Flight was fine. It took an unusually long time to have baggage delivered to the carousel in ORD.
Flight was fine. It took an unusually long time to have baggage delivered to the carousel in ORD.
The return trip was a customer service disaster. American Airlines needs an overhaul of how they treat their customers.
We sat on the plane for 1 hour because the airline was short handed could not be unloading.
Me and my husband experienced very bad in American Airlines. We missed our flight going to Doha. The American Airlines was delayed we arrived already 10:27pm. Supposed to be 9:40 pm. So what they did they rebooked our flight and they gave us a hotel. When we arrived at the hotel the front desk said it was fully booked already. Oh my gosh! I said why did you accept the booking if it's fully booked. The guy said that's American Airlines they just book even it's already full. That's 2am already, we have nothing to do so, we decided to go another hotel. We pay the room, food and taxi. Pls give an action on this matter. Refund our expenses and give us more compensation. Not only our room, food, taxi but also our efforts, tiredness looking for a room that can accommodate us.
I had the exit seat with all the leg room I could ask for. Great!
Very smooth for one of the busiest travel days of the year and the crew was great.
Flight staff really seemed unprepared for an international flight. Often missing people for food and drink orders, bumping people awake, giving guests meat when they were vegetarian.
This was a Business class award ticket redemption using Alaska miles. Flagship Business was great for a transatlantic evening flight!
Being on time would help since we missed our connection with your partner airline. Costly and ruined two days of our vacation.
I rarely vote ‘Excellent’ but this AA flight out of LGA was amazing. On time departure, early arrival, amazing crew, smooth flight, baggage came out quickly. It was the best airport/ flight experience that anyone could ask for/dream of. Highly recommend. I usually fly Delta but American Airlines really stepped up their game.
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