Grand Emperor Hotel

Pros: The staff on duty at reception and concierge during daytime are extremely warm, friendly and helpful. Hotel breakfast was really fresh & delicious with a very good variety. Cleaning staff were ...

Cons: I was told upon check in that the billing department had erroneously verified my credit card twice for my 2-night stay and this would be corrected upon checkout. I asked why it could not be done at ...

Pros: I liked their initiative of providing a handphone to the Customers. For a tourist like me...it was really helpful.

Cons: Their variety of food in the breakfast kitchen - limited variety during or 2-day stay.

Pros: Staff was amazingly attentive and professional. Betty at the restaurant is a fantastic maitre. Jenny at the reception was great and attentive. We will come back.

Cons: A little mould smell in the room

Pros: THE HOTEL BUFFET BREAKFAST IS NICE AND WE LIKE IT VERY MUCH

Cons: THE ONLY THING IS HAVE TO WAIT VERY LONG FOR THE SHUTTLE BUS TO HOTEL , AS I HAD WAITED ALMOST AN HOUR AND YOUR SHUTTLE NEVER COME SO I HAD TO TURN TO OTHER NEARBY FREE SHUTTLE BUS AND WALK TO YOUR ...

Pros: The Location is excellent and the morning breakfast is good.

Cons: The casino , so normal and they don't have much table games. The jacpot machine is so old compare to those other casino in the area.

Pros: The location & the size of the property. Not too big nor too small.

Cons: Could have more staff at the lobby. More signage for amenities.