Ogden Car Hire

Cons: The vehicle was dirty inside and out when we picked it up. Also it was very difficult to reach someone in this office by phone! I always had to leave a message in another office and have them call me back.

Cons: It seems it is virtually impossible to get a real person on the phone for customer service. Although we rented this Ford Van for a camping trip, it seems Budget makes it impossible to remove the rear seats for camping equipment. This made it difficult to load and unload. According to the manual it should be possible to remove the rear seats, but Budget seems to put the Kaibosch on this.

Cons: Control panel too awkward and too many steps to do a simple function. Car was dirty from prior user. Too expensive.

Cons: First car stunk of smoke and was not clean. Customer service call center was ridiculous. Could not think outside of box, did not have correct information, spoke very poor English

Cons: Cars were filthy. The car I kept for the longest time, I actually took through the car wash and vacuumed and wiped out. They were not that friendly. I bought insurance through the Kayak website and Budget said they don't accept it. What's the point???

Cons: When I made the reservation I was told they would pick up and drop me off in a 5 mile radius. That was not true and they refused. I had to find alternate transportation. The car had a very noticeable vibration on 60, 70 and 80 miles per hour. This is not good when average travel speed was 75. Front windshield inside was so dirty I had trouble seeing at night and when the sun was setting. Upholstry was dirty also. Difficult to reach the actual store. Customer service did not have the direct phone number.

Cons: I liked everything.

Cons: The lady that helped us get set up was not very accommodating.

Cons: I was supposed to take it to the local airport. Guess what? They are not at the local airport and when I called the 1-800 number the address they had was the local airport. When I told them there was no place to turn in the car they didn't have an answer or suggestion for me. When I asked for a local number for me to call a local Hetrz place, they didn't have that either. I found a place nearby and took the car to them. They said they were the dropoff location for the airport. I told them they need to let the Hertz 800 number know because as far as the Hertz 800 number is concerned the airport is the dropoff location. They said they have been trying to change it for years. When I explained the problems encountered when I picked up the car they said there was nothing they can do; that all they do is check the condition of the car and send a statement to the pickup location for them to send me the final bill. I still haven't received a final bill and have no idea what battle lies ahead.

Cons: The location for pickup did not exist. I called the number twice with no answer or help. I called a second location with no answer or call back. I was 2.7 miles away from the second location listed on foot which would've made for a 45 minute walk, when I only had twenty minutes to get to the rental car dealer. Left a message to cancel reservation and still to this day I have not heard back from your company. I have notified my credit card company to hold payment, since the only service your company offered was taking my money. Your service disgusts me and I'm ashamed a long standing company with such a high reputation could bring it down so quickly. You should change your slogan to: "I'm sorry for the inconvenience, but dealing with us will be painful and it Hertz." "So rent a car that won't be there, cause this is how we roll!" Sincerely, The guy you screwed over.