag included in the reservation. The price was double. Not properly advertised
There is no food. There is no in-inflight entertainment. The seats are cardboard. The airline is a living hellscape.
They could offer free food and drink like other international flights.
The worst airline, the crew so mean and rude, everything was a nightmare, if I start to write, I'll never end
Terrible Business cabin from GRU to BOG. I also flew from BOG to CUN on Premium seat, another disappointment. Not even water is offered for free! Avianca should be ashamed about this poor service.
At least free water in all flights Beverages are desired in international flights Luggage damages need be refund!
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