The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight
Pros: "Friendly crew and helpful staff"
Cons: "Missed connection from PEK to XIY due to delayed arrival and early departure. From XIY to PEK, booked and confirmed 11 departure, changed to 12:30 without notification or explaination. Rushed connections at PEK, pretty much ran from the minute left plan to another terminal, through custom, through all the health check points, security check. Just keep the fights on time and keep the original schedules, not arbitrarily change them."
Pros: "Because of our delay, we flew with Air Thai instead of Air China....much better airline"
Pros: "The crew was accommodating during the flight but spoke very little English and could not help with information on connecting flight."
Cons: "We missed our connecting flight due to a delay and the airline would not let us through because we could have made our second flight...."
Pros: "The price"
Cons: "Staff was not helpful and kind of rude unless you spoke their language. Food options were terrible and not very comfortable seat for 13+ hr flight."
Cons: "Connecting though Beijing from Taipei to LAX is not recommended if you can avoid it!"
Cons: "Seats are narrow, leg room poor, and food service is minimal."
Cons: "More TV show choices and more Hollywood movies although I understand it's a Chinese airline not American."
Pros: "Beautiful new plane, professional crew, totally decent food."
Cons: "Economy for 13 hours is always a bit rough, but no more so on Air China than any other airline. And the price was so much lower."
Pros: "Boarding was a breeze, flight attendant onboard we attentive, choice of food orders at least two (in business class, can’t speak to first or main cabin passengers.) Flew from LA to Tokyo. Coming back from Hong Kong to LA. Fantastic flights, will use them again."