Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.
Great flight- smooth, nice crew, nice clean aircraft, departed a little late but arrived 10 early.
It was listed on my ticket as Finnair but there was no indication that the flight was Finnair. In fact the number was even different. There were no employees there until exactly 2 hours before so we had to wait in line at Iberia and hope
Sorting on line would have been appreciated Onward information on flights missed No ability to get seating arranged before we got to gate Very unfriendly at gate
The flight was Finnair but there was no indications anywhere that the checkin was for Finnair also. There was no one to ask. I think at a minimum they should list the code shares so people don’t stand in the wrong line for an hour.
I booked the flight with Finnair, which made the arrangements for downloading a boarding pass unnecessarily complicated. I wouldn't do that again. Instead I'd book direct with AA.
Flight ok, but me and other two passengers didn’t have connection with the entertainment in our seats. So, no movies, no games, no music… for 9 hours. The crew just told us that there’s nothing they can do but I noticed during the flight that there were empty seats, so they could have offered to us to change seats. Customer service could be better.
Had a nice flight to London on BA will fly with them again in the future
Finnair cancelled my flight 12 hours prior to leaving for Helsinki. They stated there were mechanical problems. I had to scurry around to find a new flight that would meet my needs for arrival in Helsinki. Luckily I was able to find alternate transportation through Lufthansa/United.
I’m very disappointed, to fly into an airplane for 10 straight hours, and not having a TV even though when I put the ticket I was told that I will have entertainment for the TV. Very disappointed.
Helpful steward. Allowed me to move to some empty seats and I was able to get some sleep. He also had milk for my tea. Americans don’t realise that cream or half and half ruin tea.
Cabin crew on our flight showed lack of any customer service gruff and acting annoyed if you asked anything and I mean anything Example a man on the seat over dropped his beer on my husbands blanket We asked if we could switch out blankets cabin crew Said. No we don’t have any extras OK well can you take the wet one Cabin crew looked disgusted and annoyed Took it no OK or yes just a growl
My ticket was for Premium Economy and all the seats were taken, I was placed in Economy class and I’m looking for a refund.
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
The delay was an issue. Other than that. Every thing good
Hi vergin Atlantic service was good but the flight ticket agent travel up charge me extra 57 pounds as a airport charges, actually I refuse to pay but they say if I not pay £57 then they say you will not be able to travel from Heathrow to goa ,so for me there was no option and it was just 3 day before my departure so i paid, so please look in to the matter. And I have a receipt of £ 57 as well .thanks
Staff didn’t check cabin well for landing seemed more interested in chatting to each other. Food was poor and differed from pre order.
We were in the last group to be called to the flight - which was 30 minutes late taking off. While we were lucky enough to have been given bulkhead seats (due to a medical condition I’d told them about beforehand) the seats weren’t particularly comfortable. A crying baby for the whole trip made things worse, so the crew managed very well with coping. The final thing I’d say was that there wasn’t enough food served during the flight.
Very good. Glad we had Premium for the flight out.
We flew Upper Class from London to The Turks and Caicos. Check in was amazing. Our ldriver too us directly to a special entrance to terminal 3. It took 10 minutes to check in and clear customs. Amazing! The VA lounge is large and comfortable. Boarding the flight was easy and without a wait. The crew was excellent. But the seats were awful, strange and uncomfortable. Having a comfortable flat bed seat is the reason we pays 1000s extra. The VA 787 uses a reverse herringbone configuration. Look it up. You have your back to the window and are facing the aisle with no privacy. Turning the seat into a bed requires assistance from the crew so not very spontaneous. . The food was ok. A bit tasteless and meager portions. Had to pay for WiFi. I believe VA has other configuration on their dream airbus flights. Lots of stuff about all this on YouTube where you can see what I have been describing. I can not recommend taking VA on a long flight with these seats.
From the start everything was perfectly fine. First meal was fantastic. Breakfast needs a lot of work and food was overcooked and not very nice for breakfast. Staff were fantastic friendly nice they came round and check we need anything else to eat or drink
Seriously, not displaying departure gate until very last minute is awful. Specially when you have to take an elevator and then transport to go to the sub-terminal. That’s awful in such a busy airport as Heathrow. And I cannot choose seat on this flight because it’s run by British Airways, even entering locator code.
Somehow I got “offloaded” even though I had my boarding pass and was in transit Food is horrible Staff were nice and cheerful No headphones were provided on 11 hours flight
Gossipy flight attendants talked the whole flight about bar hopping and dating.
The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.
The main flight was OK but the second flight was chaotic with delays
amazing! they were so kind and allowed us to sit on empty seats so we could stretch our legs and sleep good. Food is amazing as well plus dessert in the middle of the flight!
Best price with timings that suited us. The flight was punctual.
All the British airways staff were very helpful and friendly. Every thing was very smooth running from checking in boarding and arriving 40 minutes early. Which is a brilliant start to your holiday.
Overall it was good but not great. The aircraft was an old and seats didn’t recline in business class unless you kept playing around with it.
No nice at all, delayed and I lost the connection over xmas
Touchscreens do not work. WiFi did not work. Food is possibly the worst on any European airline. Drinks came by only four times on a cross-Atlantic. The plane was two hours late because—it was announced—Lufthansa didn't have enough large aircraft in their fleet to accommodate an on-time flight.
It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it
The flight attendants were superb and the service was outstanding. Some passengers with small children were very rude and inconsiderate, kids were constantly crying and some were running around the aisle unsupervised.
Terrible. There was a rattling noise the whole flight. The internet didn't work after I paid. Boarding is very disorganized.
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
I was at the airport on time , I checked in my luggage . The plane was delayed and the gate was change. The flight board did not give information . I did not get chance to fly. I am going to make a claim for it
My concern is with Flight: 441 IAH-FRA I was very cramped in my seat and the person in front of me was reclined. I pulled my wallet out of my purse and when finished I did my best to cram it back into my purse. Our flight was very delayed and we were rebooked twice and lots of airport time. As I got off the flight I noticed that I had dropped my wallet( containing all my credit & debit bank cards + 240 US dollars & 240 Euros. I spoke to customer service & Lost &Found. I was denied access to look on the plane. Therefore I have been without money and given no help. Paula Bjork 503.545.6698
It was a short flight, no real service (which is okay). Very bumpy because of weather.
I'm Canaadian. I hate Air Canada. I used to give them a pass on their international service. No longer, They suck across the board now! Old planes, exhausted staff bad food and shitty entertainment. Your seats need reupholstered! Start with that...
Good experience. Food was great and passengers helped rearrange seats so our family could be seated together
Air hostess delayed providing food and then pulled away the tray before i finished eating
my original flight was cancelled the previous day, and i was rescheduled onto this flight, which left much earlier in the morning, impacting my previous evening and requiring me to get up much earlier in the morning to get to the airport online. This practice happens way way way too much, and it seems on every airline, though AA is probably the worst.
The crew was very attentive and kept busy serving a variety of treats!
Offered vegetable curry when it was actually tofu which I don’t care for.
The flight was good the crew excellent…but take off delayed three hours!!!
Both mine and my husband's chairs were broken. Also it took 2 hours to get our bags after our flight which was wild.
perhaps eye contact with the cabin crew, instead of abruptness and an impatience to serve.
Everything was great - but then had to wait one hour for my luggage in Verona…
Boarding process needs to be improved. Business class passengers were told to stand in the economy line and vice versa.
Better communication to those connecting flights and have a customer care desk at the airports
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