Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.
Everything from the price to online checkin and the flight being on time to the crew and food was very good. The comfort level is fine--the seats are very close to each other in Economy. But I guess you get what you pay for.
I guess just the food, but besides, amazing experience flying with swiss
The Zurich airport is a disaster with to small trains running between the terminals, the trains was overfilled (not good in Corona times). It was no directions in the airport with proper lines so you did not know if you ere standing in the right line. They checked your passport 3 times in the airport = a lot of standing in line. Service on the plane could be a lot better, The cabin crew could have offer more to drink (water, coffee, tea), the food sucked.
Everything was on time and efficient - expected from a Swiss crew. But the entertainment system was pretty bad - the display was old. Food was pretty bad and a couple of times they started serving drinks and then just skipped past my row (and likely several others)
They went out of their way. It was very clean and friendly.
There were multiple delays and the food was poor. Better food.
Wheelchair was the excellent service. I didn’t have any food or used entertainment. Overall for my trip experience was excellent. Thank you very much and keep up good work. Best regards
Flight canceled Terrible Post flight management Kept in airport 1 hours with promises of transport but none came
Liked being hydrated. Carryon weight was limited for cold weather clothes that are heavy... could test to improve if possible.
Swiss Air rerouted me at the last minute and lost my luggage. At this time they still have not been able to locate it.
Adequate. You get what you pay for. Absolutely no frills but a cost effective way to travel between European countries.
Flight was 2+ hrs late boarding. Delay updates were nonexistent. Boarding Gate change was by word of mouth.
Disastrous boarding. Entered air bridge only to descend stairs and enter a bus. Plane had insufficient storage, was old and chair recline was damaged. Air stewardess was sullen.
The plane was modern and clean. TAP staff at the airport as well as the flight crew were professional, friendly, and helpful. Overall, a great experience.
The airline made last minute changes to our business class seats splitting our family of 4 with young children who had pre-booked a row of 4 seats. The seat was also dirty and sticky. Our pre-ordered child meals were also not available. :(
Awful experience all around, misleading booking led to disgraceful baggage charge at gate. Tiny uncomfortable seats with little drinks served in small paper cups filled halfway. Difficult to use bathrooms the whole flight and now on the way back we’re stuck in Lisbon a day later because of a diversion on our connecting flight, I will never fly this airline again.
I wish to bring to your attention an incident involving a flight attendant that occurred on my recent journey. The attendant displayed a lack of courtesy, which was concerning. For instance, after accidentally spilling water on a passenger, the attendant dismissed the situation rather than offering a proper apology. Additionally, when I handed over my trash, the attendant reacted negatively because I placed a paper cup on the tray, she told me this doesn't go here and threw it back on my table. It was apparent that she was experiencing a challenging day, which unfortunately impacted the service provided to myself and other passengers. While I understand that everyone can have an off day, it is essential for customer-facing staff to seek support to manage personal stress without it affecting their professional responsibilities.
I suspect that there was an item pilfered from my bag at the TAP automated check-in counter on March 26th at Heathrow Airport around 11:30am. I think that the employee assisting me with my bags took something out of it when I was not paying attention because today, March 27th there is a notebook missing. Please check the camera to see if indeed this occurred. My description: Male, African Decent, 5'8, 180lbs medium build, wearing trousers and a jacket. Employee description: Female, Indian Decent (guessing) 5'7, slight build. Flight 1359, London to Lisbon.
Perfect although it took an hour to board the plane but other than that it was great
Ground staff at Rome gate & boarding were rude and unhelpful
The flight was delayed over 2 hours, we should off left the plane2 late passengers as it’s not fair on everyone who’s followed the rules.
Dreamliner. Yes great if maintained. I didn't see anyones screen work consistently during either of our flights. Worse was their ability to not only dump you out of premium but separate couples and seat someone's carer at the opposite end of the aircraft. This poor gentleman had no hand so his partner who assists him, being seated at the other end of the aircraft, well that really showed us all what Tui think :( It was fairly dire all in all, they advertise all the perks of the dreamliner only in reality you don't have the features and they change the windows and colours to suit their constant sales pitches. Ironically they were so low on stock for the return flight that all their sales pitches were a waste of time! Their contract only favours them and 'operational changes' well they cover every excuse and Tui use it. Surprisingly we haven't reinstalled the Tui app or booked with them since. It's a shame as I rated them highly during the pandemic.
One flight attendant not wearing a mask over nose, 50% of passengers not either, and no effort to correct. Boarding was very late with no information - lots of standing around waiting.
Espargos Amilcar Cabral Intl (SID)Cape Verde
Espargos Amilcar Cabral Intl - United Kingdom