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Only food for sale. Did not even offer water. No entertainment

Checking was efficient and quick. Adequate luggage space. Food for purchase only at high prices

Nothing. There was no flight. They cancelled the flight with no replacement about 9 hours before takeoff.

The flight was canceled at the last minute. Alternative flight was booked after 6 hours wait in Malaga airport.

Boarding with some sense and communication. It was a total free-for-all everyone coming all at once, no organisation of row numbers or priority.

Horrible, flight cancelled and had to come back the next day

Terrible. For clarity - this was the Level flight to Boston. Not Vueling. Would urge customers to avoid this airline. Gate agent was singularly unhelpful. He was argumentative, rude and went out of his way to ensure that every penny was collected for the baggage (which we realized given how early we were for flight we could have saved hundreds of dollars if we checked in on app). No onboard entertainment or WiFi. Half of the front section was empty because the seats did not work! Plane was falling apart.

No complimentary snacks, but I think that’s a standard in the USA. There were loud drunk Germans sitting in front of us.

Good standard flight the plan was clean could not complain the only thing is checking in the pushchair was very slow only 3 people at the counter.

The flight was delayed and nobody was able to inform me about the new scheduled time and gate

One of our bags did not make the connecting flight in Madrid. We have not received any word today on its location. Seats were so narrow and uncomfortable!

I am very happy always when I fly with Iberia.

A bit noisy. The seat was suboptimal and there was too much noise in the service area. Some if the crew members were less than nice; others were great.

Outstanding. plane was a bit dated but safe and clean

Non-responsive after a flight cancellation, basically the airline kicked us out of the airport to wait in an endless line to speak to a single representative. I found another flight luckily not with Iberia. Many were not so fortunate. I’m still waiting for a reply to my flight cancellation/compensation query 5 days later. A trans- Atlantic crossing was hot and cramped. Food was great staff were nice but never again.

Both flights had no inflight wifi. The layover that i eria setup made it so i had to sprint through madrid airport at full speed even though the plane was on time. Never again. The flight there none of the screens worked.

Boarding passes should be checked upon boarding to avoid a situation we got into, delays due to wrong boarding

Horrible. Flight was canceled and customer service was way below par

Iberia schedules flights with short layovers in Madrid so many miss their flights. Also they lost our luggage twice - really a weak operation and will never fly with them again

The food was horrible. The crew skipped over me for drinks(only got food?). I had to wait until everyone else was served drinks in order to receive mine(meal was done). No earphones were given. No free WiFi.

It was raining and we got all soaked because the staircases didn’t had a roof

Good service for a budget trip. No problems at all

Keep track of your departure times and communicate in Airport. I could have spend an hour more in my lounge

Never have real problems...very ho prices for good the rest is all great

Flight delayed. Sat for more than 30 min with no air conditioning on a very hot day.

Ryanair is always shite. Slowest boarding possible in the most uncomfortable way. It’s like they are are tad sadistic.

Flight was delayed which happens but walking 15 mins to one gate to be then told it’s now changed to one 15 mins back then other way was frustrating

East check in and security. They are always delayed though. ALWAYS!

Amazed at huge number of people who hadn’t booked cabin bags with big troller cases and rucksacks, not being stopped, what’s the point in following rules or paying more if you don't have to bother?

Worse situation ever. Arriving at 4 am with 7 Hours of delay

It was a great experience. I did find that some menu options were not available, which was a bit surprising, but over all a wonderful experience.

Overall a good experience. Heathrow was quite crowded and we did not knew the boarding gate just very late. Kayak sent a message with the gate number, but BA no and also it was not shown in the airport screens. so I had to wait until BA offered the gate number, as a result we didn’t have time to eat because we didn’t know how dar were we from the gate..

It was purchased as British Airways but for some reason was Iberia ???

I wasn't able to request a special meal on the on line check in. I informed the cabin crew and they went out of their way to find foods I could eat. I am very grateful.

The lack of organization at the boarding gate was shocking. It was impossible to determine where the line was and it was hard to understand the announcements. It was so confusing that my wife wanted to get on the wrong flight. I am also annoyed that BA is adopting the sleazy policies that the budget airlines invented of charging extra for even the first checked bag or choosing your seat.

All went well- allow plenty of time at Heathrow, we felt like we got bused halfway to chicago when it was time to board, then had to carry baggage up steps outside. A bit of work for anyone who is less mobile or able bodied for sure.

Excellent service smooth flight f or the most part food was right now.I'm expectedly good.

It was a pathetic experience. Booked Hindu vegetarian meal and they served chicken. Inspite of telling them repeated times, the issue was not resolved.

My flight got cancelled the night before suddenly. They rebooked only half my flights back. I couldn’t contact them for help and then I had to book a separate flight on my own to get to the new flight back that they had booked me on. In Flight services were great. But once the flight got cancelled I was left on my own. Same experience for a traveling partner going to a different destination

I never was able to take this cancelled flight…all flights from Zagreb were cancelled at 3:30 AM of departure day 9/8!

The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.

Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.

One flight attendant not wearing a mask over nose, 50% of passengers not either, and no effort to correct. Boarding was very late with no information - lots of standing around waiting.