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Cons: Horrible seats

Pros: Evethring went smoothly, had no problems. was the best experience on both legs of the flight.

Cons: Seats to Reykjavik were hard

Cons: The seats on this plane were very tiny and did not recline at all. This was the most uncomfortable 767 that I have ever flown!

Pros: Not crowded. Crew was good.

Cons: Not taking a bus to board the plane.

Cons: Poor communication about the reasons for our 4 hour delay. Also, we purchased Economy X, which should have given us priority boarding, but we were told we had to stand in the general admission queue.

Pros: The boarding was fast.

Cons: For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep.

Pros: Excellent service!

Pros: Good TV/ movie selection. International flight includes sandwich meal, wine & a pizza snack.

Cons: Seats are quite narrow and I had an arm rest hog sat next to me. Boarding was delayed by 30 mins.

Pros: Crew was good

Cons: Old plane... not much room for legs and seating are uncomfortable! No personal entertainment système! Poor flight

Pros: Quick chech in.

Cons: Seats are very uncomfortable. Cushion material Vinyl is hard to sit on. Armrests are plastic and vinyl which were hard on the elbows. Air Canada and other Airlines serve much better food. Tea / Coffee were bad taste.

Cons: Better notification that I was going to be charged £50 for each piece of luggage

Pros: great service - flight was smooth takeoff and landing

Cons: Terrible boarding procedures, plane was way too big for the gate assigned. Had to wait on the tarmac for a ‘starter’? For about 20-30 after a after boarding finished.

Pros: The service was great!

Cons: Leg room. I'm very tall.

Pros: Good documentary films to choose from to pass time.

Cons: Lost my baggage even though I actually watched them transport it to the airplane from the airplane window. Brutal.

Cons: They didn't offer any compliment food, no water to wash hands in bathroom (had to ask for sanitizer), staff seemed grumpy

Cons: On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices.

Pros: We didn’t crash.

Cons: Continue not to crash. Thank you.

Pros: Seats super comfy

Pros: Thank you for waiting for us. We were delayed. I appreciate not missing our flight.

Pros: Crew was very friendly. Seat a pretty comfortable.

Pros: The crew was very nice. Seats were pretty comfy.

Cons: Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay.

Pros: Comfortable seats

Cons: Slow boarding

Pros: Great crew on board. Very helpful and friendly.

Cons: Check in staff need more customer service training.

Pros: Never made it onto the plane due to flight departing early and my flight landed in Dublin late. So there was no experience for me on this flight

Cons: The flight to Madrid left with about 15 passengers waiting to leave the flight from Chicago. We landed before our flight to Madrid was to depart. But by time we walked out we all missed our flight and had to rebook. I’m sure the flight to Madrid could’ve waited for the 15 of us. But they didn’t.

Pros: Crew was very nice. Food was ok.

Cons: Seats were not very comfortable.

Pros: Friendly crew, upgraded seat was worthwhile

Cons: More snacks in between meals,

Pros: Very professional

Cons: Lost luggage

Pros: Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements.

Cons: Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking.

Cons: Entertainment

Cons: A mechanic issue with a fan in the cargo hold kept us from boarding for 40 minutes. Once we boarded and got out onto the tarmack they discovered an issue with the GPS. We sat for 2 hours before going back to the gate. Maintenance came on and fixed it. Then we took off.. 3 hours late

Pros: I forgot my charger at the gate and the purser was so kind to help bring it back #unitedairlinecares

Cons: Nothing was a perfect flight

Pros: Crew was super helpful and patient as the flight was delayed by more than 3 hours. Captain kept everyone up to date with whatever was going on.

Cons: Flight delay impacted a lot of other travel plans. No compensation for long delays

Pros: Extremely smooth flight. Staff were very attentive.

Cons: Meal was average. Seats did not recline enough to facilitate sleep.

Pros: Cancelled the flight and was utter chaos with no direction what so ever.

Cons: Staff would not communicate with the passenger's.

Pros: The flight was ok and the customer service overall good.

Cons: A bit disappointing that the flight didn’t even have monitors to watch movies , you got to use your own tablets or cell phones. I prefer to save batteries on my devices when I’m travelling :)

Cons: It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi

Pros: I liked the fact that boarding was a good experience

Cons: The fact that the plane was supposed to land at 3.35pm and we actually landed at 4:40 and for some reason we waited to get off the plane with no apology from anyone. The service was not satisfactory and they broke our stroller.

Cons: The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism.

Pros: Our flight from Hamburg to Munich arrived late. Lufthansa met about 10 of us at our arrival gate, took us through a side channel Passport Control and then mini-bused us to our gate. We arrived at the gate 15 minutes after scheduled departure but our plane was there. Very considerate.

Pros: Smooth. No turbulence. On time.

Pros: The food was good

Cons: I paid for extra space and it looked like the seats I got were the same as all the others

Pros: You have to put up with a lot but it’s a cheap way to get to Europe.

Cons: As has happened to us before our extra leg roo. Seats (that we paid extra money for) disappeared when we checked in and we’re replaced with separate seats in the back of the plane. Boarding is long and very disorganized. It took over an hour to get our bags.

Pros: Early arrival

Cons: Long walk in Toronto airport to leave

Cons: The seats were too small the lady in the aisle seat was half in my seat

Pros: The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section.

Cons: Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight.

Pros: Excellent baggage drop off and boarding in London. A surprise, quite pleasant meal. Good film choices. What's not to like?

Cons: One bathroom down meant the others were overworked.

Cons: As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience...

Pros: Very friendly flight crew. The aircraft was very clean and new. It made the flight pleasant.

Cons: I think a better variety of movies would have made the flight better. I paid $9 for ear buds that were perhaps not worth the money. Most airlines provide free of charge. However the flight cost was less expensive than the competition, so I have no complaints. I will fly again with Air transat

Pros: Staff was nice and attentive. Service was also excellent.

Pros: The crew where awesome and catered to every need and requirement.

Cons: need to have a slightly deeper seat pitch in premium economy to allow people out without having to wake each other up. Especially on night flights.

Cons: Nothing

Pros: Great crew, comfortable and smooth flight

Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.

Pros: You have to put up with a lot,,

Pros: The crew was excellent- courteous and helpful. The outgoing flight was good, but the return flight was quite a disaster. Boarding was disorganized and had to stand for a very long time. Seats were very narrow, and did NOT reline. The seatback entertainment and usb power did NOT work in our section.

Cons: Better boarding procedure in KEF. Our plane felt like a third-world aircraft with non-working equipment, VERY tight non-reclining seats. A cracker would have been nice on a 6 hour flight.

Pros: Crew was friendly.

Cons: During the flight many people (including myself) complained about the very cold temperature setting inside the cabin. Passengers who asked for a second blanket did not get any. Unfortunately, the crew never switched on the heating system in order to make the flight comfortable for most passengers.

Pros: Friendly staff

Pros: yes

Cons: eat

Cons: They didn't offer any compliment food, no water to wash hands in bathroom (had to ask for sanitizer), staff seemed grumpy

Cons: Too many pasengers had carryons. Lots of confusion on the plane for storage

Pros: The crew did the best they could

Cons: Flight was super delayed with no explanation

Cons: More legroom.

Pros: Food, Movies Staff Treatment Aircraft: B787...quiet, new and clean Heathrow Terminal 5

Pros: The seats were great. The crew were very personable and accommodating.

Pros: Wonderful crew!

Cons: It is impossible to get comfortable in those seats.

Pros: Crew is great.

Cons: The airline lost my luggage .

Cons: Seat comfort. Sore behind after 11hrs

Pros: Bombardier C Series. Most leg room and comfort of any plane

Pros: The seats were good for a short flight, which this was. No complaints.

Pros: The flight was not full so I had lots of extra space. Really great value for the plane ticket price.

Cons: The emergency exit seats were very slimmer than other airplanes. There was a lot of leg room, but at the waist it felt like someone was holding me. (36 inch waist, male). Overall not bad.

Pros: Seats were comfortable, even for economy

Cons: It was cold the whole flight

Cons: As wheelchair handicapped female why put me in a window seat? near constantly screeming and crying and unruly children? Most unhappy and stressful experience...

Cons: Bathrooms had no water, for toilet flushing or washing your hands. They knew before they took off. Wouldn't give us bottles of water to wash our hands with, could only use their squirt bottled of hand sanitizer. When I asked why they couldn't just give us water bottled, they told me they could only bring enough water to drink. The flight was half empty.

Cons: Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that.

Pros: The crew were friendly, v professional, v pleasant! The meal was hot fresh delicious! Great flight!!!!

Cons: They should serve FREE coffee on the connecting flight Dublin to London at 6 am. Ridiculous to make us pay for coffee after a long, international flight.

Pros: Crew were amazing. The cabin had the new lighting system which was an unexpected bonus, love it.

Cons: Everything was simply perfect

Cons: Flight delayed over an hour. Gate changed twice without announcement