£182 Find cheap flights from Japan to London

Staff was excellent. Food could use more variety. -More vegetable options. Menu didn't have juice or soda listed. -The croissants were outstanding!

The flight attendant, where kind of rude, there where hiding for almost 3 hours, without doing rounds to see if people needed water or pickup the water cups, the toilets were full of water cups, because they never come back to pick them up.

Flew on an Airbus 350-900. Excellent aircraft properly cleaned and serviced. Flight crew was excellent plane departed and arrived on time. The A350 has excellent air circulation far better than the 777. I would recommend Asiana to anyone looking to fly in a clean comfortable environment. This is my second round trip flight from New York to Bangkok via Asiana and I will book Asiana again!

Amazing service and fabulous syaff. Loved the jumbo jet too, comfortable.

The entertainment screens are dated and needs to be changed to new screens. Then when we got home, I found out 2 of our luggage’s were damaged (huge) and some items stolen.

I could not choose my seat prior to check in

I had the most wonderful experience from CEB bag drop through deplaning. The staff, the aircraft, food, and cabin crew were all amazing. I want to give a kudos to Marky from Mactan Cebu's Asiana airport staff for his exceptional customer service and assistance.

The crew was amazing and really nice. The OS on the entertainment system could use an update, though. It felt old and outdated but had anything you'd need to keep busy. I usually never use it anyways, but that did stand out.

The seats (legroom) are tight and chairs cushion is stiff (not comfortable). The crew was courteous, professional and friendly. There was no food / snack for this flight (very short flight, but still would be nice to provide some snack for the enjoyment).

seat is so tight other then that it was all right

Excellent. Planes are a little older and could get some refurbishment, but besides that everything was excellent.

The boarding experience was as expected and went well. The plane's economy seating plan is not designed for a positive customer experience but rather for company profit. When the passenger in front of me reclined, the distance from the screen to my face was the span of my hand (thumb tip to pinky fingertip). There is no such thing as personal space in this setting. This results in the domino effect, for when I recline the person in back of me reclines and so it goes. This is not to say that reclining is the answer as the experience is not increased, but simply managed.

Seats were very comfortable. Crew were excellent. Food very good.

The coffee in Premium economy and economy is terrible. That's it. Everything else is great

The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.

The crew were fine. I didn’t enjoy the food at all. I found it unappetising and really had trouble eating it. The comfort level was fine and our return flight is with Cathay Pacific but honestly I probably wouldn’t fly Cathay Pacific again.

Everything went smooth. All flights were on time No changing gates, . No changing flights . It was like a completely different airlines tha n the last time I used Cathay Pacific . The last flight, 2 months ago, I had before this one was from Philippines also . I got changed in Manila and was told it only added 2 hours onto my flight . My 20 hour return trip ended up being 30 hours return with a 10.0 hour layover in New York with no seats anywhere . Everyone was sleeping or sitting on the floor . Unlike the hotel I was given in Manila to wait for this flight home . I never thought I would use Cathay Pacific again . But I did and this time you were great! I should have complained about the flight and layover from Hell a couple months ago. Consider that I am complaining about that august/23 flight now . Thank you got the great flying experience on my way home from philippines .

Everything was good food could be better but ok for economy on my 2nd flight the head ph jack are bad you have to hold pushed in to hear anything but other then that very nice service

We requested special assistance and Cathay Pacific provided it in Sydney, but we were completely forgotten about in Hong Kong - when we really needed the help to catch our connecting flight. Really disappointing service.

Would have liked working outlets on the flight. The first meal was very bleh, the second meal was a lot better so overall okay meals

Good airline for the price. The Air stewardess are great, nothing is to much trouble. Will use again.

Great staff and food. Seats pretty uncomfortable but plenty of legroom. Entertainment system outdated.

The flight was cancelled without any reason. But the next flight to Shanghai has to be cancelled to pay penalty.

Gatwick London-Shanghai -Bangkok.. Would have liked entertainment screens, but I know these planes are not that new. Cheap flights at the time of booking, Emirates wanted double so you get what you paid for. I would fly again with them, but if Emirates was the same price I would go with them.

We were cutting it close on our connecting flight and notified all staff at departing gate and flight attendants. From the start, we were told to check in with the international transfer desk by everyone, except for one lady who wanted to argue the time difference that was already taken into account. We also asked if we could try to exit the plane first (our family of 4 and 8 others on the same connecting flight). They just told us to check in with international transfers. We landed and had very little time to make our next flight. We were not offered any assistance or communication to the receiving gate. We ran all the way to the international transfers gate only to be turned away. I think we could have made it if we were allowed to exit and a call was made to other check in counter. After that we spent 6 grueling hours with our kids trying to rebook a flight. No food of any type of compensation was offered besides a dirty hotel room. The ladies with China Eastern at the Shanghai International counter were rude an unhelpful. We were directed to 3 different counters and waited before they said they forgot about a hotel. It was a long, miserable day. I believe this could have all been avoided.

The landings were smooth . Being unable to check-in online was terribly stressful and the queue at Haneda exemely long. We paid extra for window seats and did not get them.

Flight was fine, however we were not able to check in online, this adds to travel stress. Luckily check-in at Heathrow was quick, but we did not get the seats we paid extra for. We paid for a window and 2 aisle seats from Shanghai to Tokyo leg, but they changed us to middle seats. Not good :(

Again, I was presented with birthday pastries two times as a celebrated my birthday on both legs of my trip. I will keep flying to China using China Eastern airlines. As they made this trip a special one thank you.

2 hours delay on the 1st plane out of the day!!!!!

I will never fly through China again. Maybe it was the mandatory retinal scan just to transfer to another flight or the complete set of fingerprints they require. There are many better and inexpensive flights to Asia if you look.

The flight was delayed for almost 5 hours, but I understand that it was not up to the company, however how they could handle the situation better, they never apologized for that delay, moreover despite passengers being there for 7 hours only thing they did was to give a bowl of instant noodles, afterwards on the plane tiny snacks, people were there starting from lunch time and we’ve arrived to destination at almost midnight

Check in was horrendous! Economy took 2 hours before seeing an agent. Business class was 0.5 - 1 hour.

The first class flight itself was first class, however getting to the airport and getting through the airport was agony. The BA flight sat on the taxiway for ages and caused us to miss our connecting flight which meant half a day lost. Our return flight on BA was cancelled so a dawn flight was made and we lost another half day. Goodby BA

In economy and food was ok, but with limited leg space (and I was in a 2 seat configuration) it was difficult to eat with a tiny seat tray. I spilt wine on my trousers. First time on British Air (I usually fly Turkish Air) and in a 777. Heathrow was pleasant but changing terminals awkward.

Starting with the flight Cairo to London the plain was so poor no entertainment at all uncomfortable seats although it’s 5 hours long,then an American airline plain took me from London to Miami it was a bad experience the crew most of flight time not available and they asked us to help our selves for any snacks if we need. From Miami to London actually was perfect flight with a huge plain and perfect crew but from London to Cairo was horrible plain with stiff fixed seats not movable no entertainment or wi fi very poor Menu which is unacceptable for a business class

There was some delay at Heathrow where a machine needed to "start the engines" wasn't available and they couldn't even find the team tasked to do it. Unacceptable. Caused about an hour delay and seemed unnecessary. Also saw several passengers abusing the overhead luggage situation, having too many large bags and not leaving enough space for others. The crew was good and the refreshments were good in quality and quantity.

They cancelled our ticket, gave us no warning, they reissued it 4 days prior to trip and it was cancelled again when we got to the airport- very stressful, the flight was overbooked so they drove us across Milan to malpensa

Great little city hopper plane. Unfussy and roomy. Nice little snack provided too

I've done hundreds of flights in my life, and this flight was one of the best I've ever taken, From beginning to end, everything went smoothly, professionally, and with a smile and friendly attitude from all employees I interacted with. The food was delicious (and free), as were the drinks. There was just a genial and effective way in the way that British Airways organized the flight -that reminded of days in the 70's, 80's, and 90's, when flying was a fun, and exciting adventure. I enjoyed and had confidence in the abilities of the flight crew, I'll be flying British Airways several more times this summer. Thank you so much for the great experience! Cheryl Olso

Some how I got “offloaded” even though I had my boarding pass Food was horrible Staff were nice and cheerful No headphones were provided

Terrible! I missed my flight to my final destination and British airlines and American Airlines keep pointing fingers on each other’s. Nobody wants to take responsibility