|""Super Clean , great bed.""||(in 15 reviews)|
|"Really clean and great service."||(in 23 reviews)|
|""Great staff, good service.""||(in 86 reviews)|
|"The towels were awful."||(in 7 reviews)|
|"First night in the hotel was probably the worst night of my hotel experiences."||(in 4 reviews)|
|"I booked the hotel through booking."||(in 24 reviews)|
|great breakfast||in 185 reviews|
|friendly staff||in 177 reviews|
|great location||in 137 reviews|
|nice pool||in 107 reviews|
|great hotel||in 100 reviews|
|great service||in 60 reviews|
|comfortable rooms||in 55 reviews|
|poor service||in 54 reviews|
|second time||in 24 reviews|
|great bed||in 21 reviews|
|clean towels||in 18 reviews|
|medellin||in 18 reviews|
|steam room||in 13 reviews|
|el poblado||in 10 reviews|
|great in the restaurants||in 10 reviews|
|first night||in 7 reviews|
|san fernando||in 6 reviews|
|mr juan||in 2 reviews|
Lobby bar. Mr Jaimie expert service. Very attentive and profession. Every evening when we returned we sat and had coffee and cookies. He made us feel at home. Even in pjs we went down to have coffee we him. Mr. Juan Pablo our bell hop was also excellent very observant and wiling to help. The rooms curtains or drapes were run down. Too much day light to sleep. He actually came to room and taped drapes shut. Thank mr. Juan Pablo. Teo members of staff that were very friendly and always willing to help. Front desk were younger employees felt like they were just learning the ropes.
Toiletries and no hand wash towels for bathing. Also you had to ask for hair conditioner or shampoo wasn’t just daily replaced. Towels did not feel soft to touch or or skin. Definitely needed some fabric softeners or new towels. Mattress a little too did for my liking. Other than that we tried to make it home.
Service was excelent, every person that works there always had an smile in their faces and were more than happy to help You with anything you needed.
Breakfast was included every morning which was very convenient. Staff were very friendly and room was perfect. Hotel is close walking distance to malls and restaurants if you feel like leaving the hotel for lunch or dinner. Overall great hotel and would definitely stay there again.
Mediocre 5 star hotel
I really liked the services and the attention of a doormen(Fernando restrepo) who made my stayed more pleaceant . He understood customer service better than the front desk manager or staff
The internet (wifi )only worked in the bathroom so after 3 calles to the front desk and after nobody came to help I had to moved my office to the bathroom and I worked all night sitting on the toilet because it was the only place the wifi worked(afemter speaking to the front desk manager ,36 hrs later they brought a modem to the room and the wifi connection finally worked ) . Both rooms I experienced had smelly courtains ,the toilet on the first room leaked all night and created a large pool in the bathroom .the bath tub was not draining properly in both rooms that I slept during my stayed . The second room I was moved in to ,was directly in front of a major construction project on (la loma de los parra)and the air powered jack hammers began operating at 7:59 am so I never had a chance to fully rest .it was not a great experience and I won't be back to that hotel .
Chose an other 5* Poblado hotel when you visit Med
Lobby was pretty and grand
Towels felt like sandpaper on my skin - and I'm a grown man with rough skin not a dainty lady or child. "Hot" water was lukewarm at best ... A nice hot shower would've been nice at this price. Hotel staff doesn't speak any English Location is away from restaurants or nightlife (though cans are cheap). Better service and nicer properties in the 5* range are Hotel Diez Hoye Charlee
Stayed for a week with a friend , very nice property, great customer service in an upscale secure location within walking distance to malls, restaurants, secure atm etc. breakfast buffet had very good assortment of food and baked goods. I would say the only draw back was the rather too firm bed.. And we had no pool during our stay as it was being remodeled. Overall a good place and value. Would come back
Big and well located.
Old rooms, smelly fabric, deficient bathroom.
Stayed at the San Fernando Plaza twice during our vacation in Colombia. Rooms were very nice. After reading some reviews, we were expecting there may be issues with spotty internet, but only experienced it the first time we stayed with the connection not being very strong in our room. Didn't have a problem with the internet everywhere else, but couldn't get a strong signal from in our room. Other family members also staying at the hotel didn't have any problem getting internet in their room, and the second time we stayed, we had perfect connection in our room which was on the opposite side of the hotel from our first room. The breakfast was amazing and we had such great service. Everyone was very nice and helpful, and I didn't feel as though they tried to haggle for tips or anything of that sort. We did have a small mix up with our room not being available despite arriving after the 3 pm check in time, but it was taken care of pretty quickly. Over all no complaints, would definitely return!
Will not return
I thought that I would like the location but that was not the case.
Very poor service from the reception staff and the Internet connection was terrible.
- Employees are obsessed with getting tips and do not miss out on any opportunity to ask for them. They were even willing to add a tip to which I had not agreed to the room service receipt AFTER I signed it. Very bad style. Thus one star rating.
Helpful staff and good location
Fees that could be avoided only if they tell you that those are optional
Location was decent. Hotel was in good shape as far as cleanliness. The breakfast was pretty dang good relative to most hotel breakfast buffets. Receptionist luisa spoke really good English. They gave me late checkout till 3pm! The hotel was a good deal for what I paid.
My room was not soundproofed at all. Every voice in the hall, phone ringing in other rooms, doors opening and closing, etc, might as well have been happening in my room with me. They did not have the rooms ready when we arrived despite our having arrived at close to 3pm. One of the rooms was not ready till almost 5pm. The Internet disconnects automatically if your device goes to sleep. A minor annoyance but after the 100th time entering the username/password it got to be pretty aggravating.
Set in Medellin, Hotel San Fernando Plaza is within walking distance of EAFIT University and offers a rooftop terrace, a sauna and a heated pool. It is located a short walk from Parque Lleras and Centro Comercial Santafe.
The hotel provides a variety of wellbeing amenities, such as a spa, a fitness centre and a beauty centre. It also offers babysitting services, a currency exchange and a reception that operates 24 hours a day. Recreational facilities include miniature golf.
Hotel San Fernando Plaza has 167 rooms that are equipped with all the essentials to ensure an enjoyable stay.
The hotel's on-site restaurant provides a convenient option for guests wishing to dine in. In the evening, guests are welcome to enjoy a drink in the cosy lounge bar. Room service is available 24/7, and a selection of eateries can be found nearby.
Hotel San Fernando Plaza provides a convenient base to explore Park of Bolivar and Plaza Mayor. It is also less than a 20-minute car ride from Metropolitan Cathedral of Medellin.
based on 2,142 reviews
Policies vary by room type and provider.
Hotel San Fernando Plaza is located at Carrera 42a No. 1-15 in Poblado, 0.6 miles from the centre of Medellín. Parque Lleras is the closest landmark to Hotel San Fernando Plaza.
Check-in time is 15:00 and check-out time is 13:00 at Hotel San Fernando Plaza.
Yes, Hotel San Fernando Plaza offers free Wi-Fi.
No, Hotel San Fernando Plaza does not offer free parking.
No, Hotel San Fernando Plaza does not offer free airport shuttle service.
Hotel San Fernando Plaza is 1.7 miles from Medellín Enrique Olaya. Hotel San Fernando Plaza is 10.5 miles from Medellín Jose Maria Cordova Intl.
Yes, Hotel San Fernando Plaza has a pool on-site.