Charged for extras and lied to!
Pros: No problems with the car
Location of the lot was in a decent area
Not much else positive
Cons: Paid for car rental via kayak in full. Waited for 45 minutes to vetserved. Told representative at desk I did not want any extras. I questioned the accepted personal insurance and was told it was included in the voucher. I repeated I did not want any extras and he said it was included so no problem.
Went to collect car which wasn't there. Had to go back to desk and finally after another 15 minutes got keys to another car.
Rental went OK. Returned car and questioned the fees but was told all included and no extra charges. Upon returning home card had been charged £160. Had to call budget and now they are investigating which will take them 10-15 days. Won't use budget again after blatantly being lied to!