No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.
No delays, helpful staff, well organised. The check in and boarding procedures ran smoothly. The only thing that put me off is that the meal had spicy peppers in. I would have appreciated at least a warning (if i couldn't have a choice) so as to simply not eat them because they were too spicy.
Schedule and on time departure and arrival were great. The crew was good, but a change in aircraft bumped many of us from our expected seats. It was a crowded flight, but the cabin crew did their best to keep things under control.
The crew was attentive but not intrusive, and was always kind in every interaction.
Austrian was not the issue. Kayak was terrible The flight was canceled. Frustrating but it can happen. The worst was Kayak's customer support around re-booking. I have chatted with a bot, than with a person who insisted the flight was still on as originally booked. while chatting i went on Austrian web page and told the kayak chat lady that the flight is shown as cancelled. She said she will escalate this and that someone will contact me within the hour. When I have asked her to give me the details of the flight she sees, She gave me the general A to B and return B to A. Totally unhelpful. After two hours I contacted them again, They were still saying the original flight is as scheduled and when I explained again I was told I will be contacted within 2-6 hours. NO ONE CONTACTED ME EVER SINCE! I have than contacted Austrian directly and was rebooked on a difficult flight. Kayak continued to send me irrelevant updates about my original flight. Terrible customer service at time of need.
From all the segments I flew it was the only one I did not get the option to choose ni seat, I did not get the quality of seat I had paid for. Crew was nice, airplane was clean, but no food, only water and a small courtesy chocolate. Everything else you had to pay for.
the flight was canceled, and I had to stay more than six days at hotel . waiting . then I had to buy new ticket. really it was very bad experience, and I lost a lot of money and time , and your airline said sorry
Management and staff att viena wasn’t professional,and they are not good by how to communicate and solve the problem, I was shocked , as I know Austrian airlines was amusing Thank you
The baggage arrived damaged and i spent EUR 300 on the baggage a month ago. No responsibility from airline or the handles.
Premium Economy is good value in comparison to Business Class. Not all the perks of Business but a lot of leg room and wider seat and elbow room. Food was very good. I even asked for a Gruner Veltliner wine which was not on the trolley and the attendant went into Business/First to get me a glass. Nice little touch. I would like to have a wider selection of music -- more 70's-80's (guess how old I am).
There were a number of passengers scheduled to transfer to the flight from Vienna to Warsaw. None of them made it because the crew failed to assist them in getting to the gate for the Warsaw bound flight in time. It could have been done very easily with proper assistance.
Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.
Must deplane and take bus in Frankfurt. A big hassle.
Boarding, comfort, food/drinks, entertainment and most of all an extremely courteous and friendly group of flight attendants made my 12 hour flight an absolute joy!
The smoothest boarding, courteous and experienced attendants, comfort and food/drinks I have ever experienced flying Economy on any airline! It made a 12 hour flight no burden at all - Thankyou Lufthansa!
The plain was on time. Better seating, better service than Discover. I wish I could used them for my return flight. I have used them before, and they were always good.
It was freezing in the airplane. Everyone was wearing everything they had with them. The crew acknowledged it was cold, but did nothing about it
Horrible flight attendant in back of economy that screamed at me, have already reported to United. Horrible food - for Gluten free, why would you assume the person is vegetarian? I was served some kind of horrible curry bean paste and multiple cold rolls and soggy vegetables with no seasoning... um no!
I was at the airport on time , I checked in my luggage . The plane was delayed and the gate was change. The flight board did not give information . I did not get chance to fly. I am going to make a claim for it
Never flown with LH before so all in all wasba good experience. Also good to know that approx 24hrs prior the flight opens up for being able to organise the seating free.
It was a short flight, no real service (which is okay). Very bumpy because of weather.
Very good, everything went straight forward, boarding, during the flight, landing and all on time Well done
flight delayed, no information given until late on, Ryanair app said "on time" until 5 minutes before expected departure time, crew rushed us to board, when it was already 3 hours late
I got denied boarding bevause they said they "ran out of seats on a plane"
Speakers were blaring. It's like being in a Moroccan market and you keep getting shouted at with what's for sale
What can you say Ryanair get you there,no frills Not so cheap anymore ..... but what is now days! Would use again as always. Good flight times for us.
Perfect timing, perfect departure, lovely crew on the ground and in the air.
Θα ήταν καλύτερα να προσφέρουν ένα μπουκάλι νερό δωρεάν και καφέ .
Very unpleasant staff, disgusting service, ignoring requests, refusal to help
O voo atrasou um bom bocado A tripulação não era comunicativa,não fez vendas... Não abordava os passageiros... A 1°vez que me acontece tal coisa 🤷♀️
Late again rude staff at gate bullying passengers made us stand in the cold 3degrees for 40 mins before they let us board