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Cons: "Every thing was good"

Pros: "Food, entertainment system were very good"

Cons: "Long delays, poor information, cold food and an entertainment system that wouldn't play films properly."

Cons: "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."

Pros: "Attentiveness"

Pros: "The food, the seats, the in-flight entertainment were all great, like flying used to be. Whenever we have the opportunity to fly their routes we will most certainly do so!"

Pros: "Entertainment"
Cons: "Plane was hot on the flight going TK 6. Flight on the way back TK 5 was much better."

Cons: "Why were they first from the Turkish Airlines staf to puschese new tickets and pay out of packet"

Pros: "The crew, the food and the entertainment on demand."
Cons: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."

Pros: "The staff is very friendly and helpful"
Cons: "Everything was good"

Cons: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."

Pros: "Punctual in terms of reaching destination, all else average."
Cons: "Less leg space, pantry service below expectations."

Pros: "Overall experience was good."
Cons: "In comfort leg space can improve. Entrainment: in TV Series are random, they should be season wise placed so you cannot see the series in a link."

Pros: "Good movie selection and food, crew were very friendly."
Cons: "I felt very cramped in my seat and it was hard to not slide out or to the side."

Cons: "They are telling me because I booked with Kayak through PriceLine or vice versa they will not give me any hotel for my 14 hours lay over."

Pros: "Great comfy seats, coffee, and snack for just a 2hr flight. Happy it was vegetarian!"

Pros: "Service"
Cons: "None"

Pros: "Excellent cabin crew, food and entertainment"
Cons: "Connection time between arrival time from Tel Aviv to Miami was very short. We had to sprint from the transit security area, through the crowded main terminal, to gate 705 to our sole connecting flight to Miami. A bus or other form of transportation should be provided to gates that are very far away. We were the last ones to board. Private security staff at the gate prior to boarding the bus to take us to the plane confiscated my Bluetooth headphones under the assumption that they fell under TSA's prohibited electronic devices (which they do not). When on board the plane, I noticed another passenger with similar headphones which were not confiscated- selective enforcement."

Pros: "They try to impress, quite attentive and nice. Plane is clean an new B777."
Cons: "Flight was too exhausting, but Turkish Airlines have nothing to do with this. Ataturk Airport in Istanbul is ... mediocre at the best."

Pros: "Everything"

Cons: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Pros: "Comfortable plane Good food Excellent entertainment options Friendly service"
Cons: "Turkish flights always seem to be late in boarding"

Pros: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Cons: "That the plane was not full and we could had better seats if we were made aware of that fact."

Pros: "Business class did have their own line."
Cons: "It did not matter where you were on the flight, last row or business class, you all boarded at once. It was a big free for all. And usually business class is given a given special treatment as soon as they are seated but it was not the case. The short flights are not worth the price of the business class."

Pros: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again.After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."
Cons: "After checking in in Manila, they told us there is no more seats for us and we're not able to board the plane that we booked few months in advance! Wtf! We had to board next plane the next day, 24hours latet! One day of our vacation lost. Going back was no better since the plane from Manila had slight delay and we missed our connecting flight to Ljubljana for just few minutes. Disappointment again! We got home 15 hours later than we should have. Don't think we will fly with Turkish airlines ever again."

Pros: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Cons: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"

Pros: "the crew was very nice and helping... everything went like clock :) was excellent... i got to early to the airport but overall it was great flight and i enjoy it the crew was very nice.... also to see the plain chef in the boarding is genius"
Cons: "nothing all was good"

Pros: "Very clean, comfortable, great service and very kind attendants, great food, accommodating comfort for the long trip I had. Definitely the best airline experience I have ever had and all for an incredible price, under $600 to fly from Miami to Rome!"
Cons: "Nothing."

Pros: "Service was great food and drink"
Cons: "The air conditioner was not on, it was too hot in the plane."

Pros: "Everything was appreciated"

Pros: "Liked the food and service"

Pros: "Crew was very attentive and respectful"
Cons: "I asked to be upgraded to the first class since I wasn't feeling well. There were many vacant seats and I was willing to pay the difference but I did not given any response other than they couldn't do it while boarding."

Pros: "Crew, plane, entertainment."
Cons: "That it took 4 day's to get my luggage. I deserve to be compensated."

Pros: "Everything on the plane was great."
Cons: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."

Pros: "Turkish Airlines has some of the best amenities of any airline: great meals (and often), clean planes, plus two free checked bags for flights between Middle East and USA."
Cons: "The plane was overbooked with MANY seats having been doubly assigned. After more than half an hour we were given a new seat assignment (in first class! Business class had already been filled with other double bookings!). They did their best to accommodate everyone though and the remainder of the flight was very pleasant."

Pros: "Everything"
Cons: "N/A"

Cons: "There is nothing I've didn't like"

Pros: "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
Cons: "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."

Pros: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Cons: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."

Pros: "There was a lot to choose entertainment wise."
Cons: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."

Pros: "Nothing"
Cons: "Poor Business class Entertainment system didn't work Seats didn't recline Boarding was terrible Staff at Istanbul airport very bad Organisation terrible support very bad"

Pros: "Very Modern plane, good seats an entertainment system, reactive crew."
Cons: "No problems"

Pros: "Best menu vs. previous 3 Turkish Airlines flights on this trip. Great movie selection. Accommodating crew. Comfortable chairs. Nice travel packs."
Cons: "Bathrooms were very dirty by half way through the trip. Crew should keep them cleaned. Free Wi-Fi should be the standard on such a long flight. More leg room needed for Americans & Europeans above average height. Larger water bottles should be passed out before sleeping hours. Each passenger needs a personal fan. Temperature was too warm. Gate agents in Istanbul had a very confusing set-up to get on plane. Gate agents not empowered to help passengers with all issues that arise. We left item at gate in Catania, & gate agent unable to offer any help or detailed guidance to help us work to get it back."

Pros: "Movies!"
Cons: "Crew need to smile a bit. And even if you don't choose the food in advance, there should be vegetarian option."

Pros: "Great staff. Very hepful when I needed to switch seats."
Cons: "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."

Pros: "Crew food and entertainment system had many options which helps on such a long flight"
Cons: "Leg room was below average. Entertainment system only had movies. No tv shows so nothing of short duration"

Pros: "The food tasted good and I wasn't expecting a meal on a 2.5 hour flight."
Cons: "Temperature in the plane was about 40 degrees Celsius with no explanation. We needed better air flow and more water. Staff was a little bit cranky. There were no headphone adapters for the in-seat headphone jacks, only poor-quality, ill-fitting headphone sets. Boarding was chaotic and took way too long, delaying our departure."

Pros: "Lots of nice little amenities (lip balm, sleep mask). Tons of movies to choose from."
Cons: "Seats were small, old and uncomfortable."

Cons: "The passenger is treated w courtesy staff go beyond to assist accommodate. A definite GoTo again"

Pros: "Delta service and comfort is always excellent."
Cons: "All is great just keep it up"

Pros: "Great entertainment options, best in class"
Cons: "Earlier food service for more sleep"

Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"

Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"

Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!"

Pros: "I flew standby (for the first time) to London and check in team in NYC was great."
Cons: "Now, the team in London, wasn’t so great. They were a bit rude!"

Pros: "Entertainment was good and there was a choice of food."
Cons: "The crew sucked."

Pros: "The A330 was comfortable and the crew was efficient and cheerful."
Cons: "Delta is the best experience we've had of late."

Cons: "KAYAK did not informed us we have to pay for our luggage!"

Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."

Pros: "Flight attendants were amazing"

Cons: "Wifi was completely useless. I prefer to pay to get simething."

Pros: "I had an awesome seat 10a with plenty of leg room."
Cons: "It was as good as can be expected."

Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."

Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane"
Cons: "Need to have food choices available for those with allergies. Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Even in comfort+ class the seats are tiny with little legroom. Also, please clean the bathroom every few hours"

Pros: "Food was so good. Crew was also very nice."

Pros: "Entertainment and food and service were great."

Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether."

Pros: "Amazing service and F&B offered was wonderful"

Pros: "Crew were friendly. Food was ok. Gave us lunch, snacks, warm cookie and sandwich/dinner for 9 hour flight. Needed all of it."
Cons: "Space would have been really tight if not moved to bulkhead."

Pros: "Good crew, good service."
Cons: "No complaints!"

Pros: "Everything. Food, staff, checking in. All were great"
Cons: "Would have preferred they let me choose a window seat. I wasn’t given the option"

Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked. Those extra little touches are appreciated"

Pros: "The crew were kind and courteous. The seat was comfortable."

Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
Cons: "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"

Pros: "In rescheduling us they only charged us $54 per person"
Cons: "Reminder came 20 min beforehand and because I didn’t pre check in we missed the flight even though the plane had not even arrived.... terrible experience in Paris and impacted our life in a large way.... not a good experience using kayak"

Cons: "Crew was rude and made everything seem like a chore."

Pros: "Decent service"
Cons: "I booked with KLM (sky team) two separate return bookings on via SKY TEAM JFK > heathrow (delta) Heathrow > Amsterdam (klm) On the return leg, I couldn’t check my bag all the way through to JFK even though I stayed on SKY TEAM carriers. That should be possible, otherwise the value of staying in SKY TEAM isn’t as valuable to me."

Cons: "One of the older male flight attendants was not polite. Got a ride, short response when asking him for anything."

Pros: "Good films"
Cons: "Seats cramped, legroom bad"

Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"

Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."

Cons: "Delays!"

Cons: "Price to get a little more space"

Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."

Pros: "The variety of what you could listen to or watch. Liked the way the seats reclined. Plenty of leg room (I am short)."

Pros: "There were alot of good movies to choose from, and the food wasn't bad."
Cons: "It's always very uncomfortable to sit on a plane for a long time, but that's nobody's fault"

Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Cons: "Music was a. Bit limited"

Pros: "The food was excellent, as well as the flight attendants."

Pros: "Crew, food was good, comfort"
Cons: "The boarding .. We had to climb the steps to get in .. But the crew apologised"

Pros: "Extra leg room with Sky priority"
Cons: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."

Cons: "The entry into the Atlanta airport after landing was somewhat chaotic. We were backed up circling before landing for ~ 1 hour and there seemed to be an unusually large number of folks trying to get through customs/security - noe Delta's fault but an unwelcome experience after being in the air for 8+ hours."

Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"

Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"

Pros: "I like Delta empowering women."

Pros: "Meal quality has improved"

Pros: "Plenty of movies and music to entertain"
Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well."

Pros: "Service was good. Attendants polite. Information good."

Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."

Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("

Cons: "Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again"

Pros: "Didn’t like anything. Mediocre all round."
Cons: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."

Pros: "Nothing!"

Pros: "Boarding was quick and good"

Pros: "Nothing at all, whole experience was incredibly stressful"
Cons: "The transfer was awful. Long line for the frankly bizarre security check despite never leaving the terminal, incredibly rude staff at Frankfurt airport, all wearing may we help badges, so kind of answered their own question. Check in staff once we had sprinted th length of the terminal very rude"

Pros: "Crew very helpful."
Cons: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."

Pros: "Good"
Cons: "More varieties of whisky on board"

Cons: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."

Pros: "Staff were ok, did all they could"
Cons: "Not enough information especially for people with connecting flights"

Pros: "Everything was on time and efficient."

Cons: "a bit late"

Pros: "Despite the short flight we were still given food and as always I love airline food. Free alcohol is always a bonus as well! Nice crew and timely take offs and landings. Could bring two hand luggage (backpack and suitcase) which I like even though I didn't have to pay extra!"
Cons: "No negatives."

Pros: "Very explanatory clear and responsive. There was a short delay they kept us informed clearly and responsibly. Excellent flight and superb performance. Very polite and helpful."

Cons: "Flight from Heathrow to Frankfurt delayed, when we arrived we had no chance of making our connecting flight to Split yet no one told us. No one at the gate which didn’t say final call (or on any of the boards) or anyone calling us over the tannoy at any point. Super rude “flight manager” A. Turini burst out laughing when we told him our situation and when I asked why he said “Well would it make you happier if I cry instead?” So unprofessional."

Pros: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Cons: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."

Pros: "Crew and service was amazing"
Cons: "No entertainment food Horrible"

Pros: "I like everything about Lufthansa in terms of quality and service"
Cons: "Punctuality. I fly lufthansa twice a week and I have yet to fly on time. There are always a delay."

Pros: "Not much"
Cons: "Almost everything"

Cons: "Cancelled flight and transferring me on turkish airlines again the flight was delayed over three hours.,obviously we have missed our connection flight to Beirut and now waiting in front the hotel desk because the first flight to Beirut is 12:25 pm , I have lost 2 days from my holiday,I'm very tired and upset, I will never use kayak ever again and I will tell all my friends and family to avoid it."

Cons: "The flight was delayed . When we arrived in Frankfurt, there was a quie of 200m . After waiting 10 minutes, they asked us to go to other passport control . We had to walk onother 10 minutes to get there ."

Cons: "Not entertainment at all"

Pros: "The boarding process was smooth, take off delayed by just over an hour but the Crew were exceptional with providing updates and bringing around refreshments whilst we waited."
Cons: "Seats were a little uncomfortable but outside that not much I can fault the airline for."

Pros: "Made up most of the time. Latrobe leaving due to queue."
Cons: "That I did not know in advance there was a snack. Would have odered vegan as it was had nothing."

Cons: "I didn’t like it because when I asked for a big water bottle, they refused to gove it to me while I am sick and suffer dry throat. The space is rather small. If you are 5ft 5 and above person, I honestly would suggest you buy extra legroom for comfortable purposes. Also, there is like 1 restroom on the whole plane and if you sot at the end, you are screw. Lets not forget that they delayed our flights like 4 hours and only gave us 1 voucher for snack. I don’t expect the experience will be fancy but this is a total disappointment!"

Cons: "It took ages to go through the security check, although I have mentioned that I have a flight connection that is due to leave nobody gave a s..t, so I missed my flight. Now I’m waiting at the airport"

Pros: "The short wait for departure."
Cons: "The long complicated walk to the gate...."

Cons: "Cancelled then delayed then had to stay in Frankfurt and was a day late"

Pros: "The environment was very nice. Relaxed and roomy"

Pros: "The counter staff in Heathrow was great"

Pros: "The crew were very helpful and friendly"
Cons: "The flight was delayed"

Cons: "Very very long walk plus train to baggage reclaim at Munich"

Pros: "Everything was perfect ... pilots are so good and professional..!!)"

Cons: "Poor food on first leg. Sat by a man who was allowed to have 7 cans of beer. On second leg of journey I was willing to pay for food. The best choice for anyone trying to eat a healthy diet was pot noodles. Air Canada get 2 stars. Return journey on United gets 4stars."

Pros: "It’s nice that Lufthansa still gives food onboard"
Cons: "My Lufthansa flight left with 1hour delay"

Pros: "Smooth process. Regular updates."
Cons: "Late departure."

Pros: "Good attitude"

Cons: "It was cancelled and I had to wait in line for over one and a half hours to speak with someone to find a solution."

Pros: "Fast-track security, Lufthansa lounge in Heathrow T2 was fabulous, with incredibly attentive staff, flight stewards were extremely polite and also attentive. Great in flight snack and drinks. A real pleasure."
Cons: "The long walk at Frankfurt - but you can't blame the airline for the place the plane docks at."

Pros: "Friendly helpful staff."
Cons: "Delays."

Pros: "Fast and efficient boarding"
Cons: "N/a"

Pros: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Cons: "Slim seats very uncomfortable and legroom too little"

Pros: "The food and drinks was very good."
Cons: "The flight was late."

Pros: "Easy check-in and helpful staff. I would absolutely fly with Lufthansa again"

Pros: "Nothing"
Cons: "Nothing"

Pros: "Free refreshments. Funny cabin crew!"
Cons: "There was very confusing and contradictory information on what you can take with you on top of your cabin luggage. e.g. Can you or can you not take a small shoulder bag with you."

Pros: "Nie odbyl size powodu opuznienia samolotu z Chicago do Londynu"

Pros: "Flights were cancelled that day due to a storm, but Lufthansa were able to fly an empty aircraft from Rome to fly us from London to Frankfurt. Despite the circumstances, Lufthansa were able to still offer catering. Thank you for your cimmitment."
Cons: "Lufthansa in general could invest a little more in the food they serve. Lufthansa's domestic and inter European flights are never a culinary highlight. :-("

Pros: "Was informed that boarding would be delayed but began within minutes. Arriva time was spot on"

Cons: "Most cramped seat I've ever sat in. Couldn't even sit because my knees hit the seat in front, before my but was in the chair."

Pros: "Priority boarding with small kids"
Cons: "In London I was required to ask fro this priority boarding with kids if not asked I would be queuing with small kids for 15 minutes.. (whilst In Frankfurt we have been invited to be boarded as first ones without asking for it.)"

Pros: "The boarding process of back to front was really efficient and thoughtful with the pandemic. And the smocks the FA wore."

Pros: "The free middle seat because the flight was not full."
Cons: "Bigger glass for wine"

Cons: "Check-in was terrible, the agent checked our suitcase and then found out that we can't take the flight and the suitcase was gone. After waiting 3 hours at Medellin the suitcase was still not found. We left , besides we missed half of our vacation day, and after calling a lot we got the suitcase back in Guatapé. So much trouble for us because the agent was not able to do the check-in properly."

Cons: "Quick, easy, no problem."

Cons: "They had no sandwiches for sale! No entertainment"

Pros: "The seat assigned"
Cons: "Not having to pay so much for a carry on luggage"

Cons: "Low cost, no frills, but on time. It's what we want and they delivered that today."

Pros: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Cons: "More options of TV shows to watch."

Cons: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."

Pros: "Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time."
Cons: "The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much."

Pros: "Quick comfortable trip."
Cons: "Some food or drinks"

Cons: "They changed our boarding gate three times"

Pros: "It went with no trouble"
Cons: "The inflight service wasn't great"

Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"

Pros: "Crew and flight was fine and short"
Cons: "While I received an email to checkin on the way there, I did not receive anything for the return flight. Had to wait in line to check in. Also KIWI was the booker and did not share the regular flight code of Latam, only KiWis number which wasn't helpful. Finally, both flights were delayed."

Pros: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Cons: "Food. And some entertainment on an international flight."

Pros: "Window seat & no one sat next to me"
Cons: "Customer service at baggage check in desk. Very very poor and slow"

Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"

Pros: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Cons: "If the passenger name was changed as requested and I would not lose the money."

Pros: "On-time departure & arrival. Good landing."
Cons: "Crew not friendly or personable. No smiles. Minimal beverage service on a 3+ hour flight. Check in & boarding at Ushuaia was convoluted and slow."

Pros: "Nothing"
Cons: "They lost my luggage and didn’t care to do anything about it. They name no means of tracking. They don’t know where the luggage is, whether it even left Bogota or not. They literally don’t have a tracking system. And their only response to us was that we could go ahead and leave a bad review on the website and that’s it. I’m not kidding! I can’t believe they are still in business. It’s just a terrible company."

Pros: "Nothing"
Cons: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."

Cons: "The same. It was the same plain"

Pros: "Aircraft condition, crew professionalism"
Cons: "Boarding process in Lima airport"

Pros: "Good service, nice plan, great entertainment on my own phone. Very comfortable, good food"
Cons: "I cannot get water before we take off and I am not allowed to bring water aboard. Does not make sense."

Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"

Pros: "Flight and especialy landing was top noch"
Cons: "Boarding was chaotic. There was no entertainment nor food, so I cannot rate it"

Pros: "La tripulación muy atenta"
Cons: "La comida"

Pros: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Cons: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."

Pros: "Cheap flight, decent service, clean and safe plane overall"
Cons: "Flight was delayed about an hour but no communication from the airline as to why"

Pros: "I enjoyed Everything except the layover"
Cons: "My 3 Hour layover was extended to Nine hours. The Peruvian airport offered me a hotel room i turned down. Peruvian gentleman on the plane just prior to landing was telling me how dangerous it is in Peru in the area surrounding the airport. I was given four hours of wifi coupons and coupons to a breakfast and lunch at a restaurant by our gate, where i was waited on poorly. Next time i may look for a layover in Florida."

Pros: "It was special. Like a special limo"
Cons: "Nothing"

Pros: "Nothing"
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"

Cons: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"

Pros: "Never"
Cons: "Never made flight because of Latham delays"

Cons: "The boarding had to be done by bus, then climbing stairs with carry-on luggage. It was cold at 8:30 am. It was not comfortable. Same thing happened in Guarulhos, SPaulo, en flight MVD-GRU"

Pros: "Wine and whisky"

Pros: "Having to download an app to have access to the entertainment was a big inconvenience."

Pros: "On time, professional crew"
Cons: "Seats are squeezed together so tight that you essentially have to climb over the arm rests to get into the window seat"

Pros: "The entertainment was awesome."
Cons: "Nothing."

Pros: "Smooth flight, on time"

Pros: "nice space in business. Great airline !"
Cons: "the meal I chose was too small. I landed in Bogota hungry. But it was my fault"

Cons: "My checked bag never arrived at my destination. The only clothes I have are the clothes I'm wearing."

Cons: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem. Also, the food was a joke."

Pros: "Super comfortable seats. First time i've ever been able to sleep on airplane seats because the seats go far enough back that you don't fall over sideways when you sleep. Food was great. The service was wonderful. The airplanes are new, with new technology"

Pros: "Nice crew, helpful and friendly"
Cons: "Late boarding, no television or personal entertainment options, food was not so good."

Pros: "Most of the crew was really nice. The plane was extremely new."
Cons: "One crew member jacked my blanket and gave it to a different passenger. Also, my originally assigned window seat was reserved for cabin crew, so I was moved to an aisle seat that was narrower than my previous seat due to its in-armrest tray table."

Pros: "I was able to move my seat to a middle seat and got to watch."

Pros: "Worst latam lost 4 loggages of my parents John f Kennedy New York to Trujillo - Peru 09-09-16 Flight B6212905- B6212906 Inga Inga Sanchez, Rita Rojas Malqui, victor Contact phone 7035658509"

Pros: "While I had no problem on this flight, my dealings with Latam agents in phone and in person have been horrific. I had to purchase a new ticket and dealing with them was terrible - long hold times for simple questions, incorrect ticketing, lack of empathy or service attitude. Fly Aerolieas instead."

Pros: "The boarding was made very comfortably. The staff was nice."

Cons: "Just 1 person doing the check inn"

Pros: "Service was good, the overlaying in Cancun that I had to pay for just 4 hours of sleep was terrible"
Cons: "The overlay"

Cons: "1h late departure, but we arrived at the expected time. Seats were not very confortable, but everyone had an individual tv. We bought a flight Montreal-Mexico-Panama City, but for some reasons, it was impossible to get boarding passes for the second part of this flight... We had to check-in again in Mexico city."

Pros: "Great flight. The only uncertainty with this level of tickets, is not knowing the seats you will get in advance, even thought they are in the back of the plane. In general, it is worth what you pay for."
Cons: "Knowing the seats you will get in advance, even thought they are in the back of the plane. They can save the food!!! It's owfull."

Pros: "The aircraft."
Cons: "Mexico needs a new airport."

Pros: "Was on time"
Cons: "The entertainment"

Pros: "The plain got to Mexico before time I was traveling premier so the seats were confortable."
Cons: "Normally the crew is really nice .I found this One less attempt . The suitcase didn’t came our first like every time I fly business"

Cons: "I reviewed the wrong one. My last comment and score was for this flight. My last flight even though the spaces were smaller I had no problems with my bag and it was a nice flight."

Pros: "I enjoyed the accommodations such as the ear phones and blankets. The entertainment was great."

Pros: "Quick boarding. Quick departure."

Cons: "Entertainment or WiFi being available"

Pros: "I had not used Aeromexico before and what a great experience it was! All the staff and crew were very helpful and courteous. The seats were comfortable with more leg room than other airlines in economy class. I will certainly use again and tell my friends about it."
Cons: "Excellent service throughout!"

Cons: "Flight was delayed, the plane too small and unconfortable"

Cons: "missing luggage for 2 days now. not Good!!!"

Pros: "Got the drinks and snacks out quickly."

Pros: "I liked the food, the movies"
Cons: "I didn’t like the small space between chair and between the hallway, I didn’t like that I could not choose my sit on the airplane at the check in"

Cons: "Yes"

Pros: "Right on time, great entertainment and decent food"

Pros: "Nothing"
Cons: "Everyone is so rude, they don’t care just a number to them."

Cons: "I love the service The workers there really helpful and friendly"

Pros: "Entertainment!"
Cons: "My flight was delayed and missed my connecting flight, they had me going all over LAX and took 3 hours to finally put me in a standby. Aeroméxico and Delta kept blaming each other and obviously I was really frustrated."

Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."

Pros: "flight on time, arrived on time. Everyone friendly."
Cons: "As with most airlines, lots of waste with food packaging. Don't need food and with drinks fill cups that can be re-used. Didn't realize our seats in emergency seating don't recline. This was very uncomfortable."

Pros: "The service is great"

Pros: "my bag came back to me without many of my belongings. thanks for hiring such standup folks, aeromexico."

Pros: "Everything was ok"
Cons: "That airline crew always with attitude.. but that’s ok I just feel they should work on that"

Pros: "Thank you my flight was great the airline took tine to make changes to make my flight less stressfull"
Cons: "Nothing I disliked."

Pros: "I try to fly on the best airlines due to the service, however the service has gone down"
Cons: "The poor service provided to customers when a flight gets delayed, there was no explanation, no gate, we were walking around the airport without any information and the food voucher barely cover a meal."

Cons: "Every time I would fly out in Aeromexico we never payed for luggage I don’t know why they changed their policy to charge for every bag."

Pros: "Good legroom. Staff, food, boarding. Landed ahead of expected time."
Cons: "The temperature varied rather; hot on the ground cold over the arctic. One toilet door was faulty. The entertainment system occasionally played up."

Cons: "The airline"

Pros: "Friendly, efficient crew, good entertainment system and content."
Cons: "Food was pretty mediocre. I'd prefer to pay a few dollars extra for a better meal."

Pros: "When you connect out of Mexico City, the food is always fresher and more protein-rich. Yum!"
Cons: "The screens in the seat backs are a little dated and low-resolution."

Pros: "Crew was modest!"
Cons: "The smell"

Pros: "N/A"
Cons: "Departed late, landed late, old plane that was technologically outdated and uncomfortable, surly crew that seemed put out by the simplest requests, late arrival."

Pros: "Attentive and Friendly Staff."
Cons: "No in flight entertainment."

Pros: "As soon as we were on the plane the service was efficient and very courteous."
Cons: "My flight was cancelled. The process was very disorganized, they did not honor previous seat reservations even when people paid extra for a better seat. They treated customers as if it was their fault."

Pros: "This company still have the old fashion where the customer is number one!!, thanks the price are amazing and the ser is as well."

Pros: "Seating and crew on flight OK"
Cons: "Airline charged me more than original price for ticket change (arrived 1 hour before takeoff, refused at checkin, had to change for a later flight)"

Cons: "That they made me pay for my baggage"

Pros: "Not anything stood out."
Cons: "It was the WORST FOOD I've ever had period. The beer was warm and in short supply. I resorted to drinking to ease the misery of the flight."

Pros: "Everything was ok"
Cons: "I pay $ 80 dollars for my 2 luggage I think your prices are ridiculous."

Cons: "Unable to make flight due to unable to leave the country because they were not getting anyone leave the city and I called to explain situation and nobody could reschedule or give me a refund . The situation was critical and out of my hands. It's unfortunate that I lost the flight and 3 Almost $300. It so sad that no one could help me with this unexpected situation."

Pros: "The value for money"
Cons: "The fact you have to pay for Wi-Fi"

Cons: "The airplane was really old"

Cons: "The thing I did not like is that I call Aeromexico to pay for the extra loggage tha I had before my fly and the person that I talk to told me that everything was all paid for and when I got to the airport guess what, The extra luggage was not paid so they charge a lot more than what I would have paid the first time a call."

Cons: "100% of my flights on AeroMexico have been delayed by 1 hour or more. In one case recently by nearly 4 hours. That if milely my random experience; it's still unacceptable, especially since they offer no apology or compensation."

Pros: "I like the promtest and service of the staff."
Cons: "Kids being too loud, nobody's fault though."

Pros: "The crew They were nice."
Cons: "The food"