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The in-flight experience was excellent, the meals served were high quality and plentiful. The cabin and seats were quite comfortable. However, the Turkish Airlines ground staff were less than accomodating. We made a group booking in November 2025, including (at that time) and unborn baby. Travelled in July 2026 - you would think TA would seat a 'group' together, but not so. On our flights to IST from SYD our family was scattered though the cabin. No bassinet for my grandchild but they said they could provide one at an additional cost. Did we want the mother to sit with the new born? Oh, that's an additional $420 one way because the bassinets only fit in the seats with extra legroom. Want the father to sit next to the mother and child? Add another $420 one way! Ridiculous!

Turkish airline is so mismanaged . We had to onboard a flight outside from tarmac when there was heavy rains . By the time we climbed the flight we were drenched from the rain and we were so cold. The flight service was so terrible. The flight attendant never responded to any of the calls. There were no extra snack left for the kid . On one of the more than 13 hours flight my seat did ot recline and the person in the front had reclined their seat completely , for the whole more than 13 hour journey , I barely had any space to do anything . I will never travel with this airline ever again , such a bad experience

The local Turkish Airlines staff in Helsinki isn’t not aware of immigration laws of Singapore and wanted to refuse even our first boarding and threatened us with deportation on our own from Singapore. We had the next connection to Istanbul and then Singapore. The airline’s online check in system is requesting the visa to download and doesn’t have any option for 96 hrs VFTF passengers. So in general we made the complaint to the airline, as the boarding experience was awful due to unprofessional staff that doesn’t check or want to check the exceptions in the global system.

My experience with Turkish Airlines was good. I didn’t get the meal I ordered. So I didn’t have anything to eat which was disappointing.

My experience with Turkish airlines has been pretty good. I connected from Istanbul to Tirana Albania. One of my luggage’s didn’t come. Very disappointed with that, we had our year old grandson with us! Babiest things were in that bag . Hopefully I get the bag tomorrow or next day !

We waited 4 hours in the flight to take off but then the flight was cancelled.

It was a nightmare. I booked business class ticket from Ediburgh to Beirut via Istanbul to attend a funeral. I had a wonderful experience flying to Istanbul from Edinburgh. Then I could not get a boarding pass issued to Beirut. It seems that although they booked me and I had a reservation number, I had no seat allocated and the flight was full. I was asked to go from one desk to another and made to wait for 2 hours. I missed my flight as I did not have a seat assigned and it was full. The only option was to put me on the next flight, 6 hours later, for a fee of over $400. They said that was the best they can do to 'help me' and to 'take it or leave it'. Well, I was not about to be bullied; I stood my ground. I booked and paid premium for the journey, which was confirmed. The eventually accepted to not charge me extra and i waited a total of over 8 hours in the airport with no compensation. On top of my grief with the risk of missing the funeral service, I had to put up with their indifference and condescending attitude. They spoke about me in Turkish thinking I would not understand (I hold a British passport) in front of me. When they eventually handed my passport and boarding pass back to me, I showed them I was born in Istanbul and that I understood everything and said a condescending 'thank you' back to them in Turkish. You should have seen their faces. I said that consumers have rights and it is a shame that Turkish Airlines does not have good customer service to at least acknowledge and apologize for errors committed by the airline. Blaming the me, the client, for such an error and placing unreasonable ultimatums, rudeness and dismissiveness to be rid of me, particularly when I was vulnerable and visibly grieving was really shocking... The airline taints the city of Istanbul and the people of Türkiye. Such a shame.

COmpared to my experience in the business class of other airlines the food variety and offerings were meager. They did not have any cookies or crackers for snacking! They were unable to offer some other items. This has never been my experience in other airlines.

They use a smaller international plane and quarters are tighter, space smaller, and the flight is still 12 hours, then fight attendants are ruff, food is bad, cherry juice spilled by flight attendant and she comes back to ask why have we not changed yet could it be we didn’t have any clothes to change into and seat is all wet and we had to sit there for 12 hours

Turkish had extra security but didn’t feel intrusive, just an extra level of care for us. Checkin was fast, immigration outward went well. They lengthened our flight time from 6 to 7 hours to avoid flying over Sudan. Food as a vegan was fine as requested.

It was good. Short flight with no meals. Convenient route as nobody else serves this route directly

Everything was delayed first trip to Morocco was 3 and a half spurs late they made me walk around when I have limited mobility got to morocco and everything was closed and then coming back same thing made me miss my train to take me home and they wouldn't refund me as it was their aircraft that made me late then had to pay a £77 taxi to take me home and that is not fair my multiple sclerosis is not good for me to stress now they caused me a flair up and can't leave my bed.

The flight was on time, great value and very helpful crew. This direct flight was the most convenient I ever had coming to Sarajevo over the years. Will definitely use this flight again in the future without hesitation.

The flight was delayed by a bird strike. We were held in boarding area with no toilet facilities.

Cheap flight but I didn't like the almost one hour delay because of paperwork!!!!

Gate is far at Leeds Bradford Airport. However, as the flight was less than half full, it was calm and not stressful. Great take off and landing. Friendly staff

It was great. We arrived a few minutes late but the crew were concert and kind about it. It was a nice smooth fly thanks be to Jesus. I prayed for smooth flight and Yahuwah answered my prayer.

Stanton airport is outdated, pure equiped, airport. Fire alarms, power outages is a common routine, wich result ir flights delay , additional money spending and huge gathering of people in airport wich is unsafe.

After you made us check-in I tried to add a suitcase in the internet and also to get help by chet. Nothing work and we pay 60 pounds at Airport. Comper to Easyjet to do the same, was easy and customer friendly.

I missed the flight from Manchester to Dublin because of poor informations from Aer Lingus and the airport, no possibility to check in online, they don't respond to phone calls, I had to buy another tickets to enable me travel to Dublin from Manchester. I want my money to refund.

Shocking. Faults with the plane in both directions which caused delays with no compensation

Very efficient boarding. Plane lready for take ooff10 minutes before time.

Great crew. Seats do not recline :( but it is budget so i should have known. Otherwise comfy leather chair. Slight slim chair but again budget so expected. No entertainment do makes journey boring. Recommend packing plenty of snacks and games or download plenty of films and music in your device. Staff excellent. Clean flight. On time.

The crew at Check-in was very helpful. It’s was appreciate.

It’s a budget airline. You get what you pay for. They insisted on getting us out of the gate and into our slot on time. They got us to the destination safely. Aircraft was clean and well maintained. What more could we want

It's a budget airline. Great for short flight. Smooth landing.

To be honest I did not like anything. Communication to why my flight was cancelled mid air 2 and half hours into my flight. Customer service desk were not helpful with providing information or a solution on what can be done.

I have been treated unacceptably by WizzAir aircraft crew in a previous flight, they threatened me and abused me, and I received an OFFICIAL written apology, but only two (2) months later. This flight had no such unacceptable behaviour, but it's not nice to be left waiting in the walkway (from gate to aircraft) for a long time, just so that the 'boarding' appears to be early, even if actual departure is not.

The flight was cancelled just 4 hours before the take off...

No food on board. Not comfortable. Had to move seats was delayed more than 3 hours.

No option for gluten free meal - even to pre-order. Crew basically said: 'meh, deal with it'

It's the shortest trip one could get from BEG anywhere, so it was fine.

I paid for luggage when I bought the ticket but I could not board until I paid for luggage again. The fault lays at the feet of eDreams, the company that booked our flight. Sorry, Air Serbia, but it did affect the boarding process.

They had lost my ticket and despite showing them the confirmation email with the itinerary and receipt of payment for the flight they could not put me on that flight and rescheduled departure postponing it by a whole week

Plane was late causing me to miss connection. Flight the next late causing me to miss the rebooked connection. Air seberia I think is more late than on time

Plane was old. Seats were hard and very close together. No in flight entertainment.

Lacking online check in, had to wait an hour in order to check in on the counter even without language.

This flight was better, plane was newer and didn’t have broken parts. Flight crew was very attentive and friendly.

Seats are very small and uncomfortable so such a long flight. My tray table was broken and taped up. Flight attendant untaped it to put my tray on. I taped it back up when done. The armrest between seats was broken and metal exposed. I will not book Air Serbia again.

They didnt let me do the check in online. That was terrible cause I was coming from another country,so I had to go oit the airport and go un again through controls. They Also made me pay more for my bag which was very light. And the personal was not so nice.