6 plus hour delay with no explanation. No wheelchairs to transport us on arrival. Very disappointed.
6 plus hour delay with no explanation. No wheelchairs to transport us on arrival. Very disappointed.
lounge was the highlight - seats weren't that comfortable - it was a full flight but no complaints
Flight delayed 3 times due to maintenance (on exact same plane that had just brought us from Boston to Miami). Eventually changed to a different plane and gate.
Flight operated on tie. However, the in-flight entertainment was inoperative. No special recognition as an Executive Platinum member.
Flight departed PHL one hour late due to late arrival of aircraft. On board services were okay. First class menu does not offer any new items; same desserts (cheese & crackers or Mango sorbet). At least there were no credit card promotions during the flight.
Paid for a first class lay flat seat that was broken, 7 hours of sitting straight up!
Very smooth for one of the busiest travel days of the year and the crew was great.
I had first class itinerary, yet they put me boarding group 5 from FNT to ORD! I spoke with the gate agent though, and she let me board in Group 1 like I should have been assigned. Would've liked water on that flight. I'm glad that I asked about food on the flight from ORD to DALLAS. If I fly United from ORD to any city in Texas, they always offer a hot meal and regardless if it is a time in between meal times. The excuse was that it was not dinner time yet. It was almost 6pm?? And the flight was over 2 hours. There were some healthy snack options at least, but fresh snacks like apples or something would be nice. At least offer cheese plates or similar. Please bring seatback screens like United is doing. The flight attendant in first class was wonderful.
The gate agent Sasir was rude and disrespect as we boarded
American Airlines no longer has Bischoff biscuits. This is intolerable.
The 6 hour delay with minimal updates was not handled well. After many complaints from most of the un-boarded passengers, food vouchers were offered. The catering strike meant there was no food or snacks on the plane. Beverage service was heavily impacted, only water or juice was available. The staff at the gate was kind enough to inform that "if you want to eat on the plane, you will need to bring it on when boarding".
It was an excellent experience, traveling from Toronto to Denver with United.
Ontime boarding. Almost 1 hour take off delay. We could have boarded slightly later since the pilots were in traffic
I go am isle seat because it was half empty Food strike no food available
Flight was delayed, jeopardizing the following connections. Food was terrible. Crew was great.
This was the first AC flight in a long time that we experienced no delays or frustrations. The gate attendant was extremely polite and accommodating to my husband who has Parkinson’s disease which made boarding extremely stress free. Flight departed ON TIME and was a smooth ride. If only all my AC experiences could be like this.
Great experience on this Air Canada flight. Everyone was polite and respectful, even the passengers are very polite.
My wife and I especially liked the fact that the Toronto agent went beyond expectation to allow my wife and I to sit together. There was no option for us when we booked our seats. Very thankful!
I didn’t like the fact that all the customs officers went to lunch so I was in line for 90 minutes due to where the staff directed me. We were told three very different reasons for why the plane was delayed. It was a crowded plane with difficult storage situations for the Carry On bags. The Air Canada airline staff were all very good and professional. I was so disappointed in my cheese and fruit box as the cheese had molded and the fruit wasn’t fresh so I couldn’t eat the majority of the food. This was the last meal I could find as the restaurants had closed when I got in to my destination. I think you could work on improving the food quality.
Once again my complaint is how close the seats are together. Also, the bathrooms were not very clean by the second half of the flight.
Crew were very friendly and helpful. They explained to us in detail the delay in our takeoff due to the storm that rolled in from Belfast and did their best to make up the time. Always great to fly BA!
My baggage did not arrived with me. Took 3 days to get it after so may calls and follow up
Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!
The flight was nearly empty so we were welcomed to spread out and relax. There was some turbulence but nothing too scary. The crew was lovely!! They engaged in conversation and were very friendly! The food is terrible!!! Horrible wooden utensils, they barely pierce the food or cut anything. I sat in basic economy and was very comfortable. Customer service at the desk was polite and helpful.
The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun
There was a medical emergency and required extensive wait for offloading after a long flight. Curious to see if there are other ways that it could have been more effective.
I liked that even though there was a two hour delay, I was notified WELL in advance, and could arrive at the airport later. Comfort was better than most airlines for the price. The crew was helpful and kind, taking time to respond to passengers’ questions, I noticed. The cheerfulness of the personnel made for a very pleasant vibe throughout. My experience was very positive.
Ord ->LHR->Rome no glitches , food disappointing Rome->LHR->ORD late , missed flights , had to stay overnight in London , missed flight in Chicago Plane was cold , one bathroom had no bright light in it , mediocre dinner , snack one step up from dog food . Crew was nice . Would try another airline to Rome next time
The crew is excellent. However there are a few things that are not satisfactory: seats are smaller than many other airlines in economy, food was sad and I had bad diarrhea after I drank a cup of tea, They also forgot mine and many other people’s luggages somewhere this time. The luggage was delivered two days later, which caused a big inconvenience because 1. Most of my son’s clothing are there and he had to go back to College before the luggage was delivered. Now I will have to mail his stuff to him; 2. Two pairs of shoes are missing from the luggage.
No luggage at end of flight… no coffee with soggy breakfast flatbread (I think) for breakfast! Stewardess did not seem to care, asked her to take remainder of evening meal trash… she never came back for it. Awkward when trying to get up in confined space and have to get around tray that is down!
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