I wanted to give them a five‑star rating across the board, but they lost my luggage, and that really affected the experience.
The flight itself was fine, food was expired and gross, staff were mostly amazing! KLM messed up rebooking for our first two flights that got cancelled and we almost didn’t make it to Amsterdam for an additional two days
I think I previously submitted my feedback about flight lead Katherine in a different field by mistake. Please see those comments. Comments for Hyd to AMS are it was good. The flight lead and service met expectations for satisfactory high quality service but the flight lead did not stand out as exceptional as did the leads on the other two flights so I don’t remember anything specific one way or the other besides the fact I was satisfied.
Flight lead was a gentleman with silver hair and he went out of his way to shake hands and interact with each passenger seated in business class. A medical emergency took place during our flight and he handled it with perfect poise and professionalism. He was gracious and confidently competent. Just what you want from a leader,
Crew is not the cheerful type. very slow meal service (this is their style as have flown this many times)
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
I flew premium economy and this was a good option. Although the seats didn’t recline much, I was able to get some sleep with my head propped against the window. The food was good and the entertainment was wonderful The staff were very attentive and professional
Seats were nice and comfy. Crew was polite and attentive. Business class is awesome and worth the money.
It was operated by Delta. Boarding took a long time. How difficult can it be? Overall decent trip. Liked the Salt Lake City airport. Better option than Chicago for transfers.
Amazing, crew are very friendly and they gave us blanket and sleep aids and plenty of drinks and snacks
Excellent comfort, service, boarding, deplaning. Bad meal (preselected vegetarian) but only vegan was available from a passenger cancellation. Bland and not very filling except for thin passengers.
Some of the rudest flight crew I have encountered in over 40 years of flying. Despite pre-ordering a vegetarian meal, the only options provided included meat, with no other choices or substitutes offered. Additionally, the sound on the entertainment system was not working. With flight delays had only 20 minutes to make it to next boarding gate and after running most of the way made it to flight with 2 minutes to spare Will never fly SAS again and I am looking for partial refund for false advertisement.
I feel SAS is the only airline that does not let you choose your seats when you're checking in, and so we were forced into two middle seats and it was quite uncomfortable. There are not enough new and quality movies available on the entertainment system. After our inbound SAS flight being canceled with less than 12 hours til departure, the whole experience flyign with SAS wasn't great.
My biggest recurring disappointment is that I buy a pre-assihned seat while pucrhasing the ticket and then when checking in it disappeared and I have to buy it again. That's very disappointing and actually a reason I will actively avoid SAS in the future
SAS cancelled my flight SK910 on Sep. 21,2026 because a construction crew from New Jersey Transit accidentally cut through a fiber optic cable which enabled the control tower at Newark Intl. Airport to communicate with all flights. Over 600 flights were cancelled including mine. My boarding code was B2WJMJ, I demand a refund of all monies spent toward this reservation!
More movie options More friendly responds to passengers requests More stops from crew inside airplane
Didn't care much for the food but maybe that's just because I'm American and the food was very European. Would have liked a second alcoholic beverage service in a 7-8 hour flight. I was offered two wines to have with dinner though and should have accepted both. I didn't realize they would only offer alcohol once. Lights were never turned off in the cabin for sleeping. Flight was delayed several hours with zero explanation from SAS. However, the flight attendants were fantastic. We were traveling with a friend who needed oxygen and they were very attentive and helped him throughout the flight. That was greatly appreciated. The pillows and blankets are great. Gift bags with toothbrush etc so nice! This was our first time traveling Premium so alot of perks we were used to getting! The flight was smooth and I loved watching the planes location on the seat screen and being able to watch movies etc. overall it was great I would definitely recommend SAS to anyone and hope to fly with you again sometime.
Food was excellent and plentiful! Cabin crew seemed to truly enjoy their job. Interacted with passengers with a friendly nature. Very pleasant flight
they had to land at Dulles instead of EWR and had no one to help all of the stranded travellers the crew was rude and not helpful as well
Lounge was top notch h with great variety of food and drinks. Cabin crew were great. Smooth flight.
My seat 3G did not go down fully and the buttons were not working properly
Food was the worst I’ve had on a VA flight. Normally it’s a lot better
The staff was not very polite but the flight was very very nice and comfortable and the entertainment was great
Unfortunately delayed 2 hrs due to faulty tyre.. which had to be changed, but better safe than sorry.
Security area in terminal 3 needs to be made much nicer. Less claustrophobic and use of glass and big ceilings wouldhelp
accomodating check in staff, friendly flight crew ( a crew member was speaking tactlessly and was overfamiliar with passengers
Seats need to be updated. Allowance needs to be made for dinner service at an alternative time
The crew should demonstrate flexibility by moving a screaming infant to its own seat with 1 parent
If I could fly Virgin Atlantic airlines to every place, I need to go, I would. Leaving Heathrow through the special virgin air entrance, security is completely white glove service. I love this airline. From ticketing agents to flight staff everyone tries to make it a wonderful & happy flight experience. I wish other airlines copied the positive culture of Virgin Airlines.
Flight was canceled after 5 hours of delays sitting at the airport
I’m still in Boston and I was supposed to be home yesterday at 2:30pm
Paid relatively a lot of money for a not comfortable seat. I would not take this service again until seating is improved. Food also not up to standard for price paid.
From Edinburgh to Boston was pretty good, actually! From Boston to DCA? Not so much. More food offerings for those w/gluten issues please! I don’t do well w/wheat OR legumes so neither the pasta nor the lentils would have been good for me (or pleasant for those around me on a 6+ hour flight!). Staff on the Boston to DCA leg were brusque compared to those on the other 3 legs of my trip. Also, I paid $19/seat to select 2 seats on the Boston to DC leg and we didn’t get those Row 8 seats but were sat in ROW TWENTY-FIVE😕 Someone owes me $38!
Jetblue provided a very good service during the flight, the plane in a very good condition, the crew is professional, everything was on time. That's it!
It was good. I prefer JB over other airlines.I just wish we had headphones for the films, but other than that - good.
The regular feedback of any changes to our flights. The Jetblue staff were very helpful. Our flights were great. Lots of leg room!
Always delays from Boston to Salt lake but this time was very long. Don’t understand while they board the passengers and then make them sit in the plane
The new seats JetBlue uses angle downwards, so the entire flight you are sliding forward out of your own seat. These seats suck!
We liked the flight, but not in JFK, not in Gatwick it is no lounge and this was surprising and disappointing. I think by now it is understandable that COVID will not go away and why it should not be business lounge?
My inflight entertainment unit was not working. The chair compartments were broken. The suite door would not latch. Given the cost of the total ticket, I was extremely disappointed in the service. The flight crew was not very helpful.
7 hours is a very long flight - the crew was ever present and helpful. The cabin was comfortable - WiFi was a disaster as was the entire entertainment and flight info system. They could have helped passengers by explaining that the information available on our screens and our continued attempts to entertain ourselves with our phones would be in vain. Other than that - all was well! Very comfortable seats, amenities galore and lots of crew attention. They might have benefitted from more crew as very few served the premium and basic economy,
The boarding area was crowded with inadequate seating. Flight delayed which made it uncomfortable.
Terrible we had to wait out in the cold for transfer bus to take us to the plane. Once we finally got on the plane seat had no cushioning not comfortable at all. Food was overcooked and dried out. I was skipped over when they served drinks I had to call them back to give me a drink with my food. Overall terrible experience this time. I have used BA before and never experienced service like this before. If this keeps up I will look for other options
My experience on this flight was good. The seat I had had a lot of leg room, but it was so close to the aisle that the flight attendants kept bumping into my visual monitor connected to my seat to watch tv.
It was fine, but it cost me twice as much to return to Boston as it took me to get to Heathrow from Boston two weeks prior. I flew on Jet Blue over and it was half the cost of British Air.
Staff and comfort were great but first choice meal was unavailable even in row 21.
Cabin crew was very good. No wifi and no doors to the suites
Would not let me board with my fragile guitar so had to check it in. Who knows what the icicles did to it. Not happy. Had to run to catch my connection in Heathrow. After a bus and a train? Was asked by a guy in the middle seat to change my window seat with his girlfriend's middle seat further up in the plane and I was insulted. What nerve! The food was unhealthy and the seat was cramped. Could not wait to exit.
need more US friendly food options. Directions on getting to the next gate were terrible - resulted in long walks to the terminal and then finding I couldn;t enter there and had long walk back, then train to security then train back to where I started in the first place
