They charged me extra for insurance. I paid triple than what I planned
Cons: Their credit card machine was not able to block about 1K Euros from my credit card (for 30 days), which was the condition for not paying for extra insurance. Apparently even a scratch would cost me 600Euros, but I did not mind.
Thus, I was forced to pay triple the quoted price to get the car because of the insurance cost.
The issue was certainly with their card system and could be something they do on purpose to pocket the insurance money. I am confident that my card had no issues because I called my credit card company and they could not see any transaction going through and the money amount was not an issue.
Pros: Car performed well and had no issues during the week hire. Staff were doing well for working understaffed and working in stressful conditions.
Cons: Long wait for pick up due to being understaffed. Car had not been cleaned, made me a bit worried if it had been checked mechanically. Drop off was a lot better but still only one person working the desk and driving the van . Had ordered a Ford C max but ended up with a Volvo D2... good bit smaller for luggage.