Berlin Car Hire

Cons: Price was not like the price offered online, on a trip it's the most annoying thing

Cons: Deposit actually taken; I'd rather have it just blocked. Concurrency implemented email feedback as soon as keys are given back. It's a reassuring plus.

Cons: The office changed (and effectively cancelled) my reservation the day before, calling me several times to negotiate whether I could even have a car. Despite my booking for the day, they told me I could only have a car for four hours or nothing at all. Luckily there are other options in Berlin. Not a particularly meaningful reservation.

Cons: The lady on duty in the office was speaking on the phone for 10 minutes when we arrived. She didn't once look up or gesture to acknowledge us and when she finally finished her conversation she began to interrogate and admonish us on our late arrival. Whilst I am familiar with deficiencies in Berlin customer service, this sort of rudeness was on another level. I would not recommend Enterprise Car Hire on Friedrichstraße!

Cons: the GPS was impossible to,program and then stopped working all together. the car was small which is OK but I would not buy one. the suspension was a bit harsh. the big problem that a mentioned was the lack of GPS. we would have used a map if we knew we didn't have that option.

Cons: annoying transfer, even with free cab ride

Cons: Changing the rental car with big one with extra cost Nobody to receive the car when drop off

Cons: Enterprise keep on spamming kayak car rentals database with rentals that are not available. After booking a guy phoned me to say the car didn't exist, but that he might be able to provide a car if one became available, but he wasn't sure. Totally useless!!

Cons: None

Cons: Rules they do not alow premium cars to drive in poland.polish still cars in germany no poland.kasko insurence cover averything aneway.stupid rule about credit/debit car.can not understand. deposit they reserve from any card aneway , all credit card have limit.better signing directions at airport for returning car.in the last intersection before parking no sign of direction.if you miss you are in big shit

Cons: We ordered a mini car and they left us with a large one. No insurance included in the Kayak rate. Ended up being extremely extremely expensive all in all. Staff were very unprofessional.

Cons: I was delayed several hours on my return. Every rental in America states right on the contract the charge for additional hours and days. Typically it's the same daily rate as the rental. I didn't notice they don't do that in Europe. I was paying 21 euro/day. Imagine my shock when Alamo/Enterprise said it would be 329 euro to bring it back 1 day late. That was more than 16 times the daily rate of my resevation! When I pointed out the absurdity that 1 day should cost more than my entire reservation, they agreed to come down to 120 euro. That was still 6 times my rental rate. In the end they were closed when I arrived so I had to drop it using the after hours key drop. It remains to be seen if they will do the right thing or try to gouge my for a couple of hours. It's worth mentioning that the justification for the outrages daily charge was that they were "completely sold out of cars". So imagine my shock when I dropped off the car and found over 30 clean cars ready to be rented!

Cons: I paid for automatic Mercedes but I got Seat. They asked me to translate my driving licence from my embassy though it is in English and used it before in Berlin with priceline and hertz

Cons: Car did not exist. A call was made (no voicemail) from an unknown number at 9pm the night before my reservation. I returned the call several times, only getting an answer at 11am the next day (4 hours before reservation), only to learn that the car was not available. I didn't receive any other notfication -- no email, no voicemail, and no 2nd call. No effort was made to find me an alternative and no compensation was offered -- only to follow up with customer service.

Cons: The line took a long time.

Cons: Paid 50% more for not mentioned insurrance costs.

Cons: We ordered the car online, preparing to pay 60 Euros, but when we arrived it turned out that we were sole a deal with not insurance. So KAYAK is the problem here. We ended up adding more than double this amount. This is poor programing of your algorithm. I WILL NOT USE KAYAK AGAIN. I received a confirmation to my reservation with a price that had no relations to reality.

Cons: Price changed when we arrived to pick up the car due to issue with insurance. Did not have this issue when renting with Sixt a few days later. No $ surprises. Would not rent from Dollar again.

Cons: Made reservation for fullsize car for 7 weeks the initial deal was good. When I arrived at Berlin (TXL) suddenly Hertz wanted nearly $60 per day for the insurance alone which brought the total from $2100 to $5000. I returned the car the next day and picked up a brand new rental car at Sixt rent a car for $1900 total including full coverage with 0 deductible. Hertz lost my buisness period. I usually use Sixt but made a mistake this time. Hertz is borderline criminal buy asking extremely high rates for extras such as insurance.

Cons: Nothing

Cons: Charged almost 100 more then reservation was for

Cons: None