Recent reviews
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- Negative
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3.2
Cons: Car was super dirty. Miles were overstated
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6.0
Pros: The car was nice
Cons: It had dirt and crumbs from previous drivers (it wasn’t as dirty as the last budget rental I had, so I guess that’s good.) the staff was nice enough, but they were distracted with other things and made me feel like I was inconveniencing them.
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10.0
Pros: Fast and efficent
Cons: Nothing
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5.2
Could be better
Pros: They let me add a second driver for free instead of making me pay the $18 per day fee. They were fast at check in/out and had the car ready when I got there.
Cons: The car was really dirty and smelled gross. I didn't get the car I asked for and had a hard time fitting all our child car seats in the back.
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2.0
Poor customer service
Cons: I needed to modify my rental (or try to) due to a change in work schedule. I was hoping to change it just by a couple of hours. I tried for 30 minutes to get through to Budget and was given the runaround. I called the local office and the phone call was forwarded to a call center. When I spoke with someone at the call center I was told to call the local office, which I just did. I tried that twice and Budget put me on hold and then hung up on me. This had nothing to do with Kayak. I will never rent again with Budget.
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2.0
Becky the Customer service person from hell!
Pros: I liked everything about your rental company except my experience with Becky at my pickup location.
Cons: BECKY!!!! SHE IS THE WORST CUSTOM SERVICE PERSON I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER!!!! I WOULD NEVER RENT A CAR FROM THIS LOCATION AGAIN! EVEN IF THE RENTAL WAS FREE! THIS BECKY PERSON HAS NO BUSINESS DEALING WITH THE PUBLIC!!!!!!
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10.0
Pros: We had a brand new car!!!
Cons: The lady that helped us get set up was not very accommodating.
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10.0
Best car rental place..
Pros: The staff were friendly. The price was perfect and the car was perfect. Overall my experience was perfect. Better than Enterprise. Enterprise recommend them..
Cons: I liked everything.
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4.8
Pros: Price was reasonable.
Cons: When I made the reservation I was told they would pick up and drop me off in a 5 mile radius. That was not true and they refused. I had to find alternate transportation. The car had a very noticeable vibration on 60, 70 and 80 miles per hour. This is not good when average travel speed was 75. Front windshield inside was so dirty I had trouble seeing at night and when the sun was setting. Upholstry was dirty also. Difficult to reach the actual store. Customer service did not have the direct phone number.
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2.8
Cars were filthy. First one I received reeked like
Pros: That they didn't fight exchanging cars. They should have offered upgrade after refusing 2nd dirty car.
Cons: Cars were filthy. The car I kept for the longest time, I actually took through the car wash and vacuumed and wiped out. They were not that friendly. I bought insurance through the Kayak website and Budget said they don't accept it. What's the point???
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7.6
First car stunk!
Pros: Replacement car was excellent. No hassles, great car Check in was great
Cons: First car stunk of smoke and was not clean. Customer service call center was ridiculous. Could not think outside of box, did not have correct information, spoke very poor English
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10.0
Excellent Service
Pros: I really felt that the people at budget emphasized excellent customer service. They were quick, courteous and well priced. I rented 2 times in a 10 day period and both times had a nearly new vehicle (the first car had only 136 miles on it!). I will defiantly use Budget again in the future.
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10.0
Pros: Fast and efficent
Cons: Nothing
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10.0
Pros: We had a brand new car!!!
Cons: The lady that helped us get set up was not very accommodating.
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10.0
Best car rental place..
Pros: The staff were friendly. The price was perfect and the car was perfect. Overall my experience was perfect. Better than Enterprise. Enterprise recommend them..
Cons: I liked everything.
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10.0
Excellent Service
Pros: I really felt that the people at budget emphasized excellent customer service. They were quick, courteous and well priced. I rented 2 times in a 10 day period and both times had a nearly new vehicle (the first car had only 136 miles on it!). I will defiantly use Budget again in the future.
review from
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3.2
Cons: Car was super dirty. Miles were overstated
review from
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6.0
Pros: The car was nice
Cons: It had dirt and crumbs from previous drivers (it wasn’t as dirty as the last budget rental I had, so I guess that’s good.) the staff was nice enough, but they were distracted with other things and made me feel like I was inconveniencing them.
review from
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5.2
Could be better
Pros: They let me add a second driver for free instead of making me pay the $18 per day fee. They were fast at check in/out and had the car ready when I got there.
Cons: The car was really dirty and smelled gross. I didn't get the car I asked for and had a hard time fitting all our child car seats in the back.
review from
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2.0
Poor customer service
Cons: I needed to modify my rental (or try to) due to a change in work schedule. I was hoping to change it just by a couple of hours. I tried for 30 minutes to get through to Budget and was given the runaround. I called the local office and the phone call was forwarded to a call center. When I spoke with someone at the call center I was told to call the local office, which I just did. I tried that twice and Budget put me on hold and then hung up on me. This had nothing to do with Kayak. I will never rent again with Budget.
review from
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2.0
Becky the Customer service person from hell!
Pros: I liked everything about your rental company except my experience with Becky at my pickup location.
Cons: BECKY!!!! SHE IS THE WORST CUSTOM SERVICE PERSON I HAVE EVER HAD THE MISFORTUNE TO ENCOUNTER!!!! I WOULD NEVER RENT A CAR FROM THIS LOCATION AGAIN! EVEN IF THE RENTAL WAS FREE! THIS BECKY PERSON HAS NO BUSINESS DEALING WITH THE PUBLIC!!!!!!
review from
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4.8
Pros: Price was reasonable.
Cons: When I made the reservation I was told they would pick up and drop me off in a 5 mile radius. That was not true and they refused. I had to find alternate transportation. The car had a very noticeable vibration on 60, 70 and 80 miles per hour. This is not good when average travel speed was 75. Front windshield inside was so dirty I had trouble seeing at night and when the sun was setting. Upholstry was dirty also. Difficult to reach the actual store. Customer service did not have the direct phone number.
review from
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2.8
Cars were filthy. First one I received reeked like
Pros: That they didn't fight exchanging cars. They should have offered upgrade after refusing 2nd dirty car.
Cons: Cars were filthy. The car I kept for the longest time, I actually took through the car wash and vacuumed and wiped out. They were not that friendly. I bought insurance through the Kayak website and Budget said they don't accept it. What's the point???
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