Great. Loved that there was WiFi on flight to keep in touch and excellent service of beverages and snacks.
Great. Loved that there was WiFi on flight to keep in touch and excellent service of beverages and snacks.
Everything was good except for deplaning in NY. Took way too long!!
Service for food to our seat was a bit slow. Snack choices were just pretzels or baked chips. My seat cushion was not attached. Other than Barbie, video choice were not very good or current.
I really liked the way snacks and drinks were available throughout the flight!!! The flight attendants were also all fantastic!
We were charged twice for checked bags and one never arrived at our destination. The flight was delayed 90 minutes with no explanation given.
Plane is old and seats are worn. Add to it the plane was dirty. No plugs for laptop.
Late as usual. Don’t remember the last time I was on an on-time JetBlue flight. Worse part about JetBlue being late is that they provide very little, if any updates. The entertainment screens had to be rebooted twice once airborne before they started working. The new free internet never did work the entire flight.
The pilots were awesome and got us there early. Great landing too. No complaints on the flight. Service - a young cabin crew woman was terrible as she seemed to hate her job and never smiled. Why do they hire people like that? Terrible. The cabin crew lead woman was wonderful - very professional (and more mature go figure)
The Polaris experience is top notch. From departure lounge to arrival lounge. Everything was top notch. One of the best first class experience
EWR terminal C United Club is great. Flight and everything else mediocre
Flight delayed for 2 hours due to a part. The plane sat waiting for boarding for a long time and during final preflight inspection the issue was found. Why not do the preflight inspection sooner if you know the plane is being used?
The crew’s attitud was not good, only worried for pilot’s comfort, so I ask myself why do I pay so much for so less. The plane is old and broken. I will rey another airline
Very bad , airplain had problem with engines , had to evacuate, had a delay on my trip for almost 4 hours , lost my rental car in london..
All good, useful to have the united app from check in to boarding
All planes flying to Mexico City are very old. Seats don’t even have power outlets.
The crew was nice but the people going to Orange County are so entitled. Everyone thinks everything is suppose for be perfect for them. Tough crowd.
They rerouted flight to LAX. Offered nothing but a 5 hr drive to SBP. No compensation. No regards to our healthy and safety.
The flight was short and that was the best part. The flight was about 90 minutes delayed.
Terrible boarding , Business class seats are sub standard. As usual crew will miss your food too
Just get Economy Plus for international flights, so worth it the extra room, bigger seats…
The return trip was a customer service disaster. American Airlines needs an overhaul of how they treat their customers.
Was flying in premium eco and there were around 5-6 movies I wanted to watch and none of those could I play for some reasons. Not just me we checked w the person sitting next to me. Few of the movies were only playable :( Also that was not great that we couldn't upgrade to business however tried to, many times before the flight :(
You cancelled my flight by email then made it very difficult to get in contact with you. Then put me in a flight with a long layover in Mexico returning to the wrong airport in uk. Mind blowing my stressful. I missed see my grand dad because of you.
This was not the BA business class it used to be. Mediocre food, attendants seemed stretched thin. All the little luxuries that used to make BA business fun were missing. Flight delayed and the explanation given was they forgot to pick up crew - I hope I misheard! Transfer in LHR “sticky” - we thought we had way too much time at 3hours but it was needed. Next time will try different route.
Always getting updates by email very easy to check in on line. There was plenty of checking in staff to get you all through. It was nice that the flight attendants took time to talk to you and were interested in your holiday.
Flight from Phoenix to London was very quiet. Excellent space available for comfort, couldn't fault
Food was very average. And top up drinks offer was absent. For a 11 hour long flight that should be the minimum. The crew didn't want to be there. I understand it was new year day but given they had signed up for it
It was my fault choosing the seat nearest the entrance but it was ok.
They seemingly have no respect for their customers, on any level. Avoid flying spirit, they will bump you to another flight without thinking twice so they can sell your seat, no joke.
The airlines delay the flight 1 day and we refuse to take that option instead we need to take a bus ride, now we are expecting for refund the money, it was a horrible experience.
Pack light and enjoy the quick boarding and early departure and arrivals.
Arrogant lady acting up at check in using fowl language and no one contacted police or security
Was not able to board the flight due to a horrible policy that I needed to be at the gate 1 hour before departure. I lost money on this and the connecting flight due to having to book on another airline. I was flying to Florida for my mother's cancer surgery in the afternoon.
Overall good service and good flight. Flights were quick and early.
You get what you pay for. I did and was pleased.
Compared to other airlines, this was a bit sub par in my honest opinion. My flight back was better than my departure flight.
Pulled our crew to another flight and left us hanging for hours
The cost of the ticket was great its literally 1/3 of an equivalent swa ticket
I paid for extra leg room. The flimsy plastic seat underneath the floatation seat did not line up with the arm rests. It seemed as if the plastic part was zip tied on but immovable. This caused severe uncomfortable for the duration of the flight.
Pro: The stuff was great. Friendly, patient and caring. Our seat row was clean. The bath room was clean. Our flights were close to on time. Con: The leg room is too small. No blankets or pillows. No entertainment devices at all. I can’t remember to have a food choice. I would fly again with frontier for short distances.
The flight was delayed and I had to cancel because I would have missed my connection and there were no other flights for the next two days. They also lost my bag!!
It’s a cheap airline. I wish they had better seats.
The ground crew in the Tampa airport were forcing people to pay for their personal items, although they met the measurement criteria. They receive $10 for each bag they charge passengers for so this is a complete fraud. An investigation needs to take place and the ground crew that does this need to pay the price, and the Airlines absolutely needs to make it right for these passengers.
I like that the flight was not overcrowded, and I felt had space to spread out a little more. The flight was smooth for the most part no major turbulence. The crew was pretty good accommodating and professional.. the fellow passengers were cool as well… all good! Snacks always makes things better, but of course there were no snacks.
I was scheduled for heart Surgery. Frontier Airlines does not have live phone support everything is thru chat. During my chat I guess I was asking too many questions, and the rep disconnected our session with a "Thank you for choosing Frontier Airlines. I quickly responded for a second time that I was not finished, and he disconnected. All he was capable of was to copy and paste from a script and the website. Never again with the budget airlines. I'll pay one or two hundred dollars more to get better service and experience. Our Taxi driver told us we made a mistake with them He had a client that had his flight canceled 3x and he rented a car and drove back home. Many stories like this if you do a search online.
The flight and crew were fine. When we (several groups) arrived in Norfolk on Sunday we discovered our bags had not arrived. The staff at norfolk airport was less than helpful. Told us our bags wouldn't arrive until Thursday. When asked what happened they said it bags never made it on the plane and it happened all the time. When asked about reimbursement for replacement items the desk agent said we could try to submit receipts online, but they weren't sure we would be reimbursed. I understand this is a low cost airline, but this was really beyond poor customer service.
They delayed my flight so long that I would miss my connector. After that they gave me a free transfer to a different flight. My current flight was supposed to leave at 630am. They put me on a plane that leaves at 730pm the same day. Then they didn’t tell me but the connector flight was now 18 hours later the next day. And they refused to put us in a hotel for the night in the connector city. After hrs of them rudely arguing with us we cancelled our flight and went with a better airline. I will never fly frontier again. They owe me about 1200 dollars and refused to refund our money on their mistake.
Beware that when flying into Atlanta with Frontier, you will wait for your checked bag for a full hour after arriving at the gate! Do NOT recommend Frontier if Atlanta is your final destination!