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Pros: Much more comfortable than our outbound flight, better seats and more space. Movies were available this time versus the outbound flight that did not have an entertainment system. Main meal was nice. We flew "Option Plus". Flight landed on time.

Cons: Main meal was quite nice but pre-landing snack was awful; pastry with a thin coating of tomato paste and veg.

Pros: Seats were pretty comfortable

Cons: The food literally gave me food poisoning

Pros: Crew was great, seats could have been better for the fare we paid...

Cons: The food was not the meal we ordered

Pros: I took the upgrade seat space was great and all the extras was amazing The next flight will be on Air transit Great job

Pros: Seamless boarding and seat upgrade to economy premium.

Pros: Food was ok - rest was terrible.

Cons: Boarding was troublesome due to the fact the person made an error and changed my seat that I had already reserved. I noticed this while walking to the gate and then informed the person at the desk. After some time they determined the error happened at check in and she then returned me to the original booked seat. While in the flight, the lady behind me kept kicking my seat and complaining that I should not have the seat leaning back. Of course this is a fully acceptable function of flying in that the seat can be tilted back when not having food - the crew did not help at all and I was forced to fly the whole time with soon being rude behind me.

Pros: Everything was on time. Attendants were courteous.

Cons: Food was quite expensive - vegetarian sandwiches were underwhelming. Disabled mother had to stand and wait to get on plane despite being told that she wouldnt have to.

Pros: Service manager Alan and crew were lovely, very friendly and felt genuinely happy to help us. I have never been given so much free stuff on a plane before! The snacks and beverage offerings just kept coming. I enjoyed my warm meal. Entertainment offerings were good, and as we were on a newer plane the technology was better than other flights I’ve been on.

Cons: Seats could have been a bit more comfortable and roomy, but they were decent and I didn’t have too much trouble sleeping.

Pros: Good collection of movies

Cons: To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great.

Pros: My flight was canceled and Virgin Atlantic gave us a free room in the hotel Ramada. My next flight was at 18:55 and I asked Virgin Atlantic agent am I allowed to stay in the room until time for my flight comes, he confirmed yes and gave me breakfast, lunch, and dinner voucher. However, next day around 12 I got call from Front Desk that I have to leave my room right away because it's time to chack out and If I want to stay longer I have to pay. I called Virgin Atlantic agancy again and the agent run my information and said to me I can stayin the room longer. After that I called front desk to confirm that but they said they didn't hear anything from Virgin Atlantic and I have to leave the room by 1pm. All of this was really unpleasant!

Cons: I didn't like anything. I didn't like the communication between Virgin Atlantic with travelers, communication between Virgin Atlantic and hotel Ramada. Everything was really poorly.

Pros: Must be a coincidence only... But was lucky to have 3 seats all for myself as the plane was underbooked. Would have given them 4 of 5 if not for the 3 hr flight delay.

Cons: Plane was delayed for 3 hrs. That's a bummer.

Pros: The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out.

Cons: The food options always seem to run out by the back of the plane and this time didn't match the menu they gave me at the start of the flight, not that I minded because the option I was given was pretty tasty.

Pros: Food was great, creww was very nice

Cons: Following our request, such has being seated next to each other and not only having one person being upgraded when we're two.

Pros: The food was decent and on board entertainment was pretty good.

Cons: The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying.

Pros: Excellent food and crew

Pros: This new c-series was fantastic, what a nice aircraft!...feels very airy, clean & modern! Wow! Thumbs up! Looking to fly again on this plane.

Cons: Nothing!

Cons: Improve seat comfort

Pros: good entertainment system

Cons: they boarded zones 3, then 4, then 5.. utter chaos. When I asked a male flight attendant the premise for this he was rude and aggressive. My wife phoned CA to book a gluten free meal the day before. The process was so complex she gave up. 9 hours no food. I was reminded again why I hate this airline

Pros: Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible.

Cons: Pretty much everything

Pros: The crew was good. The comfort level of the seats were awful. People throw their luggage in the overhead compartment to fit theirs and nobody else. I had to put my backpack in front of me and had absolutely no leg room. The seats were smaller than usual.

Cons: Serve some pretzels at least.

Pros: Horrible seating, boarding was a mess, not sure what flight to get on!!

Cons: Don't fly United

Cons: Instead of saying what could have been better, I want to praise the excellent wheel chair service at Munich airport. She went above and beyond, helped us find an alternatively connection after we missed ours and while reassuring us about the solutions. She was First Class service. Thank you.

Pros: Bathrooms were clean

Cons: The entertainment was not functioning

Pros: One of the best flights (airline) I have ever flown. GREAT crew that were kind, pleasant and helpful. ZERO attitude. I def will fly with them again in the future.

Pros: Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job.

Pros: Food and a good cabin crew on Brussels Air.

Cons: No complaints

Pros: Good Staff, Good Service, On Time Departure and Arrival

Cons: The ticket price was so expensive

Cons: The flight and its crew did well but I will NEVER use it again if it has to transit in Brussels. We were bussed to the T terminal ( ‘incidentally’ where were all the AFRICAN flights transit) were we had a 5 hour layover, which is fine with me, but the terminal has no restaurant or any decent stores.

Pros: It was all fine

Cons: Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund

Cons: I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib

Pros: Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️

Pros: Food, entertainment and crew was exceptionally friendly.

Cons: Seats not great for such a long flight.

Pros: Flight attendants were great! We had rough weather for the entire flight, and they handled everything great

Cons: N/A

Pros: Nothing

Cons: Nothing

Cons: Flight was delayed several times and they lost my suitcase

Cons: The food not so much breadddd

Pros: The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude.

Cons: Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand

Pros: The cue lines per zone are the most brilliant idea!

Cons: After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time.

Pros: great food, entertainment and seat comfort

Cons: nothing

Pros: cbvghjkl;

Cons: mmmm

Pros: Great service, but late departure, missed flight in Reykjavik, 8 hours late arrival in Zurich

Cons: Waiting for us in Reykjavik to get to Zurich less than the 8 hours late....

Pros: The crew members were very kind and accommodating.

Cons: The drink options are very slim. Would live to see more soda options available.

Pros: Some of the staff was nice

Cons: The plane was very hot, did not serve food even a snack on a 6 hour+ flight. There was absolutely no one at the ticket counter to help. Will not fly again!

Pros: I like that they give a pillow and blanket on the plane. I also like that from Dulles to reyjavik they gave us a bottle of water.

Cons: The boarding process is a bit confusing and not well organized compared to other airlines. They should give a bottle of water every flight.

Pros: The crew was awesome, and the seating was comfortable and lots of room

Cons: We found everything awesome

Cons: Didnt have any dolcia gabano? perfume as per in flight duty free brochure! Could have bought it at Gatwick but waited for Air Transat

Pros: It is already bad to travel overnight. When flight is late, that makes it really bad

Pros: Excellent baggage drop off and boarding in London. A surprise, quite pleasant meal. Good film choices. What's not to like?

Cons: One bathroom down meant the others were overworked.

Pros: Yes

Cons: No

Cons: No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time.

Pros: Crew! They super attentive

Cons: A bit more legroom and seat size.

Pros: Nice touches like pillow and blanket, lots of movies and hot meals.

Cons: My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else.

Cons: Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London. So I canceled my trip. I would appreciate a refund as I don’t understand what all the delays were about

Pros: Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy.

Cons: Meals were very small but tasty. Movie options were random but enough to keep you occupied.

Cons: Nothing

Pros: Great attentive service, good food and in-flight entertainment

Pros: The flight itself was smooth and the crew kept passengers well informed. Beyond that, not much to report it serviced as a mode of transportation but not an experience.

Cons: The seats were super cramped, hardly any leg room or elbow room which made it quite difficult to get comfortable for any length of time. The food was unpleasant. The flight attendants seemed very green.

Pros: The chairs were comfortable the staff was very attentive and nice

Cons: I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally

Cons: There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!

Pros: Seats were fairly comfortable with decent leg room.

Cons: My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it.

Pros: The food was decent and on board entertainment was pretty good.

Cons: The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying.

Pros: The flight was good. Fairly good food

Cons: Made me check my bags on my way back for no reason

Pros: The crew was polite and we arrived safely.

Cons: The seats are like torture devices. So small and uncomfortable. After 14 hours of travel, my knees were sore from jamming into the seat in front of me, and I'm only average height. When the person in front of you puts their seat back, their headrest is practically under your chin. A disgrace.

Pros: Food was great, creww was very nice

Cons: Following our request, such has being seated next to each other and not only having one person being upgraded when we're two.

Cons: The flight attendants were awful. Even before the flight had taken off, I watched one hell at a passenger when he couldn’t find his seat

Cons: Getting through customs in UK and getting luggage tags to Dublin was a nightmare. Took over 2 hours, went through 4 lines to get luggage tags and given misinformation. Poorest travel experience in 40 years of traveling. Brits need to learn how to expedite processing.

Cons: Should have the seat assignments opened in advance for international passengers, especially who paid for business class.

Cons: Transit time should be calculated reasonably.

Pros: I liked the food

Cons: Crew could have been more available. Once we took off, rarely to be seen.

Cons: My flight was an early morning flight 8 am. I needed to get up at 5 am to get ready for this flight. AC notified me 5:05 am that my flight delayed 3 hrs to 11am. I wish they told us the night before so no need to get up that early.

Cons: Screen is slow and outdated. Easy upgrade from one class to another.

Pros: Crew was nice and attentive