Grand Hotel & Spa

Great except for...

Pros: We loved the balcony and oceanfront view. The pool and pool bar are awesome and staff very friendly. Room was clean. Decor is outdated but I cant hold that against them. Staff is friendly. The hotel is smoke-free but they provide smoking areas with seating and ashtrays just outside the doors which is nice for us smoke-when-we-drink types. Location is great except its near the end of the boardwalk so walking with kids towards the Jolly Rancher rides and other boardwalk attractions is a huge hike.

Cons: Kids were looking forward to the big chess set in the activity room and me and my sister were thrilled about having access to the gym. Both need serious renovations. The chess set pieces are broken and dirty and the gym is tiny and not well equipped. The machines are circa 1980 with some rust. The water cooler tray was slimy. The candy the kids won in the arcade was stale and nasty. They provided shampoo but no conditioner. We were annoyed when we needed more coffee and were told to come to the front desk to get it instead of someone delivering it to the room. We paid a little too much to be retrieving our own staples.

Pros: Convenient and restaurants down stairs

Decent for the beach

Pros: Location

Cons: The room was dated, fairly clean but the age of the room made it feel less comfortable

Pros: Staff was very friendly and helpful. We arrived at the hotel about 6 hours before the actual check in time(4:00) because we wanted to go to the beach. Staff was able to have our room ready by 1:00 which was awesome and we were totally not expecting it. Ocean view from our room was beautiful and we had a side room too! We have a room with 2 queen size bed and the room was pretty large with a nice balcony.

Cons: Beds were not very comfortable and anytime I moved it was extremely loud. I felt like I couldn't turn from side to side without waking up the other person in the bed next to me. Bathroom was tiny, but honestly it did the job and was clean. Room walls are pretty thin that u can hear the room next door a lot. Especially when they would open or close their room door.

Wonderful

Pros: This hotel had everything you could needed; coffee shop, clothing store, bar, spa, waterfront access. The room was spacious and clean.

Cons: I am under 21 and needed to get my parents to fill out a paper and provide a credit card, which is something I didn't find out until I went to check in. That was a huge hassle. But the people at the front desk let us check in before we provided the papers which was kind. Also they have a few 15 minutes spaces in front of the hotel and their towing staff just sits there with timers waiting for yours to go off. I think that's rude considering we're paying guests and checking in shouldn't take 15 minutes so if it does, it's probably the hotels fault.

Great location

Pros: The location was great enjoyed our breakfast at the restaurant on the 6th floor. We sat out on the patio. You can not beat the view. We were in the 9th floor.

Cons: The balcony arent private and if your neighbor is skinny enough or a child they can waltz right over. The towels were dirty. There was still make up on the one and the same brown spot on all of the towels. Our room it's self was pretty clean despite what other reviews might say.