Framingham Car Hire

Car was dangerous with steering problem

Pros: They were nice people.

Cons: The car had a dangerous steering issue where it would jerk to the left or right and it felt like I did not have control of the car. It was very scary and there were a couple of times I thought I was going to crash. The brakes were so sensitive I almost got whiplash the first time I touched the breaks to stop when leaving the dealer. The car was pristine clean and only had 5700 miles on it, but there was definitely something wrong with it. When I told the agent, who also runs the car wash that the rental office is in, he just said he drove the car the other day and it was fine. He was more concerned about closing up for the day, than helping me and was not even apologetic that I had such a stressful time with the car. I don't trust this location and probably wold not rent here again.

Pros: The car had good gas mileage and the pickup location was relatively close to home.

Cons: The agent at Hertz provided absolutely NO customer service. I arrived at 8:55, before the location opened, with a reservation. The first person in line. Still, he decided to process a group without a reservation before me. It took him 30 minutes to process that reservation since the car they had available wasn't clean. When he finally processed my car, they brought a dirty car. Later, when I was driving, I discovered the previous driver had spilled coffee all over the steering wheel which made it sticky and disgusting. Awful.