That they were on tike but, They charge again for baggage while we already paid when we buy our tickets
That they were on tike but, They charge again for baggage while we already paid when we buy our tickets
Perfect for a very low cost flight. In time, safety perfect, and of course no service, just what you effectivement !
Delayed three hours and they knew it but didn’t say anything upon checking in
Cumple con su función, transportar, no incluye comida a menos que se pague un valor adicional y así mismo con los asientos y demás, brindan precios económicos pero tratan de compensarlo cobrando por todo lo demás, si desean un viaje económico y que no dure más de 3 horas el vuelo, recomendando
i was seated apart from my girlfriend even though I bought the tickets at the same time and the flight was half full. what are some of these airlines thinking when they assign seats?
Wingo changed departure time 3 times and kept us moving from one gate to a different one. A 1 one flight took me more than 8 hours. Don't fly wit Wingo, the worst experience ever
Nothing the vendor services and overall process was not an experience I would ever want to revisit again .
I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.
Everything was as you would expect in coach - fine. Flight was close to on time.
It was confusing because I got a notification that my gate was changed when in reality it wasn’t
Everthing ok , crew very nice but but we had a bad experience with the wheel chair we had to wait too much for the chair, my husband couldn’t walk and he was in lot of pain , LATAM has to take care of that
I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing
Flight was great Customer service was questionable until we found someone at checkin to help us. One young lady took all our passports disappeared for 15 minutes, came back with nothing done, handed to someone else and left for lunch. Very complacent. Baggage was very expensive until we went to the service counter and a separate person helped us. Even with platinum status they wouldn’t allow free bags. We will continue to fly Delta as our preferred carrier but will avoid checking in with Latam. Dr. Armand Radke
Terrible They charged me 157$ for excess baggage even though my bags were within the normally accepted limits Flight was late. Service was poor. The snacks were really bad
Flight from Lima to São Paulo didn’t have USB plug to charge the cellphone.
Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor
Hostile flight attendants. Second flight with Jose so much better. Arrived 1/2 hour early. Thanks.
I expected the plane to be as the one I took from manaos to Bogota and unfortunately it wasn’t as nice, the sits didn’t recline and there was not onboard entertainment.
i was charged $140.00usd for my backpack the only luggage i had was my backpack
More than 3 hours of delay and not even a snack was given.
Seat space was terrible no food on a six hour flight
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
No comfort at all. You should add at least 1 meal or a bottle of water. I wanted to buy one sandwich and everything was gone.
There was absolutely no food or drink service unless it was paid for. I am not used to this.
There was no bag included in the reservation. The price was double. Not properly advertised
The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.
They could offer food and drink without having to pay extra for it,
Very BAD crew service They ignore at all any call for service . Very rude from the check in process to all the tripularion members in the fight .
The flight, the staff and the airplane were all fantastic. I highly recommend.
Boarding, crew and flight were very smooth and efficient. It was a bit difficult to understand the announcements on board, but it is a minor thing. What was quite bad was the very long time it took to retrieve the luggage at the Frankfurt airport.
Service on plane was appalling. Cabin crew did not want to help with anything. Window darkening screen did not work so we had to sit in the sun for a few hours until it went down. TV screen did not work and cabin crew just shrugged their shoulders and did not care. We waited for over 2 hours for headphones so we could try watch one screen between 2 people. We had to go to back of plane to request basic water as crew never responded to call request. Will be letting many others know to warn them off ever using Air Europa. Total disaster of their own making
Terrible app. Working off paper stickies for seat reservations doesn’t work anymore.
I like Air Europa in the way you make passengers feel important, well attended the whole trip.!It was first time in your company and hope I can repeat this experience many more times!
Place above head to place the rucksack in is smaller than in other planes, so it needed to be located under the front seat.
Great experience, I just wish airline seats were more comfortable in general.
Onboarding process and crew was excellent and efficient, Information display was great. Keep on the good work and same standard. Nothing to change.
Seats on the plane were too uncomfortable for a 9 hour trip, especially when the flight was completely full. Crew treated passengers as if we were cattle. Desperate rush to get food served so they could enjoy First class food at the back of the plane... I went twice to the back of the plane (no one answered the flight attendant button) to ask for coffee and was met with a very abrupt response... 'YOU HAVE TO PAY FOR IT'. The only thing staff could think of saying to me was 'la mascarilla senior!'.... In a way I do not blame Air Europa for getting away with this lamentable service, they are one of only two carriers flying between Spain and Venezuela so do not have any competition... I do not think they would dare offer the same service on a flight from London to Los Angeles!
Mala aerolínea y ladrones me robaron mi plata del vuelo y la maleta porque no pude viajar de vuelta con ellos
They rescheduled both fights I took with them. Whatever time they say they're scheduled to leave, don't trust it - it could change hours before or hours after your originally scheduled flight time. I lost a day in Cartagena because of this.
boarding did not seem well thought and organize, very inefficient and time consuming
The flight was presumably delayed by more than an hour. However, it did end up being on time. Had I not stayed at the gate I would havr missed the flight.
They said that i never bought the flight and cancelled my ticket. I had to pay 200,000 pesos for taxi and book a hotel because there were no other flights that night. I will never use expedia for flight booking again.
The flight was delayed for starters. But it’s such a short flight so everything was okay for the price. Seats don’t recline and no refreshments were offered but once again, the flight was quick and smooth.
I could'nt make checkin by internet im from another country the aplication did not work i told them and they charge me becuase of that, i had seat reserve and still they charge me.
We missed our flight because no one spoke english and we had issues with documents and by the time we fix it was too late to make our flight and then we had to pay $600 to book with a different airline
Nada funciona en el internet para cobrater 70 dolares x equipaje
Flight from Cartagena - Bogota - Lima. When I arrived at the airline counter in Cartagena to fly to Bogota the reps requested a PCR test result from me although for travel to Peru within 24 hours, only an antigen test is required, not a PCR test. I had a negative Covid antigen test result from the airport clinic just before checking in for the flight. Subesequent to that, I requested that that the airline at least honor the flight from Cartagena to Bogota thinking that when I arrived in Bogota, as it is a more international airport, I would be able to convince a manager there that the current travel regulations to Peru only require a Covid antigen test within 24 hours of travel to Peru. The airline reps and manager refused to even honor my flight ticket from Cartagena to Bogota athough no Covid test at all is required for travel within Colombia. The female attendants scoffed at me. Furthermore, the male staff person got incredibly aggressive with me in front of everyone in the airport to the point where I had to step back thinking he was going to get physical with me. In all of my travel to 54 countries and 51 years of travel, I have never been treated this poorly by an airline. I had to go to the counter of another airline where I was able to purchase another ticket to Bogota and was able to fly out that hour by paying for another ticket. Fortunately, my bank has granted me a chargeback although I was forced to pay more for a ticket purchased at the counter of another airline. I am SURPRISED this Viva Airlines is even in business!