Inverness Car Hire

Pay attention to your charges and Insurance details

Pros: None

Cons: Service was poor and filled with sneaky additional charges with little explanation. After paying for full insurance and having a defective front tire to start, they refused to reemburse for the replacement we had to fix during our trip out of pocket. Completely Irrational explanations as to why, $390.00 USD for a 4 day rental is an absurd scam. From the original quoted price of $89 +$150 for full insurance total. Upgrades were given and put on bill and told at desk no additional cost (nav, car upgrade) based on inventory availability after booking in advance, then charged to the final bill. Steer clear of Avis/Budget.

Misrepresentation of Costs

Cons: Cost you quoted me was no where what i was charged in Inverness at pickup, plus outrageous costs for additional drivers AND big difference n what you quoted me for insurance and what they charged me.

Unhelpful in a pinch

Pros: The car was clean and functional

Cons: The pick up process was slow and confusing. We got a flat tire and there was no spare, no patch kit, and Budget was extremely unhelpful throughout the entire process. Ended up having to pay for a tow truck, and a new tire out of my pocket and then upon returning the vehicle, there was no one that was willing to talk to me about the whole experience and just told me to call the customer service line, which is even worse to deal with, and it was just a terrible rental experience all around. The issue with the tire is still unresolved, and I am spending hours trying to get reimbursed, but to no avail. Worst rental experience I have ever had.

Wrong information provided

Pros: Everything from booking to return was super good

Cons: The amount mentioned in Kayak was in USD but Budget charged in GBP. The website and the email that I received clearly mentioned that I will be charged in USD . Now after return I paid in GBP which costed me more than the initial amount plus the foreign transaction fee for my credit card.