Find cheap flights from Nur-Sultan (Astana) to the United Kingdom from £141

The seat did not recline and we called the stewardess, he forced it to recline, but when we landed, it did not come forward because the seat was broken. The stewardess came, He tried to do it but couldn't do it, the flight commander came and spoke to us in a bad tone, telling us to get out of here, she waited at the head and acted as if there was a child and we couldn't get up, it was very shameful, I don't even know if it's true, but she said if you don't get up, the plane will not land and will keep turning around. Then a passenger pushed the seat from behind and it worked. Then we wanted to talk to the supervisor again, but she did not come next to us. We fly so much and this is the first time we encountered such a style.

Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!

Horrible. Boarding was terrible. For a huge airplane, we needed to be transported to the plane. The boarding area was overcrowded and frantic. .The seats were so uncomfortable. The food was fine.

Only chicken as a meat dish through out the flight

Don’t use them on the IST-isb route, horrible service

Boarding did not have a clue what is an EU disability card

Not a good experience from Lagos was very terrible paying for one extra bag is #403,600 in dollars is $331 which is too high and when get to Ny I don’t receive my bag till 2nd day some of my stuff was damaged am not really happy with Turkish Airlines very poor services.

the worst experience we had. they put connection label to our luggages with mistake and we had to wait for 5 hours to pick them up

In general terms the service was excellent. I would ask that they add more content in Spanish to the catalog of movies, series and music.

Flight canceled and then “uncanceled” after I booked are placement. I had to pay for both a Turkish Air doesn’t admit their mistake

Everything was great, but the food was more like Soviet cafeteria food...

Another 35 min delay landing No apology no communication or acknowledgment about this

Try to humanize onboarding and take AI out. It's embarrassing and useless

Seats were not the most comfortable and food options weren’t great but overall but everything else was excellent

Overall good experience. Polite crew. Good foodandentertainment. Seats are small and bit congested though.

I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.

This flight is always a cramped bus. The gate area was inadequate and announcements were hard to hear. The flight was delayed 45 minutes to an hour by a broken aircraft door, making our total delay from Vilnius 5 hours.

Unfortunately, the flight departure was delayed over one hour due to the aircraft used arriving late. Boarding was tedious because of the transit bus taking us to a remote area of the tarmac. Once aboard the crew was very accommodating and did well under more stress than usual. Turbulence caused a delay in meal service. Flight Attendant Anson was very helpful, respectful, and attentive to me and others around me. To be very clear, this was a code share flight on United, UA 181. They were very clear to us all to let those customers with a shortened layover time to their connecting flight to be allowed to exit first.

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.

The process overall was pretty seamless, and the crew were very friendly (especially Michael). Considering we booked expecting Lufthansa and the flight was operated by United, it was still a very good service and journey overall. The in-flight entertainment was great, with lots of quality options. One slight negative was that I had selected a vegetarian meal prior to flying, but received a vegan one. I think there should be more dietary options as it meant I missed out on some food that I would have preferred (and it seemed like the standard meals and snacks had a vegetarian option anyway). There was also a group of people who were moving around a lot and being generally disruptive at the quietest part of the flight, when the lights were off and most people were sleeping. I would have appreciated staff stepping in to encourage them to be mindful of others). Towards the end of the flight (which was very early in the morning in both time zones), the lights suddenly came on and breakfast was served. In my opinion, this was too early, and everyone was rudely awoken from sleep. After breakfast was cleared away, the lights went off again for about 45 minutes, allowing people to sleep some more. Then the lights came on again for landing. It seems like if they had served breakfast later, the lights on-lights off-lights on shenanigans could have been avoided, and people could have slept longer (and staff could have rested longer too).

You only get a chocolate square and small bottle of water.!