Boarding was a little confusing as many folks were trying to get on through priority boarding instead of general. Everything else was excellent.
Boarding was a little confusing as many folks were trying to get on through priority boarding instead of general. Everything else was excellent.
When checking our bags at the Virgin Atlantic counter, the employee told us that we should go to Delta because we needed to verify our passports and our names. Fortunately the employee organizing the line stopped us and asked why we didn't hand over our suitcases. He sent us to another line and told the employee that we already have the passports verified in the reservation. She understood and received our suitcases. In London they have a general waiting room, where you stay until the gate number of your flight is announced. KAYAK informed us the gate number hours before the airlines did. Just like the flight to London, the legroom is too small. abusive for a flight of so many hours.
The experience was good and the flight departed on time and landed early
On 2 different flights the wifi was horrible and there was no drink or snack service.
Bathroom broke, had to rush to board because of late exit of previous flight
Space and comfort was good. Staff could have been more helpful and friendly.
I liked that the planes brought me back to NYC safely, but I could have used a friendlier crew.
Aereo comodo e personale molto gentile, potevi dirigerti in Spagnolo e un po' in Italiano, sono soddisfatto di avere viaggiato con Delta.
Pilots concern for safety was excellent. Flights were pretty much on time & bags made it too. Food was decent for airline food. For some reason Delta tagged me for extra security when I hold a Global Entry/TSA pre-check #. At connecting flight at JFK because Delta didnt honor my pre-check # we nearly missed our connecting flight as we had to wait in line for 45 minutes to get through security. Really Delta!!! Secondly, we were not notified by Delta's partner airline KLM that our flight from JFK to Amsterdamn was cancelled until the day before oue scheduled travel date. We had no idea Delta re-scheduled us until me made a call where we were on hold for 30 minutes. Delta did reschedule us but we lost upgraded seats we paif for. Of course ths extra money for the upgraded seats was not returned. Really important - Delta customer service doesnt know how Customs works at JFK if you have a connecting flight. The wait time to get through Customs on 10/4/23 @ 1700 was 60 to 90 minutes & then you had to go through TSA security again where the wait time was 45 minutes. If we didnt have Global Entry no way we would of made the connecting flight. If your travelling through JFK off an international flight with connections better have 3 to 4 hours between flights. Delta agents told us it only takes a few minutes. Some flight attendants were awesome & others really didnt want to be there but that is pretty much with every airline.
On time departure and early arrival. Kind and professional service from flight crew
No air in the middle rows. Had a hard time breathing. Was dying of heat.
Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around
Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.
It was a good experience, the flight was a little too long & the food was ok
Check in of my luggage which needed to be paid for was excellent. Thanks to Nora
As usual, LATAM tried to rip me off as a Gringo. They ignored the fact that having paid for my assigned seats, I was entitled to one free luggage per person, up to 10kg, and tried to charge me USD40 per item. While they ripped me off by $160 on my outbound flight (4 luggage pieces, which should have been free), I vehemently protested this time around. Note that they only request this from gringos, not from Spanish speakers. LATAM behaves like a racist extortion organization.
This airline is full of junk fees. After paying to get my kids to sit with me, we were asked at the gate to check in our roller bags and pay $40 for each one. Peruvian passengers all took their roller bag in the plane. I don’t appreciate airlines who spot the gringos to tax them more.
The personal at the front desk in Manaos was awesome, I have never experience anything like that before, the person who attended me deserves to have a promotion I still remember him, very educated, kind but overall he could put himself on your position
I don't think anyone actually reads these comments, so I won't spend much time on this submission. If you want to talk, you know how to reach me. The D/FW manager of Avianca (self-identified), Juan Calderon, insisted I buy an onward ticket from San Salvador even though I have diplomatic status in El Salvador and live here. It cost me $1,393 and Mr Calderon would not let me make the ticked flexible so I could get a refund. He went out of his way to be rude to me. He gave me seat 32K -- windowless window seat in the last row and did not offer to let me upgrade even though there were plenty of seats. I have flown well over a million miles in my life and this is the worst experience I have ever had. I would like a refund on the ticket I was forced to buy. Just awful!
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
I flew with my service dog unfortunately they didn’t allow it to flight on the canine, but ok, the only problem was that when I arrived to Quito it took 1 hour to deliver my dog, they were supposed to deliver it the moment we get off the airplane.
Discomfort has become a feature in Avianca flights. That isn’t terrible on short, local flights (most of them 1-2 Hrs)… but a 7-Hr flight with no water, no coffeee, no nothing (unless you buy it) is just not right. Uncomfortable seats, almost inhuman space between chairs, in long-haul flights needs to be reviewed by airline. And unavailable entertainment system doesn’t help either. Flight was safe and on-time, which isn’t easy to achieve. But all other features aren’t features: they’re a modern way of torture. Avianca really needs to up their game, or bluntly declare: we’re an ultra low-cost airline, and fees will drop accordingly.
Flight departure late. Got late in Colombia making us take a different flight next day. Avianca airport crew messed up my ticket so when a I got in Brazil I didn’t have a ticket for my destination. Had to buy a new ticket out of my pocket.
They charge me $190.00 dollars for the baggage for the bag in side the plane and in the baggage compartment in the plane. The service I got bad bad bad they make wait for a log time and i got to the airport 4 hours before. I don't think I'm going to use you guys never never again no support . And I am going to tell all the guys and people i now to don' use KAYAK
The worst airline, the crew so mean and rude, everything was a nightmare, if I start to write, I'll never end
Terrible Business cabin from GRU to BOG. I also flew from BOG to CUN on Premium seat, another disappointment. Not even water is offered for free! Avianca should be ashamed about this poor service.
The only comment I have is why do you sell snacks on board? They should be free. When we take domestic flights here in US, our snacks are free. Also, please communicate with me in English. I received so many emails way before my flight that were in Spanish that I had to ask my son to interpret for me. You should be WELL AWARE if the customers you are communicating speak the language, it does mean that we speak and understand Spanish because we are traveling to Spain, NOT NECESSARILY! Thank you!
Fast check in, easy to navigate, crew were very good, the plane was delayed due to a previous flight and I found the cleanliness a little lacking but overall it was fine
I like the team but I don't like the food you provided with money. I want free food and free water.
I would not fly with BA again. Packed in like sardines, constant request to turn down air conditioning due to freezing cold for hours and the food was pretty to look at but tasteless!
Pros: they tried to accommodate bc they forgot my gluten free meal Negatives: The flight was freeeeeezing Iberia didn’t communicate my gluten free meal
Late boarding. Delayed departure leading to rushed connection at Madrid Barajas. Not necessarily Iberia's fault but delay loading cargo didn't help.
I can’t comment on food as it was necessary to buy it. No entertainment.
Took too long to tak off but besides that it was good
I needed assistance and the staff at the airport and crew were very helpful and polite
Premium economy class is pathetic. Rubbed shoulders with passenger next to me all flight. Only about 20 passengers in that class but they ran out of one food option shortly after started serving the main meal. Flight attendant was curt and acted annoyed when asked any questions.
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